Money Box Live: The Art of a Complaint
In the UK, millions of people go without the refunds, the replacements and resolutions they're entitled to - because they don\u2019t know how to complain. In this podcast, we talk about the art of the complaint. What are your rights and how can you enforce them?
The experts on the panel are Lisa Webb, senior lawyer at the consumer rights company Which?, and Helen Dewdney, a consumer champion.
Presenter: Felicity Hannah\nProducer: Amber Mehmood\nEditor: Elisabeth Mahy