How happy-go-lucky hack led to 50% higher NPS
5 months back, an eCommerce business owner was frustrated and angry at his customers. He was so upset, that he even started righting wit customers, and his brand reputation started nose-diving.
\nThat is when we looked at their refund policy and made a few minor adjustments
\nThis is the story of those minor adjustments, which resulted in unprecedented NPS growth.
\nLearn about the behind-the-scenes story in this episode, and if you have questions, would be happy to answer in comments :) #GrowthHack #MarketingTales #marketing #ecommerce #nps