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Dr. D Anthony Miles from MDICorpVEntures.com has 20 years of industry experience in branding, followup marketing and customer service and can tell you how to get that blind customer loyalty despite the growing competition.\n\nDisplay TranscriptRobert Plank: We're here with Dr. D. Anthony Miles, he's a PHD and entrepreneur and founder and CEO of Miles Development Industries Corporation, a consulting practice and venture capital acquisition firm. Dr. D. Anthony Miles is an award winning professor, a researcher, a leading expert who provides expert testimony, he's a radio talk show host, and executive producer of Game On Business Talk Radio Show. He's nationally known and has a new book out. He's a best selling author of Risk Factors and Business Models: Understanding the Five Forces of Entrepreneurial Risk, I'm super excited to talk about that. How are things today Dr. D?\n\nD. Anthony Miles: Great, thank you for having me today Robert. I really appreciate it.\n\nRobert Plank: Cool. I'm glad you're here. Can we talk about how you're different, just to start us off? Sure, there's lots of PHDs and lots of people who say here's what you should do in business, but what makes you stand out as opposed to everyone else?\n\nD. Anthony Miles: I think what makes me stand out from a lot of academics is I have over 20 years of industry experience to back up my academic work. I would say I'm active in the business world. I'm always doing things, I'm always doing partnerships, I'm working on different ventures. I would say that I have more of a duality to my skills and experiences because of what I do outside of the academic world as well as what I do in the academic world. I'm also a statistician, so I'm always working on statistical things and looking at different things. That's what gives me an edge over, say someone who's just a professor.\n\nRobert Plank: Okay. Yeah. Either someone who's over educated or has the experience but not the education, not the way to express it and make it easy for others.\n\nD. Anthony Miles: Absolutely. I think nowadays colleges and universities are looking for people with an industry experience as well as academic. You probably went to college like I did and you most likely taken a class from a person who's never had a real job, only works out of the TA and then they're trying to tell you about business strategy or they're trying to tell you about industry things.\n\nRobert Plank: Oh yeah.\n\nD. Anthony Miles: Sometimes I think business students need a little bit more from there professors. They need someone who's actually been out in the jungle, who's actually had to learn the school of hard knocks as well as the school of education, all of the above critical.\n\nRobert Plank: That's cool. Yeah, me in college, I was a computer science major and that's an area, that's a field where in the real world things change drastically with computers, with programming languages and Facebook. Computers get faster and all of this and when you're dealing with a professor who's in his ivory tower, still kind of teaching the same thing he taught 30 years ago really doesn't cut it as opposed to someone who had the same duality as you. Those are my favorite kind of teachers because they would know what to say but then they would go off on a little bit of a tangent or use a real example or a case study. I thought, "Okay, great. This is really reinforcing the long term, the ever green academic stuff," but also the nooks and crannies, being in the trenches, being in the jungle as you put it.\n\nD. Anthony Miles: Oh, absolutely. One of the critical factors as why I won an award as an adjunct professor. The reason that I was strategic and how I taught my students is I could always relate something from my experience. I worked in retail, I use to be a loan officer, I actually used to be a collector. You can't be a good loan officer unless you're a good collector. I was out there in the jungle. I re-pod a car,