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Ajay Prasad from GMR Web Team and creator of RepuGen software tells us how business owners need to focus on their repeat customers AND\xa0how to differentiate to reach their ideal customer. He works with urgent care providers, dentists,\xa0local business and more to increase\xa0(and in some cases, save) their business with Yelp ratings, SEO, PPC, website updates, reputation, followup, and more.\n\nDisplay TranscriptRobert Plank: Ajay Prasad is formerly a marketer for a few Fortune 10 companies and he now owns GMR Web Team, GMR Transcription, and his brand new business, RepuGen. Ajay has focused his career on helping SMB's maximize revenue and reach through the internet. Ajay, I'm Robert. Nice to meet you.\n\nAjay Prasad: Very nice to meet you, Robert. I'm happy to be here.\n\nRobert Plank: Awesome. I'm happy, too. What I want to know is, what is it that you do and how are you different from everyone else out there?\n\nAjay Prasad: What we do is essentially we help small- and medium-size businesses maximize their sales from the internet. A lot of the business is now coming from the internet, so that's what we do. We are different from your typical digital marketing agency is, number one, we are a full service agency. We have all the pieces in one place. We are not a one-trick pony. We are very strategy-focused. We judge yourself based on what kind of return we are bringing for our clients.\n\nFor our client, it doesn't take them to ... We don't do all these mumbo jumbo about ranking and where you are. We just look at it, say, "What kind of money you are making from the internet or how many views you are getting?" Then, we see if we can improve it. We come up with a plan, we tell them what the budget will be, and if they are struck with us, that means they are happy, they are getting a positive return on investment. We don't lose too many clients, which tells me we must be doing something right.\n\nRobert Plank: That tells you you are providing good service, right?\n\nAjay Prasad: Yes.\n\nRobert Plank: That's cool, and I like that because I don't work with a ton of small businesses. I work with a few, and what I always hear a lot is that, for example, I see that you guys work with dentists and urgent care doctors and things like that. What I hear from some of these doctors, the dentists especially and the chiropractors especially, is that they get these robocalls all day long from these kind of, like you said, the other one-trick pony kind of agencies. All they do is say, "Do you want to have a better Yelp review?" I'm thinking, okay, a Yelp review is nice but what about the rest of it? What about a website, social media, stuff like that?\n\nAjay Prasad: Yes. That is where we always tell them that one thing is not going to do anything for you. These days, now, to get business from the internet, of course you have to be found. You need to be found. Then, you need to have a really stellar reputation online, where the Yelp review comes in definitely, and the other things, and once you have these, then of course you have to be able to convert. That's what it takes for someone to contact you. After that, your service comes in. Really, most of the small businesses ... I always say that if the majority of business is coming from new customers, then you need to look inside and see what you are doing wrong, because the majority of customers should be getting really from referrals, especially for small businesses.\n\nAs you do a good job ... Everything needs to be a peace offering. You cannot just say, "I'll get you this. I'll get you that." Unless you look at all the pieces of business together, it will not work. Because my experience is with larger companies, where we always knew that the operations is as important as marketing, and finance is as important as operations and marketing. We become more of a consultant to our client, not just bring them customers.\n\nIn face, today I'm meeting with one of my clients where it looks like we are not getting the positive ...