Defining Customer Experience (And Why Its the Most Important Aspect of Your Business)

Published: Aug. 15, 2018, 4 a.m.

Here\u2019s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your\xa0business and create a strategy to implement them.\xa0