5. How Empathy Makes Mergers and Acquisitions Successful
\u201cThis is the first time I\u2019ve been acquired by a company that felt like it had a soul.\u201d That\u2019s what John Derusso was told after leading an integration. John is the Director of Corporate Development Integration with Cisco Systems and has been for the past four years.
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0:00-0:10 John\u2019s background with Cisco and supply chain
0:13-2:12 Successful acquisitions
2:12-6:42 Retaining people
6:42-9:36 Big picture view of integration
9:36-13:30 Excitement and adrenaline in integration (step-by-step process)
13:30-20:21 Planning considerations, diligence, and key indicators of success
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24:22-30:20 Taking care of customers
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30:20-42:19 Complexity, decision-making, and communication
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42:19-46:37 Degree of integration (depth and speed)
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46:37-52:25 Difficult aspects of integration
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52:25-End Lifetime lessons learned and key traits
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M&A Science by Kison Patel (kison@dealroom.net)
DealRoom: Data Science and AI for M&A (www.dealroom.net)