Driving Transformative CX with Paul Brotzel, Hugo Wegbrans & Yad Jaura
Yad Jaura, Product Marketing Manager at Netcall spoke with customer Aon about the role of Liberty Create low-code in transforming customer experience.\n\nPaul Brotzel, Global CIO, and Hugo Wegbrans, Global Chief Broking Officer, spoke about how there is now greater collaboration between business and IT, enabling delivery at a global scale with a fast, flexible approach.\n\nThey also explained the challenges faced by Aon in delivering a global transformation project, how business and IT have worked together to achieve success, and advice for anyone embarking on a similar journey, including key lessons learned. Hear about their low-code journey as they offer practical guidance and considerations for other organisations starting out on a transformation journey.