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Maya Hu-Chan is the founder and president of Global Leadership Associates and is a globally recognized management consultant, executive coach, and speaker. She a columnist for Inc. and is the co-author of Global Leadership: The Next Generation. Her newest book is called Saving Face: How to Preserve Dignity and Build Trust.\n\nhttps://lifeasleadership.com/084/ (LaL 084: The Four Stages of Psychological Safety with Timothy Clark)\nhttps://lifeasleadership.com/092/ (LaL 092: The Four Factors of Trustworthiness with Charles Green)\n\nLEADERSHIP INSIGHTS\n\n- The idea of face permeates everything we do in business and in all other areas of life.\n- The elements of face include self-esteem, self-worth, identity, reputation, status, pride, and dignity.\n- Saving face is something you should seek more for others than yourself.\n- The three key concepts of face are honoring face, losing face, and saving face.\n- Think of face as social currency. Over time, the increased trust will help to build long-lasting, authentic relationships. It helps people see that they matter to you.\n- Losing face affects how much people are willing to share and be vulnerable. A drive for efficiency can lead to causing others to lose face.\n- Be purposeful about being aware of nonverbal cues and other social cues to be aware of how others are reacting and feeling.\n- Be aware, acquire information, and adapt to the environment.\n- Hold people accountable but also cultivate psychological safety for your team so that they feel safe to speak up.\n\nQUESTIONS TO INSPIRE US TO ACTION\n\n- What is some lesson, saying, or experience that continues to influence your leadership to this day? Spilled water is hard to regain (a Chinese proverb).\n- Use three descriptors to finish this sentence: \u201cA leader is\u2026\u201d Thoughtful, benevolent, and courageous.\n- What is a question that leaders should be asking either themselves or others? Am I doing the right thing or just doing things right?\n- What book would you recommend to leaders? The Alchemist by Paulo Coelho\n- If you could get every listener to start doing something THIS week to help them be a better leader, what would it be? To understand the concept of face\u2014a deep human need for dignity and acceptance.\n- As a general life principle, is it better to ask \u201cwhy?\u201d or \u201cwhy not?\u201d Ask \u201cwhy?\u201d first to understand the thinking and rationale behind a decision or situation, then \u201cwhy not?\u201d to challenge the thinking and status quo.\n\nWebsite:\nhttps://mayahuchan.com\n\nFind Maya on social media:\nTwitter: https://twitter.com/mayahuchan (@mayahuchan)\nLinkedIn: https://www.linkedin.com/in/mayahuchan (in/mayahuchan)