Episode 142 - Lessons Learned From Crisis: Collaborate To Success
We\u2019re back with Episode 4, which I\u2019m sad to say is the final episode, of our \u201cLessons Learned from Crisis\u201d mini-series, in partnership with Tealbook. Over the course of these four episodes I\u2019ve really enjoyed talking to some of the leaders from Tealbook; getting to understand their platform, how they work and their amazing ethos. And, of course, I\u2019ve loved being able to dive into some important discussions around the challenges in our industry right now and the lessons we can take from them, to help us to create robust strategies for the future. I hope you\u2019ve enjoyed the series just as much as I have and don\u2019t forget, you can still catch up on any episodes you might\u2019ve missed HERE.
In last week\u2019s episode \u2018Diversity Matters,\u2019 we were joined by Tealbook\u2019s COO Ian Woodbury to talk about the importance of diversity, what the COVID crisis has taught Tealbook about resilience and innovation and how, as a company, they continue to evolve to support a rapidly changing industry.
Today in Episode 4, Collaborate To Success, I\u2018m joined by Tealbook\u2019s VP of Customer Success Kate Hands to talk about the importance of easy communication and collaboration to the future of supply chain, Tealbook\u2019s many and varied benefits and their top 3 tips for surviving a crisis.
IN THIS EPISODE WE DISCUSS:
[01.07] Kate\u2019s background, why she was drawn to Tealbook and her role within the company.
\u201cAfter hearing more about the Tealbook offering, it was too compelling not to be able to help other clients with their procurement and supply chain transformation journeys.\u201d\xa0
[02.58] Why empathy is key to surviving a crisis.
\u201cThe very nature of a crisis is that it\u2019s unexpected, so it\u2019s so important for companies to be agile and be able to adapt quickly.\u201d
[04.18] How the Tealbook platform has helped its customers pro-actively engage with suppliers, from giving loan relief to small businesses to supporting minority business in light of Black Lives Matter.
[05.37] A typical relationship between Tealbook and their customers.
[08.18] How Tealbook encourages collaboration, from innovating with clients to sharing the creative ways different companies have used their platform.
[09.37] A closer look at Tealbook functionality and client-supplier collaboration.
\u201cHaving this data, immediately, at your fingertips: you just can\u2019t put a price on that.\u201d \xa0
[12.28] Why communication and collaboration are so vital in the current climate.
[14.43] Kate\u2019s role in customer success, what that means, and the benefits that come from a customer-centric approach.
[17.09] From cost savings and operational streamlining to supply chain continuity, the many benefits of the Tealbook platform.
[23.30] How data has been neglected and how the COVID crisis has helped to shine a light on just how important good data is.
\u201cThe pandemic has kick-started a lot of data-review initiatives, but data has been neglected for far too long.\u201d
[24.03] Tealbook\u2019s top 3 tips for helping clients in crisis.
RESOURCES AND LINKS MENTIONED:
Head over to Tealbook\u2019s website now to find out more and discover how they could help you too.
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