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Amy Leachman of Delivery Solutions talks about the brand & what they do; ecommerce & the importance of omnichannel; and provider and solution diversification.

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[07.58] How, and why, the ecommerce market has evolved so rapidly over the last few years; and the landscape of the industry in 2024.

\u201cCOVID really shaped or accelerated the business\u2026 the need for last mile delivery, and how we think about true retail operations and technologies, has really morphed over the last four years.\u201d

[11.13] The challenges and opportunities that retailers are facing in the current climate; and the importance of keeping a close eye on cost and control.

\u201cCOVID rushed everyone to say \u2018I need to integrate here, there and everywhere!\u2019 So, looking at your tech stack, you then have 9, 10 different integrations for everything post-click. How do we simplify that \u2013 the cost and the maintenance it takes to uphold all of those API integrations \u2013 as well as keep the control?\u201d

[12.31] An overview of Delivery Solutions \u2013 who they are, what they do, and how they help their customers.

\u201cDelivery Solutions is a seamless omnichannel experience for everything post-purchase.\u201d

[16.34] Amy\u2019s background; how she moved from delivery service provider to technology solution provider; and why she\u2019s so passionate about the retail industry.

[18.36] The ideal client for Delivery Solutions.

[19.35] The importance of Delivery Service Provider (DSP) diversification; and how Delivery Solutions is helping customers to successfully manage their DSPs.

\u201cWhen you have different delivery partners across the board, not all of them will have the same value prop\u2026 each is going to provide a different technology solution, coverage, what they will and won\u2019t do\u2026 It\u2019s very important to diversify in order to make sure you\u2019re choosing the most cost-effective providers, and those that are hitting the right KPIs.\u201d

[23.43] What the diversification of delivery options means for clients, customers and the industry; and how collaboration allows all partners to achieve shared success.

\u201cIt\u2019s coming together to simplify omnichannel, and to say: \u201cwe\u2019re all in this together.\u201d We want to work with the delivery partners, with the shipping carriers; we want to make sure the communication is clean, concise and proactive. Because, the more the customer is buying and the more opportunities they have to interact with the brand, the more we all win together.\u201d

[26.33] How the Delivery Solutions team are helping clients to manage the balance between customer demand and expectation, and demanding sustainability goals.

[28.48] A case study showing how Delivery Solutions helped a large retailer to drastically reduce its integrations \u2013 simplifying its tech stack, reducing costs, and increasing order volumes by 35%.

[32.19] A closer look at onboarding and implementation, and how Delivery Solutions work with clients.

[35.29] How Delivery Solutions use AI and machine learning to boost customer experience, improve communication, and help retailers make informed decisions for themselves.

[37.51] The future for Delivery Solutions; and the omnichannel trends we should be looking out for in 2024 and 2025.

\u201cRetailers are going to continue to meet customers where they are, based on their buying habits and the ever-evolving technology solutions they can provide them.\u201d

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Head over to Delivery Solution\u2019s website now to find out more and discover how they could help you too. You can also connect with Delivery Solutions and keep up to date with the latest over on LinkedIn or Facebook, or you can connect with Amy on LinkedIn.

If you enjoyed this episode and want to hear more about retail and the last mile, check out 393: Get 100% Visibility Over Your Final Mile, with OneRail, 394: Be Agile, Decrease Costs, and Improve Supply Chain Accuracy, with Osa Commerce, or 383: Transform Your Supply Chain and Retail Planning, with RELEX Solutions.