351: Transform Your Freight Forwarding Business, with GoFreight
Rik Walters tells us all about GoFreight; visibility, and its impact on margins; creating memorable customer experiences; and leveling the playing field for SMBs
[07.34] An overview of GoFreight \u2013 who they are, what they do, and how they help their customers.
[09.05] The ideal client for GoFreight.
[10.43] How GoFreight was founded with small and medium-sized businesses in mind, and why it\u2019s so important to empower smaller brands to make it easier to start, run and grow businesses.
[14.47] A closer look at GoFreight\u2019s freight forwarding management software, and the key customer benefits.
[19.03] GoFreight\u2019s container tracking system, the visibility it brings for its customers and customers\u2019 customers, and the impact of that visibility at a business level.
[22.52] The impact of demurrage, detention, and per diem fines on squeezed margins, and how GoFreight can help reduce fines and maximize this area of opportunity.
[24.57] Why GoFreight values \u2018customer obsession\u2019 and \u2018customer trust\u2019, why focusing on customer experience is so important, and what success can look like when businesses have a genuinely customer-centric approach.
[27.42] What freight forwarders should be thinking about and the strategies should they be adopting, to bolster their supply chain management, as we enter the second half of 2023.
[29.13] What onboarding and integration look like with GoFreight.
[32.12] A case study showing how GoFreight helped a key client to move away from a system that wasn\u2019t working, helping them save time and money, and improve efficiency.
[34.59] The future for GoFreight.