348: How COVID Changed Last Mile Delivery Forever, with SEKO
Brian Bourke talks about how the pandemic changed last mile delivery \u2013 the challenges; opportunities; & how SEKO is enhancing customer experience
[06.49] An introduction to Brian and SEKO.
[08.20] How the pandemic impacted supply chain, boosted #e-commerce, and changed #last-mile delivery forever.
[10.32] The importance of real-time feedback, like reviews and star ratings; and how that customer experience data is pulling supply chain teams together with other business areas, such as marketing and finance, to enhance collaboration and improve strategy.
[12.56] A closer look at the emerging market trends for 2023, and the reverse bullwhip effect the industry is experiencing as it settles, post-pandemic.
[16.53] From diversifying sourcing to improved #collaboration, what companies can do to prepare themselves for the unexpected.
[21.02] The power of #partnership; why it can bring benefits across multiple business areas other than just supply chain; and what it\u2019s like to partner with SEKO.
[26.18] The importance of offering different delivery options, and using that data to test and experiment.
[30.02] Why the word \u2018visibility\u2019 is over-used, and what it means for last-mile delivery.
[34.51] The future for SEKO.