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Today I\u2019m joined by unique global freight forwarder, Estes Forwarding Worldwide (EFW).

EFW is one of the leading domestic and international freight forwarders in the US, providing customized logistics solutions for clients around the world and across all industries including retail, government, automotive, health services and technology. Whether it\u2019s air, ground, or ocean freight, they take a personal approach, and are passionate about fostering the best customer relationships possible, and exceeding expectations each and every time. A subsidiary of Estes Express Lines, and with over 400 employees nationwide, the company earned its billionth dollar in revenue in 2017.

Today Michael Campese, Senior Vice President of Sales & Marketing at Estes Forwarding Worldwide, joins me to chat all about the company: what they do; the rising focus on home delivery; moving from fixed to flexible; and why everyone needs to be thinking about capacity.

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[07.29] The evolution of EFW, and on overview of their broad range of services.

\u201cSome of our best customers are those that we get to do a lot of things for. A lot of our relationships start with one or two solutions, and they grow and expand.\u201d

[10.11] The current landscape of the trucking industry, the main challenges, and how EFW are tackling these challenges to help their customers gain a competitive advantage.

\u201cWe\u2019re not constrained\u2026 we have 10,000 asset providers that we work with, and we\u2019re backed by this great network.\u201d

[13.49] A closer look at EFW\u2019s Net Promoter Score and the growing importance of customer service and satisfaction.

\u201cIt\u2019s not just: \u2018on a scale of one to ten, how happy were you, how satisfied were you?\u2019 It\u2019s: \u2018how likely would you be to refer us?\u2019 And that\u2019s a more critical lens.\u201d

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[17.31] The ecommerce boom: the changes EFW have seen over the last few years, the challenges that the industry is still facing, and how EFW are responding.

\u201cSupply chain is full of bottlenecks and opportunities for things to go wrong\u2026 great partners are the ones that try to get ahead, try to learn \u2018why did that happen last time and lets avoid it in the future\u2019 - but when it does happen, they recover quickly.\u201d

[19.13] A closer look at EFW\u2019s warehousing capacity and solutions, and how they can scale and flex to meet changing customer demand in a volatile market.

\u201cBeing a forwarder and a logistics provider, and also having space, has allowed us to come to our customers\u2026 who couldn\u2019t rely on just-in-time inventory anymore, and we\u2019ve been able to pull that into our facilities and help them in a lot of ways.\u201d

[21.14] An insight into how, and why, customers typically engage with EFW, and how they work together to create the right solution.

[22.52] The ideal client for ESW.

\u201cOur ideal clients want to come to the table, in earnest, and have good strategic conversations\u2026. It\u2019s collaborative.\u201d

[24.28] A case study showing how EFW helped a key customer to tackle capacity constraints and delivery restrictions in order to meet quickly rising product demand during COVID.

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Head over to EFW\u2019s website now to find out more and discover how they could help you too. You can also connect with EFW and keep up to date with the latest over on LinkedIn, Instagram or Facebook, or you can connect with Michael on LinkedIn.

If you enjoyed this episode, why not check out episode 285, Unlock the Power of Partnerships, with Cargo Chief and Hubtek, or read our blog Managing Crisis and Adversity in Uncertain Times: What We Have Learned from the Covid-19 Pandemic and What to Do and Not Do When Facing a Crisis.

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