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Today I\u2019m joined by the number one international shipping carrier for e-commerce. With customer experience at its core, Passport Shipping is putting the \u2018care\u2019 back in \u2018carrier.\u2019 They believe that a great international experience demands a considered approach to strategy, software and customer experience, as well as great logistics. So with their end-to-end solution, you can tailor experiences for your customers worldwide.

I\u2019m joined by Alex Yancher, the Co-Founder and CEO at Passport Shipping to chat about the company\u2019s unique offering and all about international shipping: the benefits, the challenges and what we can expect in the coming year.

[04.36] Alex\u2019s background, the personal experiences that have driven his career \u2013 and one surprising stat about shipping.

[07.30] Alex\u2019s previous business, Lynks, what he learned and how he took those learnings forward to found Passport Shipping.

\u201cIt made me realize that international shipping is a whole lot more than just the logistics.\u201d

[10.26] A closer look at exactly what Passport Shipping does and how it helps its customers.

\u201cAt Passport, we want to not only make sure that customers are capturing potential revenue, but they\u2019re doing it in a way that doesn\u2019t add undue burden to their operations and customer support.\u201d

[11.45] How customer experience, technology and logistics blend together to create the perfect supply chain solution.

\u201cThese three elements have to come together to provide a modern international shipping service.\u201d

[14.08] The benefits of international shipping, especially in light of COVID-19.

[18.30] From returns and customer service to differing rules and local knowledge, a look at some of the obstacles holding brands back from jumping into international shipping.

[22.09] Different shipping methods and how they align with individual business models.

[24.16] The impact that issues like global tax changes can have on your business \u2013 and your bottom line.

[27.59] How Passport Shipping helped key customer Bombas Socks to resolve core pain points in their international shipping process.

[32.28] The ideal customer for Passport Shipping.

[34.37] How SME\u2019s can maximise the benefit of the recently implemented U.S.-Mexico-Canada Agreement (USMCA).

[38.05] The future for Passport Shipping, and for logistics, in 2021.

\u201cIt\u2019s even more critical, now more than ever, to have a solution and a partner like Passport in place to help you manage the change and stay compliant.\u201d

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Head over to Passport Shipping\u2019s website to find out more and discover how they could help you too.

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