#580: Member Care Goes Where?
It\u2019s another weekly episode with the senior faculty from the Loyalty Academy, Bill Hanifin and Aaron Dauphinee, who are the CEO and CMO of the The Wise Marketer, respectively. This is Wiser Loyalty on Let\u2019s Talk Loyalty where we look at constructs from the Loyalty Academy\u2122 curriculum designed by practitioners for practitioners and leads to individuals earning their Certified Loyalty Marketing Professional\u2122 (CLMP\u2122) designation.
This week we put forward a topic that is of long-standing debate on where Member Care should reside within the organization. We re-examined this with the refresh of our \u201cLoyalty Operations\u201d curriculum (course 111) and we will touch on this briefly again in the soon to be refreshed \u201cLoyalty Marketing Communications\u201d course as well (course 110).
Show notes:
1) Bill Hanifin