#502: Don't Mind the "Say-Do" Gap, Emotion it
This week's episode of the "Wiser Loyalty" podcast series ties up the month's focus into select constructs taken from the Psychology of Human Behavior course curriculum of the Loyalty Academy\u2122.\xa0\xa0Our hosts, Bill Hanifin and\xa0Aaron\xa0Dauphinee, will lead us into understanding why and how it's emotion that explains the "say-do" gap.
\nLearn how this universal problem to all marketers can lead to unsatisfying and inaccurate observations or marketing actions that do not elicit a response or desired outcome as loyalty program operators would expect or like.\xa0 Understand the rising importance for\xa0
\nEach month Bill and\xa0Aaron\xa0draw a theme based on the courses required to earn the\xa0Certified Loyalty Marketing Professional\u2122 (CLMP\u2122)\xa0designation.\xa0 If you enjoyed this week's episode or all the episode's in\xa0February, then be sure to join us in March when we explore facets of the types of Loyalty Business Models in play today and possibilities yet to come that are on the horizon.
\nShow Notes:
\n1)\xa0\u2060\u2060Bill Hanifin\u2060\u2060\u2060
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