#287: Crushing Churn & Creating Loyalty by Connecting with Customers
Anita Toth describes herself as \u201cChief Churn Crusher\u201d for her clients, specializing in programs to help brands understand the true voices of their customers.
\nIn this discussion, she shares with us her passionate belief in the importance of senior executives dedicating time to listening to customers consistently firsthand.
\nShe explains the limitations of customer surveys, and how brands now, more than ever, need to invest time and resources to truly hear the voices of their customers.
\nShow Notes:
\n1) Anita Toth
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