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Today we're going to talk about the sneaky clients.\xa0

I've seen this come up in our Facebook community for The Lashpreneur Society a couple of times where people are like,\u201cGosh, this client, she just keeps booking the WRONG appointment cause she\u2019s just cheap!\u201d \xa0or \u201cI\u2019ve told her a million times she has to come in by 3 weeks or it\u2019s a full set and she just keeps booking a fill\u201d \xa0or just all of these frustrating client nuances.\xa0

So what do you do as a business owner when you think that clients are trying to GET AWAY with cheaper services, or undercut the policies that you have in place?

Enter - healthy business boundaries by way of your policies!\xa0

Are you struggling with policies in your business? Maybe you don\u2019t know which ones help avoid the most common client issues you\u2019ll face or you\u2019re not exactly sure how to word it so that it\u2019s clear and enforceable? Well you\u2019re in luck! I have my sample policies that worked extremely well in my business that eliminated 99.999% of client problems BEFORE they occurred.\xa0\xa0

To check out what policies worked well in my business - download it for free here

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Episode Highlights:

[2:57] Simple mindset shift to help you keep your cool when a client books a wrong appointment.

[3:23] Steps to take when an incorrect booking happens - and what to say to your client.

[6:54] Do this IMMEDIATELY if you think your client is unhappy with her results.