Value is Defined by the Customer...
Value is Defined by the Customer (and not all Customers are the Same)\n\nhttp://www.leanblog.org/audio263\n\nIt's said in the Lean methodology that \u201cvalue is defined by the customer.\u201d\n\nValue can be defined as, in most cases, \u201cSomething the customer is willing to pay for.\u201d In healthcare, this gets complicated when patients aren't the ones paying and when patients need care instead of wanting it.\n\n--- \n\nSupport this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support