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http://www.leanblog.org/audio281

When we have really sticky, complicated problems (like the widespread healthcare patient safety and quality problems), I think it's interesting to think about problems in the following terms... for a particular problem, which is true?

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• It can't be solved (in general)
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• That organization can't solve it (don't know how?)
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• They won't solve it
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• They don't need to solve it
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When we look at patient safety, there are many examples that show improvement is possible. So, it comes down to a question of "can't, won't, or don't need to?"