A Workplace Culture Where "FAIL" Means First Attempt in Learning
Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Maybe it was a mistake to cut it. But the material wasn't really related to my podcast. It was based on some interactions with some Veterans Administration Health Care leaders after giving a talk on learning from mistakes last November.
\nWhat is culture?
\nSome say it's simply how we do things in this organization.
\nThe late\xa0Edgar Schein, a famed MIT professor,\xa0wrote that we can observe and describe culture through artifacts, espoused values, and assumptions.
\nOne example of an artifact is a small card given to me by a U.S. Veterans Health Administration site leader who is building a culture of learning from mistakes.\xa0\xa0
\nOn one side, the card said the holder was \u201cfree to fail.\u201d The card framed a \u201cFAIL\u201d as the:
\n\u201cFirst Attempt In Learning.\u201d
\nAn Artifact from a Veteran's Administration Healthcare Site
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