Andrew Ward Interviewed
The view of transformation and change can often be one-sided as it takes on the language of the originator and doesn't translate well to those who don't understand that language. This means that a breakdown in communication can happen very quickly.\xa0Andrew Ward elaborates on \u2018The Layers of Change\u2019, which is a way to model a change so we can all understand it, whether you're from a UX, CX, architectural or business discipline.\xa0