Being Friendly and Actually Caring are Different (OTF Week)
Episode #097
Customer first impressions are important, and OTF does well in this area. To get customers to try it out and stay, it\u2019s NOT about Orangetheory Fitness\u2014it\u2019s about the customer. I talk about this in today\u2019s episode, and about the way you can train people to care!