In this Loyalty Live interview, Kim Welther, VP, and Jeremy Riga, VP of Technology for Baesman and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape.
A few of the topics Mark, Kim, and Jeremy discuss include:\xa0
\u2022 How do you define customer loyalty and what does customer loyalty mean to your organization?
\u2022 What is the biggest challenge or opportunity you see in customer loyalty today?
\u2022 COVID-19 has had a significant impact on brands\u2019 marketing strategies this year. What are your clients asking of you right now and how has that changed from what they were asking of you at this time last year or earlier in 2020?
\u2022 What is one piece of advice you would share with brands looking to improve their customer loyalty or experience strategies?
Loyalty360 is hosting speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.
Visit http://www.loyalty360.org