Welcome to the podcast for Customer Experience 2010: Driving targeted consumer strategy execution and evaluation. Joining us for this interview is Belina Loizou, Customer Service Manager, St George Bank. Her presentation at the conference and elements of this interview will be on: Ensuring Your Customer Strategy is Clearly and\nIdentifiably Linked to your Brand Image. A collaborative look across industries is the only way to innovate and take your customer experience approach outside of the box. Discussing the biggest challenges and latest innovations including:\u2022 Building and Executing a Successful Customer Experience Management Strategy\n\u2022 Integrating Technology Successfully as Part of your CEM Approach \u2022 Measuring and Integrating Results into a Company Strategy \u2013 Making your CEM Department a Value Add to your Business. Join us LIVE, visit www.customerexperienceevent.com.au, or call Will, Nigel, or Kavery at IQPC on +61 2 9229 1000