Startup Funding Espresso Product Experience Best Practices
Product Experience Best Practices Hello, this is Hall T. Martin with the Startup Funding Espresso -- your daily shot of startup funding and investing. Product experience is the customer's journey with the product from adoption to trial to ongoing usage.\xa0 This is separate from the customer experience which includes interactions with the company including buying the product, training, support, and more. The better the product experience, the better the overall customer experience which results in lower churn and higher retention rates. Build into the core product all the key elements such as purchasing the product, unsubscribing, support, training, and community. The product becomes the central hub for the customer. Use the product to train the customer about how to use it in particular new features. Build access to support into the product so the user can share key information with the support team. Design in metrics to capture the customer\u2019s use of the product and make it available to the developers for product roadmap decisions. Use it to capture feedback from the customer such as new product feature suggestions and complaints about current functionality. The product is the ideal place for onboarding, training, and monitoring the customer\u2019s experience with the product. \xa0 Thank you for joining us for the Startup Funding Espresso where we help startups and investors connect for funding. Let\u2019s go startup something today. _________________________________________________________ For more episodes from Investor Connect, please visit the site at: \xa0 Check out our other podcasts here: \xa0 For Investors check out: \xa0 For Startups check out: \xa0 For eGuides check out: \xa0 For upcoming Events, check out \xa0\xa0 For Feedback please contact info@tencapital.group\xa0\xa0\xa0 Please , share, and leave a review. Music courtesy of .