Startup Funding Espresso Product Experience
Product Experience Hello, this is Hall T. Martin with the Startup Funding Espresso -- your daily shot of startup funding and investing. Product experience is the customer's engagement with the product. Consider these customer touch points in developing the product experience: Sign up -- this is the stage customers commit to the product and join. Make sure you have an easy signup process that states clearly what the customer will receive. Onboarding -- this is the stage customers set up the product for their own use. Again, make it simple for customers to use the product.\xa0\xa0 Design it such that the user gains a benefit from it quickly.\xa0 Support -- provide multiple channels of support. Provide online and on-the-phone support for the customer to get answers to their questions. Renewals -- build automatic renewals into the product. Remind the customer that the renewal is coming up and check for any concerns. Upgrades -- provide updates to the product with new features. Notify the customer of upgrades and how they will impact their use of the product. Sharing -- give the user the ability to share their experience with the product both good and bad. Provide a community access channel that gives the customer a chance to find additional information about the product and also share success stories. Design the product experience up front so it\u2019s part of the product itself. \xa0 Thank you for joining us for the Startup Funding Espresso where we help startups and investors connect for funding.Let\u2019s go startup something today. _______________________________________________________ For more episodes from Investor Connect, please visit the site at: \xa0 Check out our other podcasts here: \xa0 For Investors check out: \xa0 For Startups check out: \xa0 For eGuides check out: \xa0 For upcoming Events, check out \xa0\xa0 For Feedback please contact info@tencapital.group\xa0\xa0\xa0 Please , share, and leave a review. Music courtesy of .