Jason Bradshaw, Customer and Employee Experience - The Key to Business Growth - InnovaBuzz 379
In this episode, I’m really excited to have as my guest, Jason Bradshaw. With experience in everything from telecommunications to government, media and automotive Jason has the depth and breadth of experience to inspire, engage and deliver business growth results as a global thought leader on Customer & Employee Experience. At 14 years old, Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience – even if he didn’t exactly know what it was called at the time. It didn’t matter, because this first foray into entrepreneurship gave him a taste of how to offer customers an experience, not just a product. In 2018, Jason released his first book, “It's All About CEX! The Essential Guide to Customer & Employee Experience”, and it became an Amazon Best Selling Book in 5 Categories and 2 countries. Since that humble start, Jason has transformed the way people interact with organisations across a litany of sectors. He is currently Director of Customer Experience at Volkswagen Group Australia. In our discussion, Jason talked to me about: The 3 lenses of human connection The importance of active listening and listening across industries The experience promises of Volkswagen Australia - Make It Simple; Make It Happen; Make It Personal. Listen to the podcast to learn more. Show Notes and Blog The Podcasts See omnystudio.com/listener for privacy information.