Andrew Michael, How to Increase Customer Retention and Engagement - InnovaBuzz 207
In this episode, I’m really excited to have on the InnovaBuzz podcast as my guest, Business Intelligence Manager at Hotjar and host of the Churn.FM podcast, the podcast for subscription economy pros to learn how the world's fastest growing companies are tackling churn and using retention to fuel their growth. In our discussion, Andrew talked to me about: Customer retention and making the customer the centre of all you do - right throughout your organisation Creating exceptional onboarding processes to help retain your customers for the long term Measuring value and considering lifetime customer value in the longer term Listen to the podcast to find out more. Show Notes and Blog The Podcasts