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We all benefit from sharing out concerns communally. "What, you had the same problem I did?" We say to a friend. "How did you handle it?"\n\nIntermountain Health, provider with 33 hospitals about 400 clinics, wanted to cull information of that type from the many interactions they have with patients\u201432 million phone calls in Utah alone, according to chief strategy officer Dan Liljenquist.\n\nSo Intermountain Health is adopting tools from Qualtrics, a company that analyzes interpersonal communications to "surface customer friction." Liljenquist says that Intermountain Health plans to use this information to "reduce friction points."\n\nLearn more about Intermountain Health: https://intermountainhealthcare.org/\n\nLearn more about Qualtrics: https://www.qualtrics.com/\n\nFind more great health IT content: https://www.healthcareittoday.com/