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VA shares recipes for success with new customer experience cookbook for agencies
b"After five years working to improve customer experience, the Veterans Affairs Department has started to share its success recipes with the rest of government. It published a new customer experience cookbook, a report detailing VA's own customer experience efforts. For more, Federal News Network's Nicole Ogrysko spoke with VA's chief veterans experience officer, Lynda Davis. \\nLearn more about your ad choices. Visit megaphone.fm/adchoices"