How SBA adapted to massive increase of users during the pandemic

Published: Aug. 21, 2020, 1:24 p.m.

b'Fourteen days after the CARES Act passed, the Small Business Administration processed more spending for loans than it would normally handle in 14 years. The agency has also had to scale up its network to handle a workforce of 20,000 users, about five times what it needed before the coronavirus pandemic. For more on how SBA expanded its IT capabilities to meet this economic crisis, Federal News Network\\u2019s Jory Heckman spoke with the SBA\\u2019s Chief Technology Officer Sanjay Gupta. But first you\\u2019ll hear from Deputy Chief Information Officer, Guy Cavallo. \\nLearn more about your ad choices. Visit megaphone.fm/adchoices'