Reacting to Today or Being Strategic for Tomorrow?

Published: Aug. 13, 2020, 2 p.m.

In a year unlike any other, financial institutions have been forced to innovate and take a new approach with their customer relationships. Financial institutions are being grouped into 1 of 2 categories: reactive vs. proactive. Total Expert Founder & CEO Joe Welu and Chief Customer Officer Sue Woodard break down how to make the most out of 2020 and position your brand for success today \u2013 and well into the future.