Delivering ROI by Going All-In on Customer Experience with Dan Catinella
So many organizations say, \u201cHey, we need to focus on customer experience.\u201d In theory, that sounds great. But the challenge comes in creating that focus, keeping teams aligned, and having the right tools in place. Finance of America has committed to going \u201call in\u201d on customer experience, and is seeing impact on its retention and loyalty rates. In this episode, Joe Welu and Finance of America\u2019s Chief Digital Officer Dan Catinella outline how.