Delivering Experiences, Not Services with Shelley Kimball

Published: March 11, 2022, 11:16 p.m.

On this episode of Experience by Design, we talk with Dr. Shelley Kimball formerly of the Military Family Advisory Network. We explore the impact that military service can have on families, and their need for support. We also discuss how using an experience design framework can lead to a changed mindset in how services should be delivered. Finally, we examine how they managed the copious amounts of qualitative data collected, and how that data was essential to understanding the meaning in those moments of connection.