The Consumer Duty : Episode 34 - The FCAs retail banking Consumer Duty multi-firm work
In this episode, Claire Carroll and Naomi Seward discuss the findings of the FCA\u2019s retail banking Consumer Duty multi-firm work, which were published last month. They discuss what the review looked at,\xa0what the FCA found in terms of frameworks and methodologies used by firms and\xa0what's next for firms implementing the Consumer Duty\xa0