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b'Enthead desires to get you new clients and leads through Podcasting...JOIN the HearMeOut Facebook group: https://www.facebook.com/groups/thehearmeout Dr. Gonzalez discusses when consumers are in relationships with brands and more self-relevant, they are more likely to induce retaliatory actions when the relationship ends. Here\'s what to watch for and how to handle it: Look for Outliers (those that are unhappy) Focus on tackling the issues with those that are happy Continual Process Improvement Measure Processes, Products, and Service in relation to Satisfaction Visit Enthead @ any of the following: Website: http://www.Enthead.com Like Us on Facebook: http://www.Facebook.com/Enthead LinkedIn: https://www.linkedin.com/in/enthead Twitter: https://twitter.com/EntHeads Instagram: https://www.instagram.com/enthead_podcast/ YouTube: https://www.youtube.com/channel/UCOU4oNZWSMuh0ieELrAMcTg iTunes: http://enthead.libsyn.com/rss Stitcher: http://www.stitcher.com/s?fid=101938&refid=stpr iHeartRadio: https://www.iheart.com/show/263-enthead-podcast-fo/ PlayerFM: http://player.fm/series/enthead-podcast-for-entrepreneurs-by-entrepreneurs aCast: https://www.acast.com/enthead GooglePlay: https://play.google.com/music/listen?u=0#/ps/Ihpanindzu3fcs2irxpemhhzmbu'