405 : Derek O'Carroll Selling on multiple channels takes an all encompassing approach- develop a desired customer experience work flow

Published: Sept. 9, 2019, 3 a.m.

b'I know this has a big title. But it is really important. Don\'t try to serve everyone, rather serve your "Desired" customer. When you look at selling that person it takes a different approach. Derek walks us through developing a work flow to ensure consistency. After all that is what it takes to get through in today\'s complicated marketplace. Oh and by the way, each marketplace has to be approached differently. Great discussion from an experienced agent.

\\xa0

Mentioned:

Brightpearl

Derek\'s Email contact

\\xa0

Sponsors

Viral Launch \\u2013 Save $50 with this link (Use coupon code: Momentum)

SPECIAL OFFER FOR MY LISTENERS ONLY

TWO WEEKS FREE TRIAL!!!!

Gaye\\u2019s Million Dollar Arbitrage List

Solutions4ecommerce

Scope from Sellerlabs

Tactical Arbitrage\\xa0\\u2013 Get an 10 day free trial with code: \\u201cTactical\\u201d

Freeeup\\u2013\\xa0Save 10% (forever) and get an instant $25.00 voucher for your first hire.

GoDaddy

Grasshopper

Here is transcript- It is automated so it is not perfect but it does seem to get better over time.

Derek:\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 00:00\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Right? And what we did was we said, well, hang on, why don\'t we start from scratch and build a platform? We call it a retail operations platform that is built for purpose for one sector and is not customizable. In other words, you can\'t go in there and write scripts on it. You can obviously use an API for \'em.

Cool voice guy:\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 00:17\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Welcome to the e-commerce momentum podcast where we focus on the people, the products, and the process of e-commerce selling. Today. Here\'s your host, Steven Peterson.

Stephen:\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 00:30\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Hey, wanted to take a second and talk about Gaye Lisby and Gary Ray\'s Amazon seller tribe and their daily lists that are put out, um, and incredible stories that you can read if you go out and check out, uh, amazing. freedom.com forward slash momentum hyphen arbitrage. I know that\'s a lot to put in there. Amazing freedom.com forward slash momentum dash Arbitron and you\'re going to get 14 day free trial, no money risk, no, no challenges. You don\'t want it when you\'re done, you get out. But imagine getting lists as grateful as I like to call it, mailbox money. I love that term. Mailbox money. It\'s where you can work from your house, buy things online, have them delivered to you and then sell them on a various marketplaces. But imagine you can have somebody else do that for you. So you want to buy time, you want to control, uh, what they\'re buying.

Stephen:\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 01:27\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Well, you take these lists and you can join multiple lists if you\'re interested and then you can segregate them for the merchandise you want and send them to them. They can make purchases for you on your behalf. Have it delivered to you or delivered to them for prep. Boom, sent into these marketplaces and you could sell. How about that? Wouldn\'t that be awesome? I spoke at their conference and there were so many million dollar sellers just using online arbitrage. It\'s still available. And again, 14 days, the only way you\'re going to get 14 day free trials if you come through my link, it is an affiliate link. Uh, they do pay me, so I don\'t want to mislead you in any way. Um, I would appreciate it, but I\'d like to see you try the 14 days. I\'ve had so many people that have joined. Have so much success.

Stephen:\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 02:10\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 It\'s very exciting to me and you know, quite humbling to me, um, that they trust me to recommend this group and I 100% recommend this group. I\'ve seen the results.'