BROADCASTS.com

Designing for a desired user experience requires an actionable understanding of the emotions associated with that desired experience. This requires user experience research. While user experience research typically focuses on analyzing \u201cclicks\u201d and usability, the emotional aspects of how it feels to use a website or how people wish an experience felt have great potential to inspire design teams and align entire companies. An understanding of the dreamlike experience and the interactive components that can make the dream a reality is an invaluable resource for creating meaningful websites.
\n
\nEveryone is always asking, \u201cHow can we connect with our user?\u201d Well, connections are usually emotional experiences. If you can answer the question \u201cwhat is the desired user experience,\u201d then all functions within an organization can begin to work together with common goals and inspiration. Bringing the desired user experience into reality, however, requires that all functions in an organization agree upon the desired experience.
\n
\nIn this presentation you will be introduced to a simple participatory design research approach that will not only uncover the desired user experience (aka the \u201cconnection\u201d), it is also supported by quantitative and qualitative data. When all functions within an organization participate in the process, they \u201cbuy into\u201d the approach and goals of the user.
\n
\nIn this session, you will:
\n
\n * Learn a participatory design technique that uncovers the desired user experience
\n * Understand how this technique can map interactive design components to emotional experiences
\n * Realize the importance of involving all functions within an organization to participate in the research process
\n * See how to effectively communicate this research to the organization in order to achieve \u201cbuy in\u201d
\n
\nAbout Marty Gage
\n
\nFor two decades, Marty has pioneered participatory design techniques that liberate the unspoken desires of user populations. Marty\u2019s body of work crosses industrial and consumer product categories, encompassing subject matter as diverse as weapons systems and baby diapers; using multi-sensory toolkits and state-of-the-art ethnography, he has provided creative fuel for a collection of international design firms, engineering companies and corporate design teams.
\n
\nMarty currently heads the Design Research Practice group at lextant, a user-experience consultancy. Before lextant, Marty ran his own research firms: Rocket Surgery, which he founded in 2002; and SonicRim, co-founded in 1999. Before that, he spent ten years at Fitch, Inc., which he helped to establish as a leader in design research.
\n
\nMarty has won numerous design awards and has published widely on the topic of design research, including a chapter on participatory design research methods in the book, Human Factors Testing and Evaluation Methods. He has served on the jury for the Business Week-sponsored Industrial Design Excellence Awards, and is frequently asked to speak at design conferences and schools. Marty holds a BA in Psychology from Hendrix College, and he earned his MS in Human Factors Psychology from Wright State University.