Wowpodden - Bara service

Wowpodden - Bara service

52 episodes

Sveriges första podd om service med serviceproffset Emilie Loman från wowservice.se!

Med nyfikenhet i kombination med egna erfarenheter och toppat med olika spännande gäster avhandlas det på cirka 15 minuter per avsnitt ämnen inom service och kundupplevelse, ämnen med hög igenkänningsfaktor som många av oss kan ta till sig av. Det räcker inte med att bara ge bra service längre utan du behöver ge wowservice för att behålla dina kunder och sticka ut.

I Wowpodden får du inspiration, värdefulla tips och erfarenheter från hur det fungerar i praktiken kombinerat med fakta och forskning för att du ska kunna skapa magiska kundupplevelser!


Wowservice - Skapar kunder som köper mer och berättar om er för fler!


I samarbete med Connectel – Lösningar och insikter som leder till nöjdare kunder

 



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Podcasts

Johan Laudon, NPS-expert pa MarketDirection, om NPS och hur man kan arbeta med det som verktyg for kundlojalitet!

Published: Nov. 16, 2023, 3:39 a.m.
Duration: 40 minutes 37 seconds

Listed in: Business

Lasse Frisk, chefsutvecklare, om strategier och verktyg for effektiva och engagerade team!

Published: Oct. 5, 2023, 2:18 a.m.
Duration: 43 minutes 39 seconds

Listed in: Business

Daniel Ohlander, grundare och VD Ludoo, om hur du kan skapa beteendeforandring inom service och salj!!

Published: Sept. 28, 2023, 2:01 a.m.
Duration: 21 minutes 56 seconds

Listed in: Business

Annmarie Palm, kundbemotandechef pa Nacka kommun, om hur de skapar ett bemotande och samspel i toppklass!

Published: Sept. 14, 2023, 2:08 a.m.
Duration: 30 minutes 7 seconds

Listed in: Business

Mari Nygander, verksamhetsutvecklare pa Telenor, om deras resa fran bra service till wowservice!

Published: Aug. 31, 2023, 2:46 a.m.
Duration: 33 minutes

Listed in: Business

Pia Horn Af Rantzien, customer success manager pa Capturi, om viktiga insikter for vinnande kundsamtal!

Published: April 27, 2023, 2:04 a.m.
Duration: 9 minutes 58 seconds

Listed in: Business

Lina och Hanna fran Redway, om kundinsikter och hur du kan ta tillvara pa dem!

Published: April 20, 2023, 2:50 a.m.
Duration: 13 minutes 35 seconds

Listed in: Business

Lina och Hanna fran Redway, om viktiga KPI:er for kundservice!

Published: April 13, 2023, 2:46 a.m.
Duration: 17 minutes 26 seconds

Listed in: Business

Lina och Hanna fran Redway, om effektiv bemanningsplanering!

Published: April 6, 2023, 1:41 a.m.
Duration: 15 minutes 4 seconds

Listed in: Business

Amanda Persson, serviceproffs och vinnare av mest engagerade kundservicemedarbetare, delar sitt framgangsrecept!

Published: April 3, 2023, 2:58 a.m.
Duration: 17 minutes 52 seconds

Listed in: Business

Sofia Tingaker, enhetschef kontaktcenter i Taby kommun, om resan fran kontaktcenter till vardecenter!

Published: March 30, 2023, 2:58 a.m.
Duration: 21 minutes 29 seconds

Listed in: Business

Susanne Einhorn, beteendevetare, forelasare och saljexpert, om vagen till supernojda kunder och lyckliga saljare!

Published: March 23, 2023, 3:46 a.m.
Duration: 29 minutes 16 seconds

Listed in: Business

Michel Westher, VD pa Knowly, om hur chefer kan stotta i larande for sina medarbetare!

Published: March 16, 2023, 2:53 a.m.
Duration: 19 minutes 8 seconds

Listed in: Business

Michel Westher, VD pa Knowly, om hur du kan maximera larande och beteendeforandring!

Published: March 9, 2023, 2:50 a.m.
Duration: 20 minutes 30 seconds

Listed in: Business

Michel Westher, VD pa Knowly, om den larande organisationen!

Published: March 2, 2023, 3:46 a.m.
Duration: 21 minutes 19 seconds

Listed in: Business

Mona Silfver, VD pa H1, om hur H1 grundades i en vilja att forandra kundservicebranschen!

Published: Feb. 2, 2023, 3:43 a.m.
Duration: 10 minutes 24 seconds

Listed in: Business

Maria Christofi Johansson, serviceexpert, om kundfokus och hur du kan fa till det i din organisation!

Published: Jan. 19, 2023, 4:12 a.m.
Duration: 27 minutes 33 seconds

Listed in: Business

Lina Bjelkmar, VD pa Indicate me, om utmaningar och trender inom kundservice!

Published: Nov. 24, 2022, 4:57 a.m.
Duration: 21 minutes 41 seconds

Listed in: Business

Bli den basta kunden och fa igenom dina reklamationer, med Lilo och Filip Flink!

Published: Nov. 3, 2022, 4:42 a.m.
Duration: 18 minutes 56 seconds

Listed in: Business

Service, kommunikation och generationer med Lilo och Filip Flink!

Published: Oct. 13, 2022, 3:38 a.m.
Duration: 18 minutes 25 seconds

Listed in: Business

Kommunikationsspecial med Antoni Lacinai - Kundsamtalsprocessen!

Published: May 19, 2022, 3:50 a.m.
Duration: 9 minutes 57 seconds

Listed in: Business

Kommunikationsspecial med Antoni Lacinai - Tre kommunikativa superkrafter!

Published: May 12, 2022, 3:39 a.m.
Duration: 15 minutes 52 seconds

Listed in: Business

Kommunikationsspecial med Antoni Lacinai - Autonomins magi!

Published: May 5, 2022, 3:35 a.m.
Duration: 13 minutes 23 seconds

Listed in: Business

Pernilla Corizza om Growth mindset!

Published: April 21, 2022, 3:50 a.m.
Duration: 23 minutes 37 seconds

Listed in: Business

Fia Engstrom, kundservicechef Mathem, om utmaningar och deras nyckeln till deras framgang!

Published: April 7, 2022, 8:35 a.m.
Duration: 15 minutes 15 seconds

Listed in: Business

Lena Skogholm om bemotande och mindset!

Published: March 24, 2022, 4:47 a.m.
Duration: 26 minutes 10 seconds

Listed in: Business

Peppe Ekmark om att leda bast och forverkliga sina drommar!

Published: March 10, 2022, 4:30 a.m.
Duration: 24 minutes 23 seconds

Listed in: Business

Wowpodden med Anna och Anna fran ImBox, del 3 av 3!

Published: Jan. 26, 2022, 6 a.m.
Duration: 31 minutes 34 seconds

Listed in: Business

Wowpodden med Anna och Anna fran ImBox, del 2 av 3!

Published: Dec. 8, 2021, 6 a.m.
Duration: 31 minutes 19 seconds

Listed in: Business

Wowpodden med Anna och Anna fran ImBox, del 1 av 3!

Published: Nov. 10, 2021, 6 a.m.
Duration: 26 minutes 55 seconds

Listed in: Business

Sommarprat med Lilo, intervjuade av Pontus Strobaek!

Published: July 1, 2021, 6 a.m.
Duration: 24 minutes 55 seconds

Listed in: Business

Wowpodden med Moe Alhamalawi, Head of Customer Support pa Aspia!

Published: June 10, 2021, 2:29 p.m.
Duration: 17 minutes 6 seconds

Listed in: Business

Wowpodden med Erik Olkiewicz, hypnotisor!

Published: June 3, 2021, 6:30 a.m.
Duration: 23 minutes 48 seconds

Listed in: Business

Kommunikationsspecial med Yoria Reyes, del 4 av 4.

Published: May 27, 2021, 6 a.m.
Duration: 22 minutes 21 seconds

Listed in: Business

Kommunikationsspecial med Yoria Reyes, del 3 av 4.

Published: May 20, 2021, 6 a.m.
Duration: 16 minutes 35 seconds

Listed in: Business

Kommunikationsspecial med Yoria Reyes, del 2 av 4.

Published: May 13, 2021, 6 a.m.
Duration: 17 minutes 42 seconds

Listed in: Business

Kommunikationsspecial med Yoria Reyes, del 1 av 4.

Published: May 6, 2021, 6:30 a.m.
Duration: 25 minutes 26 seconds

Listed in: Business

Wowpodden med Tina Wahlroth, VD Kontakta!

Published: April 29, 2021, 6 a.m.
Duration: 14 minutes 35 seconds

Listed in: Business

Wowpodden med Joanna Swica, kreativ konsult, egenforetagare och serviceproffs!

Published: April 22, 2021, 6 a.m.
Duration: 18 minutes 34 seconds

Listed in: Business

Att le eller inte le?

Published: Jan. 25, 2021, 9:35 a.m.
Duration: 6 minutes 7 seconds

Listed in: Business

Ledarskapsspecial med Susanne de Boer, del 4 av 4.

Published: Nov. 5, 2020, 8 a.m.
Duration: 11 minutes 54 seconds

Listed in: Business

Ledarskapsspecial med Susanne de Boer, del 3 av 4.

Published: Oct. 22, 2020, 7 a.m.
Duration: 14 minutes 19 seconds

Listed in: Business

Ledarskapsspecial med Susanne de Boer, del 2 av 4.

Published: Oct. 8, 2020, 7 a.m.
Duration: 13 minutes 39 seconds

Listed in: Business

Ledarskapsspecial med Susanne de Boer, del 1 av 4.

Published: Sept. 24, 2020, 7 a.m.
Duration: 14 minutes 20 seconds

Listed in: Business

Out of office!

Published: June 25, 2020, 4:57 a.m.
Duration: 9 minutes 15 seconds

Listed in: Business

Wowpodden med Arvid Axland, foretagsledare, forfattare och forelasare!

Published: May 28, 2020, 6:30 a.m.
Duration: 15 minutes 24 seconds

Listed in: Business

Wowpodden med Robin Leijon, grundare av Connectel!

Published: May 14, 2020, 6 a.m.
Duration: 17 minutes 5 seconds

Listed in: Business

Wowpodden med Hedda Lundborg, serviceproffs!

Published: April 30, 2020, 11:53 a.m.
Duration: 10 minutes 58 seconds

Listed in: Business

Wowpodden med Katarina Graffman, forfattare och antropolog!

Published: April 24, 2020, 6 a.m.
Duration: 21 minutes 9 seconds

Listed in: Business

Pa spaning!

Published: April 17, 2020, 6:25 a.m.
Duration: 6 minutes 45 seconds

Listed in: Business

Wowpodden med Gustav Elveros, Hello Ebbot!

Published: April 9, 2020, 6:30 a.m.
Duration: 21 minutes 40 seconds

Listed in: Business

Hur leder du medarbetare pa distans?

Published: April 3, 2020, 6:05 a.m.
Duration: 11 minutes 2 seconds

Listed in: Business

Wowpodden med Degmo Daar, Isabelles Market!

Published: Feb. 7, 2020, 7:20 a.m.
Duration: 18 minutes 18 seconds

Listed in: Business

Wowpodden med Alexandra Stromberg, Chief Operating Officer!

Published: Jan. 31, 2020, 7:25 a.m.
Duration: 13 minutes 29 seconds

Listed in: Business

Wowpodden med Johan "Joje" Granlund, trafikvard!

Published: Jan. 24, 2020, 7:25 a.m.
Duration: 12 minutes 52 seconds

Listed in: Business

Wowpodden med Annelie Ahlberg, serviceproffs!

Published: Dec. 20, 2019, 6:20 a.m.
Duration: 9 minutes 59 seconds

Listed in: Business

Wowpodden med Stefan Lindstrom, barchef pa Riche!

Published: Dec. 13, 2019, 7:30 a.m.
Duration: 10 minutes 52 seconds

Listed in: Business

Wowpodden med Johan Sandstedt!

Published: Dec. 6, 2019, 6:28 a.m.
Duration: 28 minutes 15 seconds

Listed in: Business

Wowpodden med Linda Hammarstrand, Culture Academy!

Published: Nov. 29, 2019, 6:29 a.m.
Duration: 18 minutes 37 seconds

Listed in: Business

Wowpodden med Anton Granlund, Slash.Ten!

Published: Nov. 22, 2019, 7:58 a.m.
Duration: 13 minutes 5 seconds

Listed in: Business

Wowpodden med Dana Vronska, Offispa!

Published: Nov. 15, 2019, 7:30 a.m.
Duration: 12 minutes 10 seconds

Listed in: Business

Wowpodden med Madicken Folke, servicestjarna!

Published: Nov. 8, 2019, 6:30 a.m.
Duration: 13 minutes 25 seconds

Listed in: Business

Wowpodden med Nima Gitirokh, servicestjarna!

Published: Oct. 25, 2019, 6:30 a.m.
Duration: 14 minutes 12 seconds

Listed in: Business

Wowpodden med Antoni Lacinai!

Published: Oct. 18, 2019, 6:31 a.m.
Duration: 14 minutes 29 seconds

Listed in: Business

Wowpodden med Leila Karchaoui!

Published: Oct. 8, 2019, 11:59 a.m.
Duration: 20 minutes 20 seconds

Listed in: Business

Wowpodden med Martina Klingvall!

Published: Oct. 3, 2019, 10 p.m.
Duration: 11 minutes 4 seconds

Listed in: Business

Wowpodden med Amo Cartwright!

Published: Sept. 13, 2019, 7:29 a.m.
Duration: 15 minutes 20 seconds

Listed in: Business

Wowpodden med Hannah Billberg!

Published: Aug. 30, 2019, 7:30 a.m.
Duration: 14 minutes 33 seconds

Listed in: Business

Wowpodden med Janita Jokkinnen!

Published: April 26, 2019, 7 a.m.
Duration: 9 minutes 45 seconds

Listed in: Business

Wowpodden med Lisa Ekstrom!

Published: April 12, 2019, 7 a.m.
Duration: 13 minutes 45 seconds

Listed in: Business

Wowpodden med Therese Gelebo Hallund!

Published: March 29, 2019, 8 a.m.
Duration: 7 minutes 45 seconds

Listed in: Business

Wowpodden med Anna Tebelius Bodin!

Published: March 15, 2019, 10:22 a.m.
Duration: 14 minutes 56 seconds

Listed in: Business

Wowpodden med Pontus Frithiof!

Published: Feb. 22, 2019, 6:40 a.m.
Duration: 12 minutes 47 seconds

Listed in: Business

Lilo svarar pa fragor om Lilo!

Published: Dec. 23, 2018, 12:17 p.m.
Duration: 10 minutes 10 seconds

Listed in: Business

Motiverade medarbetare.

Published: Dec. 16, 2018, 12:08 p.m.
Duration: 8 minutes 26 seconds

Listed in: Business

Vad ar proaktiv wowservice?

Published: Dec. 9, 2018, 10:13 a.m.
Duration: 6 minutes 59 seconds

Listed in: Business

Kommunikationsexpert.

Published: Dec. 1, 2018, 9:36 a.m.
Duration: 5 minutes 1 second

Listed in: Business

Skriv inte som du tanker.

Published: Oct. 26, 2018, 7:54 a.m.
Duration: 8 minutes 11 seconds

Listed in: Business

Valda sanningar + Beteende = Resultat

Published: Oct. 5, 2018, 1:40 p.m.
Duration: 5 minutes 57 seconds

Listed in: Business

Sjalvledarskap.

Published: Jan. 19, 2018, 11:20 a.m.
Duration: 5 minutes 53 seconds

Listed in: Business

Feedback feedforward!

Published: Jan. 12, 2018, 7:11 a.m.
Duration: 6 minutes 21 seconds

Listed in: Business

Johan fran Ellevio gastar Wowpodden!

Published: Jan. 4, 2018, 5:57 a.m.
Duration: 3 minutes 58 seconds

Listed in: Business

Tacktal till dig som ger wowservice.

Published: Dec. 22, 2017, 6:14 a.m.
Duration: 3 minutes 25 seconds

Listed in: Business

Minna fran Panic Supper gastar Wowpodden!

Published: Dec. 14, 2017, 11:14 a.m.
Duration: 8 minutes 38 seconds

Listed in: Business

Servicekultur.

Published: Dec. 7, 2017, 1:42 p.m.
Duration: 8 minutes 3 seconds

Listed in: Business

Lordag hela veckan!

Published: Dec. 1, 2017, 6:34 a.m.
Duration: 8 minutes 28 seconds

Listed in: Business

Kroppssprak.

Published: Nov. 9, 2017, 10:42 a.m.
Duration: 8 minutes 28 seconds

Listed in: Business

Infoping gastar Wowpodden!

Published: Oct. 26, 2017, 11:21 a.m.
Duration: 9 minutes 11 seconds

Listed in: Business

Tyvarr!

Published: Oct. 26, 2017, 11:17 a.m.
Duration: 6 minutes 46 seconds

Listed in: Business

Varfor lamnar kunden?

Published: Oct. 25, 2017, 11:45 a.m.
Duration: 6 minutes 43 seconds

Listed in: Business

Hur tanker du da?

Published: Oct. 23, 2017, 8:58 a.m.
Duration: 9 minutes 4 seconds

Listed in: Business