Podcasts Other Why Service Design Thinking
Why Service Design Thinking

Why Service Design Thinking

36 episodes

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!

Podcasts

Creating Culture | Claus Raasted

Published: Jan. 2, 2019, 5 p.m.
Duration: 30 minutes 51 seconds

Listed in: Other

Developing Confidence as a Designer with Lauren Currie, OBE

Published: Nov. 1, 2018, 4 p.m.
Duration: 30 minutes 48 seconds

Listed in: Other

Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

Published: Sept. 1, 2018, 4 p.m.
Duration: 33 minutes 38 seconds

Listed in: Other

Service Design in Government and Public Services | Benjamin Taylor

Published: July 1, 2018, 4 p.m.
Duration: 35 minutes 51 seconds

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Turning a Service into an Experience | Paul Bulencea

Published: May 1, 2018, 4 p.m.
Duration: 36 minutes 12 seconds

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The Business Case for Service Design | Jod Kaftan of Fjord

Published: March 1, 2018, 5 p.m.
Duration: 35 minutes 30 seconds

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Building a Sustainable Business with Systems | Joanna Waterfall

Published: Jan. 2, 2018, 5 p.m.
Duration: 28 minutes 45 seconds

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Towards a Preemptive Social Enterprise | Matthew Manos

Published: Nov. 1, 2017, 4 p.m.
Duration: 23 minutes 14 seconds

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Customer Journey Mapping | Daniel Sunden + John Flitcroft

Published: Sept. 1, 2017, 4 p.m.
Duration: 39 minutes 42 seconds

Listed in: Other

Minisode: The Customer Journey of Pizza in 3 Countries

Published: July 1, 2017, 4 p.m.
Duration: 13 minutes 40 seconds

Listed in: Other

The Future of Designing for the Customer | Panel Discussion

Published: May 1, 2017, 4 p.m.
Duration: 1 hour 17 minutes 15 seconds

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Research for Design Insight | Seth Weissman

Published: March 1, 2017, 5 p.m.
Duration: 29 minutes 1 second

Listed in: Other

Analogous Inspiration From Uncommon Sources | Victoria Vivas

Published: Jan. 2, 2017, 5 p.m.
Duration: 24 minutes 19 seconds

Listed in: Other

CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects

Published: Dec. 1, 2016, 5 p.m.
Duration: 24 minutes 12 seconds

Listed in: Other

Service Blueprinting for Customer Engagement | John Ayers

Published: Nov. 1, 2016, 4 p.m.
Duration: 28 minutes 34 seconds

Listed in: Other

Service Design Network | Jesse Grimes | #15

Published: Oct. 7, 2016, 4 p.m.
Duration: 23 minutes 57 seconds

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How to Create a Culture of Innovation | Allen Weaver

Published: Oct. 1, 2016, 11 a.m.
Duration: 24 minutes 55 seconds

Listed in: Other

Service Design Network | Jesse Grimes

Published: Sept. 1, 2016, 4 p.m.
Duration: 23 minutes 57 seconds

Listed in: Other

CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver

Published: Aug. 1, 2016, 11 a.m.
Duration: 30 minutes 47 seconds

Listed in: Other

Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence

Published: July 1, 2016, 4 p.m.
Duration: 25 minutes 1 second

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Seth Weissman | Research for Design Insight | #10

Published: June 14, 2016, 10:34 p.m.
Duration: 29 minutes 1 second

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Victoria Vivas | Analogous Inspiration From Uncommon Sources | #9

Published: June 7, 2016, 10:48 a.m.
Duration: 24 minutes 19 seconds

Listed in: Other

#ServiceDesignDay | Raj Singh on Ivy, the AI Assistant for Hotels

Published: June 1, 2016, 1:15 p.m.
Duration: 10 minutes 43 seconds

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#ServiceDesignDay | Raj Singh on AI in Services

Published: June 1, 2016, 1:15 p.m.
Duration: 10 minutes 43 seconds

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#ServiceDesignDay | Tatiana El-Khouri + Olivia Lucas on Co-Creation

Published: June 1, 2016, 1 p.m.
Duration: 10 minutes 10 seconds

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#ServiceDesignDay | Nathan Lucy + Jessica Tungesvik on Customer Personas

Published: June 1, 2016, 12:57 p.m.
Duration: 9 minutes 29 seconds

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Martin Dowson | People, Planet, and Profit | #7

Published: May 17, 2016, 7:23 a.m.
Duration: 36 minutes 4 seconds

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John Ayers | Service Blueprinting for Customer Engagement #6

Published: May 10, 2016, 11:23 a.m.
Duration: 28 minutes 34 seconds

Listed in: Other

Allen Weaver | How to Create a Culture of Innovation | #5

Published: May 3, 2016, 8:16 a.m.
Duration: 24 minutes 55 seconds

Listed in: Other

People, Planet, and Profit | Martin Dowson

Published: May 1, 2016, 11 a.m.
Duration: 36 minutes 4 seconds

Listed in: Other

Adam Lawrence | Creating A Worldwide Movement with Global Service Jam | #3

Published: April 19, 2016, 10:19 a.m.
Duration: 25 minutes 1 second

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Matthew Manos | Helping Nonprofits Build A Legacy | #2

Published: April 12, 2016, 11 a.m.
Duration: 34 minutes 49 seconds

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Melissa Rancourt | What is Service Design? | #1

Published: April 5, 2016, 11 a.m.
Duration: 35 minutes 56 seconds

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Helping Nonprofits Build A Legacy Through Design | Matthew Manos

Published: April 1, 2016, 4 p.m.
Duration: 34 minutes 49 seconds

Listed in: Other

What is Service Design? | Melissa Rancourt

Published: March 1, 2016, 5 p.m.
Duration: 35 minutes 56 seconds

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Intro Episode | Marina Terteryan | Why Service Design Thinking

Published: Feb. 1, 2016, noon
Duration: 5 minutes 10 seconds

Listed in: Other