The Agile Brand™ with Greg Kihlström

The Agile Brand™ with Greg Kihlström

0 episodes

Don't miss a thing. Hear directly from leading brands and platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.

Podcasts

#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara

Published: July 3, 2024, 4 a.m.
Duration: 24 minutes 29 seconds

Listed in: Business

#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester

Published: July 1, 2024, 4 a.m.
Duration: 39 minutes 30 seconds

Listed in: Business

#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester

Published: June 28, 2024, 4 a.m.
Duration: 25 minutes 58 seconds

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#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega

Published: June 26, 2024, 4 a.m.
Duration: 27 minutes 2 seconds

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#540: Real-world transformation with Rick Meehean, Church Mutual

Published: June 24, 2024, 4 a.m.
Duration: 20 minutes 16 seconds

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#540: Real-world transformation with Rick Meeheean, Church Mutual

Published: June 24, 2024, 4 a.m.
Duration: 20 minutes 16 seconds

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#539: Maximizing first-party data using AI with Tara DeZao, Pega

Published: June 21, 2024, 4 a.m.
Duration: 27 minutes 34 seconds

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#538: Open source in the enterprise with Jon Stewart, ZenSource

Published: June 19, 2024, 4 a.m.
Duration: 31 minutes 47 seconds

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#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega

Published: June 17, 2024, 4 a.m.
Duration: 27 minutes 41 seconds

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#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business

Published: June 14, 2024, 4 a.m.
Duration: 26 minutes 10 seconds

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#535: The Continued Evolution of E-commerce with Mark Simon, Celigo

Published: June 12, 2024, 4 a.m.
Duration: 30 minutes 14 seconds

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#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair

Published: June 10, 2024, 4 a.m.
Duration: 22 minutes 43 seconds

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#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio

Published: June 7, 2024, 4 a.m.
Duration: 31 minutes 28 seconds

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#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial

Published: June 5, 2024, 4 a.m.
Duration: 26 minutes 33 seconds

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#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia

Published: June 3, 2024, 4 a.m.
Duration: 29 minutes 48 seconds

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#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor

Published: May 31, 2024, 4 a.m.
Duration: 30 minutes 12 seconds

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#529: Better software testing for improved CX with Stephen Feloney, Perforce

Published: May 29, 2024, 4 a.m.
Duration: 27 minutes 33 seconds

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#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase

Published: May 27, 2024, 4 a.m.
Duration: 25 minutes 37 seconds

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#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData

Published: May 24, 2024, 4 a.m.
Duration: 21 minutes 41 seconds

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#526: Building extraordinary teams with Martin Gonzalez, Google

Published: May 22, 2024, 4 a.m.
Duration: 30 minutes 34 seconds

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#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent

Published: May 20, 2024, 4 a.m.
Duration: 28 minutes 11 seconds

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#524: Gary Vaynerchuk on capturing and leveraging consumer attention

Published: May 17, 2024, 4 a.m.
Duration: 37 minutes 45 seconds

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#523: The Dojo model and its transformative effect with TEKsystems, Part 2

Published: May 15, 2024, 4 a.m.
Duration: 22 minutes 8 seconds

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#522: The Dojo model and its transformative effect with TEKsystems, Part 1

Published: May 13, 2024, 4 a.m.
Duration: 27 minutes 14 seconds

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#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake

Published: May 10, 2024, 4 a.m.
Duration: 32 minutes

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#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab

Published: May 8, 2024, 4 a.m.
Duration: 30 minutes 37 seconds

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#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data

Published: May 6, 2024, 4 a.m.
Duration: 26 minutes 46 seconds

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#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks

Published: May 3, 2024, 4:01 a.m.
Duration: 26 minutes 52 seconds

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#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank

Published: May 1, 2024, 4:01 a.m.
Duration: 32 minutes 38 seconds

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#516: Customer and data centricity with Lamees Butt, Zoovu

Published: April 29, 2024, 4:01 a.m.
Duration: 26 minutes 17 seconds

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#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group

Published: April 26, 2024, 4:01 a.m.
Duration: 27 minutes

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#514: Nimble customer research with Todd Horvitz, Head of Insights, HP

Published: April 24, 2024, 4 a.m.
Duration: 40 minutes 59 seconds

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#513: AI & Fragmentation with Afif Khoury, SOCi

Published: April 22, 2024, 4 a.m.
Duration: 28 minutes 33 seconds

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#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile

Published: April 19, 2024, 4 a.m.
Duration: 26 minutes 26 seconds

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#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash

Published: April 17, 2024, 4 a.m.
Duration: 28 minutes 12 seconds

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#510: Missed opportunities with AI and CX with Tony Grout, Showpad

Published: April 15, 2024, 4 a.m.
Duration: 27 minutes 52 seconds

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#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health

Published: April 12, 2024, 4 a.m.
Duration: 35 minutes 26 seconds

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#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega

Published: April 10, 2024, 4 a.m.
Duration: 35 minutes 22 seconds

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#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media

Published: April 8, 2024, 4 a.m.
Duration: 35 minutes 37 seconds

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#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado

Published: April 5, 2024, 4 a.m.
Duration: 20 minutes 55 seconds

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#505: Keeping pace with retail customer expectations with Craig Moore, Korber Supply Chain

Published: April 3, 2024, 4 a.m.
Duration: 18 minutes 24 seconds

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#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House

Published: April 1, 2024, 4 a.m.
Duration: 25 minutes 38 seconds

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#503: Better customer insights with Matt Butler and Russ Hannig

Published: March 29, 2024, 4 a.m.
Duration: 34 minutes 1 second

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#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze

Published: March 27, 2024, 4 a.m.
Duration: 26 minutes 25 seconds

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#501: AI and the CMO with Amanda Cole, CMO at Bloomreach

Published: March 25, 2024, 4 a.m.
Duration: 31 minutes 29 seconds

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#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove

Published: March 22, 2024, 4 a.m.
Duration: 33 minutes 57 seconds

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#499: AI and Digital Transformation with Jonathan Boakes, Infinum

Published: March 20, 2024, 4 a.m.
Duration: 31 minutes 43 seconds

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#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl

Published: March 18, 2024, 5 a.m.
Duration: 31 minutes 4 seconds

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#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens

Published: March 15, 2024, 5 a.m.
Duration: 20 minutes 29 seconds

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#496: The link between creativity and innovation with Anne Jacoby

Published: March 13, 2024, 5 a.m.
Duration: 23 minutes 11 seconds

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#495: Pay transparency and the employee experience with Sydney Artt, Anaconda

Published: March 11, 2024, 5 a.m.
Duration: 22 minutes 49 seconds

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#494: Maximizing online marketplaces with Todd Walsh, HP

Published: March 8, 2024, 5 a.m.
Duration: 18 minutes 52 seconds

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#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent

Published: March 6, 2024, 5 a.m.
Duration: 27 minutes 23 seconds

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#491: Data collection done right with Sean Falconer, Skyflow

Published: March 1, 2024, 5 a.m.
Duration: 31 minutes 38 seconds

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#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia

Published: Feb. 28, 2024, 5 a.m.
Duration: 24 minutes 30 seconds

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#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week

Published: Feb. 26, 2024, 5 a.m.
Duration: 32 minutes 9 seconds

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#488: Learning from our data with Matt Swalley, Omneky

Published: Feb. 23, 2024, 5 a.m.
Duration: 26 minutes 8 seconds

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#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI

Published: Feb. 21, 2024, 5 a.m.
Duration: 33 minutes 44 seconds

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#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health

Published: Feb. 19, 2024, 5 a.m.
Duration: 32 minutes 36 seconds

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#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium

Published: Feb. 16, 2024, 5 a.m.
Duration: 33 minutes 55 seconds

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#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia

Published: Feb. 14, 2024, 5 a.m.
Duration: 31 minutes 34 seconds

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#482: Making phone conversations with customer count, with Ryan Johnson, CallRail

Published: Feb. 9, 2024, 5 a.m.
Duration: 31 minutes 22 seconds

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#481: Customer journey management with Stacy Sherman, Doing CX Right

Published: Feb. 7, 2024, 5 a.m.
Duration: 35 minutes 23 seconds

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#480: Search and the Customer Experience, with David Ting, Zenni Optical

Published: Feb. 5, 2024, 5 a.m.
Duration: 19 minutes 40 seconds

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#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega

Published: Feb. 2, 2024, 5 a.m.
Duration: 39 minutes 59 seconds

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#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale

Published: Jan. 31, 2024, 5 a.m.
Duration: 35 minutes 31 seconds

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#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia

Published: Jan. 29, 2024, 5 a.m.
Duration: 21 minutes 41 seconds

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#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions

Published: Jan. 26, 2024, 5 a.m.
Duration: 31 minutes 38 seconds

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#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google

Published: Jan. 24, 2024, 5 a.m.
Duration: 41 minutes 42 seconds

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#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia

Published: Jan. 22, 2024, 5 a.m.
Duration: 30 minutes 37 seconds

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#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext

Published: Jan. 19, 2024, 5 a.m.
Duration: 40 minutes 13 seconds

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#472: Improving mixed reality with Dave Kaufman, Meta

Published: Jan. 17, 2024, 5 a.m.
Duration: 36 minutes 43 seconds

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#471: Building a change maker culture with Steve Blum, Autodesk

Published: Jan. 15, 2024, 5 a.m.
Duration: 35 minutes 15 seconds

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#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk

Published: Jan. 12, 2024, 5 a.m.
Duration: 31 minutes 13 seconds

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#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify

Published: Jan. 10, 2024, 5 a.m.
Duration: 36 minutes 44 seconds

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#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix

Published: Jan. 8, 2024, 5 a.m.
Duration: 24 minutes

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#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications

Published: Jan. 5, 2024, 5 a.m.
Duration: 38 minutes 34 seconds

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#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere

Published: Jan. 3, 2024, 5 a.m.
Duration: 32 minutes 45 seconds

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#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData

Published: Dec. 29, 2023, 5 a.m.
Duration: 34 minutes 58 seconds

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#464: AI and Creative Work with Toby Barlow, Lafayette American

Published: Dec. 27, 2023, 5 a.m.
Duration: 23 minutes 39 seconds

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#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense

Published: Dec. 25, 2023, 5 a.m.
Duration: 29 minutes 45 seconds

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#462: Collaboration for successful experimentation with Collin Crowell and James McCormick

Published: Dec. 22, 2023, 5 a.m.
Duration: 34 minutes 28 seconds

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#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners

Published: Dec. 20, 2023, 5 a.m.
Duration: 29 minutes 46 seconds

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#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang

Published: Dec. 18, 2023, 5 a.m.
Duration: 25 minutes 8 seconds

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#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies

Published: Dec. 15, 2023, 5 a.m.
Duration: 30 minutes

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#458: Demystifying CX Governance with Sami Nuwar

Published: Dec. 13, 2023, 5 a.m.
Duration: 31 minutes 24 seconds

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#457: Building a culture of experiementation, with Kirsty Dawe, Webeo

Published: Dec. 11, 2023, 5 a.m.
Duration: 33 minutes 19 seconds

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#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia

Published: Dec. 8, 2023, 5 a.m.
Duration: 33 minutes 31 seconds

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#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero

Published: Dec. 6, 2023, 5 a.m.
Duration: 25 minutes 57 seconds

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#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft

Published: Dec. 4, 2023, 5 a.m.
Duration: 43 minutes 40 seconds

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#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord

Published: Dec. 1, 2023, 5 a.m.
Duration: 24 minutes 7 seconds

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#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia

Published: Nov. 29, 2023, 5 a.m.
Duration: 26 minutes 45 seconds

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#451: The Post Cookie World and CX with Carl White, Nano Interactive

Published: Nov. 27, 2023, 5 a.m.
Duration: 23 minutes 10 seconds

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#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext

Published: Nov. 24, 2023, 5 a.m.
Duration: 29 minutes 37 seconds

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#449: Making better proposals with Joe Ardeeser, Smart Pricing Table

Published: Nov. 22, 2023, 5 a.m.
Duration: 38 minutes 47 seconds

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#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.

Published: Nov. 20, 2023, 5 a.m.
Duration: 23 minutes 23 seconds

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#447: Innovation in content marketing with Deane Barker, Optimizely

Published: Nov. 17, 2023, 5 a.m.
Duration: 23 minutes 53 seconds

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#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent

Published: Nov. 15, 2023, 5 a.m.
Duration: 24 minutes 53 seconds

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#445: Headless commerce with Jim Tattersall, Rotate

Published: Nov. 13, 2023, 5 a.m.
Duration: 30 minutes 42 seconds

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#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz

Published: Nov. 10, 2023, 5 a.m.
Duration: 31 minutes 10 seconds

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#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint

Published: Nov. 8, 2023, 5 a.m.
Duration: 36 minutes 18 seconds

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#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast

Published: Nov. 6, 2023, 5 a.m.
Duration: 33 minutes 23 seconds

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#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback

Published: Nov. 3, 2023, 4 a.m.
Duration: 34 minutes 44 seconds

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#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith

Published: Nov. 1, 2023, 4 a.m.
Duration: 31 minutes 28 seconds

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#439: Success in a first-party data world with Derek Slager, Amperity

Published: Oct. 30, 2023, 4 a.m.
Duration: 30 minutes 40 seconds

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#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary

Published: Oct. 27, 2023, 4 a.m.
Duration: 31 minutes 17 seconds

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#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind

Published: Oct. 25, 2023, 4 a.m.
Duration: 34 minutes 18 seconds

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#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub

Published: Oct. 23, 2023, 4 a.m.
Duration: 41 minutes 25 seconds

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#435: Building a culture of experimentation, Kevin Li, Optimizely

Published: Oct. 20, 2023, 4 a.m.
Duration: 33 minutes

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#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely

Published: Oct. 18, 2023, 4 a.m.
Duration: 26 minutes 23 seconds

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#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience

Published: Oct. 16, 2023, 4 a.m.
Duration: 32 minutes 1 second

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#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha

Published: Oct. 13, 2023, 4 a.m.
Duration: 26 minutes 45 seconds

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#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast

Published: Oct. 11, 2023, 4 a.m.
Duration: 37 minutes 17 seconds

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#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation

Published: Oct. 9, 2023, 9:46 a.m.
Duration: 35 minutes 9 seconds

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#429: AI & the Workforce with Jon Darbyshire, SmartSuite

Published: Oct. 6, 2023, 4 a.m.
Duration: 31 minutes 53 seconds

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#428: Personalizing the Customer Journey with Trent Rossini, inQuba

Published: Oct. 4, 2023, 4 a.m.
Duration: 39 minutes 23 seconds

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#427: Creating engaged teams with Kelsey Bishop, Founder at Candor

Published: Oct. 2, 2023, 4 a.m.
Duration: 24 minutes 18 seconds

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#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast

Published: Sept. 29, 2023, 4 a.m.
Duration: 25 minutes 40 seconds

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#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience

Published: Sept. 27, 2023, 4 a.m.
Duration: 26 minutes 47 seconds

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#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB

Published: Sept. 25, 2023, 4 a.m.
Duration: 32 minutes 8 seconds

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#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems

Published: Sept. 22, 2023, 4 a.m.
Duration: 22 minutes 31 seconds

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#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute

Published: Sept. 20, 2023, 4 a.m.
Duration: 24 minutes 36 seconds

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#421: Agile Accessibility with Corb O'Connor, LevelAccess

Published: Sept. 18, 2023, 4 a.m.
Duration: 33 minutes 53 seconds

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#420: Excellent Experimentation with Dejean Brown, Optimizely

Published: Sept. 15, 2023, 4 a.m.
Duration: 28 minutes 39 seconds

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#419: Headless E-commerce and CX with Chris Bach, Netlify

Published: Sept. 13, 2023, 4 a.m.
Duration: 40 minutes 49 seconds

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#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise

Published: Sept. 11, 2023, 4 a.m.
Duration: 39 minutes 14 seconds

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#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company

Published: Sept. 8, 2023, 4 a.m.
Duration: 32 minutes 24 seconds

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#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink

Published: Sept. 6, 2023, 4 a.m.
Duration: 31 minutes 52 seconds

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#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX

Published: Sept. 4, 2023, 4 a.m.
Duration: 21 minutes 20 seconds

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#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly

Published: Sept. 1, 2023, 4 a.m.
Duration: 22 minutes 54 seconds

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#413: Using qualitative customer data well with Daniel Erickson, Viable

Published: Aug. 30, 2023, 4 a.m.
Duration: 25 minutes 16 seconds

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#412: Standing out in an eCommerce world, with Laura Ritchey, Radial

Published: Aug. 28, 2023, 4 a.m.
Duration: 30 minutes 59 seconds

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#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast

Published: Aug. 25, 2023, 4 a.m.
Duration: 35 minutes 24 seconds

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#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom

Published: Aug. 23, 2023, 4 a.m.
Duration: 31 minutes 50 seconds

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#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting

Published: Aug. 21, 2023, 4 a.m.
Duration: 33 minutes 50 seconds

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#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas

Published: Aug. 18, 2023, 4 a.m.
Duration: 30 minutes 36 seconds

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#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business

Published: Aug. 16, 2023, 4 a.m.
Duration: 21 minutes 31 seconds

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#406: State of the (recruiting) union with Sue Keith, Ceres Talent

Published: Aug. 14, 2023, 4 a.m.
Duration: 34 minutes 21 seconds

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#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall

Published: Aug. 11, 2023, 4 a.m.
Duration: 36 minutes 3 seconds

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#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift

Published: Aug. 9, 2023, 4 a.m.
Duration: 31 minutes 26 seconds

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#403: Building a culture of data with Aron Clymer, Data Clymer

Published: Aug. 7, 2023, 4 a.m.
Duration: 33 minutes 30 seconds

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#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance

Published: Aug. 4, 2023, 4 a.m.
Duration: 38 minutes 25 seconds

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#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group

Published: Aug. 2, 2023, 4 a.m.
Duration: 31 minutes 25 seconds

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#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion

Published: July 31, 2023, 4 a.m.
Duration: 33 minutes 51 seconds

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#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.

Published: July 28, 2023, 4 a.m.
Duration: 34 minutes 42 seconds

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#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas

Published: July 26, 2023, 4 a.m.
Duration: 39 minutes 51 seconds

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#397: Enterprise SEO with Adrien Menard, CEO of Botify.com

Published: July 24, 2023, 4 a.m.
Duration: 33 minutes 30 seconds

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#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy

Published: July 19, 2023, 4 a.m.
Duration: 42 minutes 51 seconds

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#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io

Published: July 17, 2023, 4 a.m.
Duration: 29 minutes 24 seconds

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#393: Agile supply chains, with Peter Pernot-Day, SHEIN

Published: July 14, 2023, 4 a.m.
Duration: 30 minutes 35 seconds

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#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ

Published: July 12, 2023, 4 a.m.
Duration: 24 minutes 32 seconds

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#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac

Published: July 10, 2023, 4 a.m.
Duration: 22 minutes 2 seconds

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#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys

Published: July 7, 2023, 4 a.m.
Duration: 24 minutes 54 seconds

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#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox

Published: July 5, 2023, 4 a.m.
Duration: 33 minutes 48 seconds

Listed in: Business

#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule

Published: July 3, 2023, 4 a.m.
Duration: 31 minutes 2 seconds

Listed in: Business

#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics

Published: June 30, 2023, 4 a.m.
Duration: 24 minutes 2 seconds

Listed in: Business

#386: Intrapreneurship and fostering innovation from within, with Shane Pahl

Published: June 28, 2023, 4 a.m.
Duration: 52 minutes 39 seconds

Listed in: Business

#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega

Published: June 23, 2023, 4 a.m.
Duration: 25 minutes 40 seconds

Listed in: Business

#383: Maximizing events data with JR Sherman, CEO of RainFocus

Published: June 21, 2023, 4 a.m.
Duration: 36 minutes 11 seconds

Listed in: Business

#382: Building Customer Enagement with April Mullen, Braze

Published: June 19, 2023, 4 a.m.
Duration: 23 minutes 24 seconds

Listed in: Business

#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59

Published: June 16, 2023, 4 a.m.
Duration: 35 minutes 43 seconds

Listed in: Business

#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist

Published: June 12, 2023, 4 a.m.
Duration: 37 minutes 43 seconds

Listed in: Business

#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group

Published: June 9, 2023, 4 a.m.
Duration: 17 minutes 50 seconds

Listed in: Business

#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective

Published: June 7, 2023, 4 a.m.
Duration: 34 minutes 17 seconds

Listed in: Business

#376: Improving Customer Education for Better CX with Jack Foster, Workramp

Published: June 5, 2023, 4 a.m.
Duration: 32 minutes 42 seconds

Listed in: Business

#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove

Published: June 2, 2023, 4 a.m.
Duration: 33 minutes 48 seconds

Listed in: Business

#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting

Published: May 31, 2023, 4 a.m.
Duration: 26 minutes 22 seconds

Listed in: Business

#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems

Published: May 29, 2023, 4 a.m.
Duration: 19 minutes 37 seconds

Listed in: Business

#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems

Published: May 26, 2023, 4 a.m.
Duration: 18 minutes 53 seconds

Listed in: Business

#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch

Published: May 24, 2023, 4 a.m.
Duration: 25 minutes 15 seconds

Listed in: Business

#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology

Published: May 22, 2023, 4 a.m.
Duration: 25 minutes 39 seconds

Listed in: Business

#369: Marketing Hiring Myths with Sue Keith, Ceres Talent

Published: May 19, 2023, 4 a.m.
Duration: 36 minutes 28 seconds

Listed in: Business

#368: What Exactly is Good CX? with Ginger Conlon, Genesys

Published: May 17, 2023, 4 a.m.
Duration: 23 minutes 25 seconds

Listed in: Business

#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy

Published: May 15, 2023, 11:20 a.m.
Duration: 24 minutes 26 seconds

Listed in: Business

#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com

Published: May 12, 2023, 4 a.m.
Duration: 40 minutes 45 seconds

Listed in: Business

#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA

Published: May 10, 2023, 4 a.m.
Duration: 28 minutes 4 seconds

Listed in: Business

#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird

Published: May 8, 2023, 4 a.m.
Duration: 31 minutes 47 seconds

Listed in: Business

#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath

Published: May 5, 2023, 4 a.m.
Duration: 25 minutes 46 seconds

Listed in: Business

#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia

Published: April 28, 2023, 4 a.m.
Duration: 33 minutes 14 seconds

Listed in: Business

#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey

Published: April 26, 2023, 4 a.m.
Duration: 28 minutes 41 seconds

Listed in: Business

#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango

Published: April 24, 2023, 4 a.m.
Duration: 25 minutes 24 seconds

Listed in: Business

#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio

Published: April 21, 2023, 4 a.m.
Duration: 31 minutes 18 seconds

Listed in: Business

#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX

Published: April 19, 2023, 4 a.m.
Duration: 37 minutes 20 seconds

Listed in: Business

#355: Maximizing your DXP Investments with Sue Rivero, RDA

Published: April 17, 2023, 4 a.m.
Duration: 28 minutes 57 seconds

Listed in: Business

#354: Agile marketing and the customer-centric team with Robin Ross, Costco

Published: April 14, 2023, 4 a.m.
Duration: 36 minutes 49 seconds

Listed in: Business

#353: Intrapreneurship with Greg Kihlstrom and Co-Host Adam Chen, CMO at The Amenity Collective

Published: April 12, 2023, 4 a.m.
Duration: 35 minutes 38 seconds

Listed in: Business

#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement

Published: April 10, 2023, 4 a.m.
Duration: 23 minutes 3 seconds

Listed in: Business

#351: Addressing Agile Skepticism, with Daria Bagina, Founder of Scrum Mastered

Published: April 7, 2023, 4 a.m.
Duration: 29 minutes 8 seconds

Listed in: Business

#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr

Published: April 5, 2023, 4 a.m.
Duration: 25 minutes 37 seconds

Listed in: Business

#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS

Published: April 3, 2023, 4 a.m.
Duration: 34 minutes 18 seconds

Listed in: Business

#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast

Published: March 31, 2023, 4 a.m.
Duration: 33 minutes 21 seconds

Listed in: Business

#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud

Published: March 27, 2023, 4 a.m.
Duration: 25 minutes 32 seconds

Listed in: Business

#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign

Published: March 24, 2023, 4 a.m.
Duration: 32 minutes 3 seconds

Listed in: Business

#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions

Published: March 22, 2023, 4 a.m.
Duration: 32 minutes 7 seconds

Listed in: Business

#343: Agile Consumer Insights with Corey Lipman, Jumpspark

Published: March 20, 2023, 4 a.m.
Duration: 23 minutes 56 seconds

Listed in: Business

#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM

Published: March 17, 2023, 4 a.m.
Duration: 32 minutes 56 seconds

Listed in: Business

#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz

Published: March 15, 2023, 4 a.m.
Duration: 22 minutes 59 seconds

Listed in: Business

#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito

Published: March 13, 2023, 4 a.m.
Duration: 21 minutes 18 seconds

Listed in: Business

#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze

Published: March 10, 2023, 5 a.m.
Duration: 30 minutes 11 seconds

Listed in: Business

#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce

Published: March 8, 2023, 5 a.m.
Duration: 38 minutes 42 seconds

Listed in: Business

#337: Mental wellness and the workplace with Josh Birk, Salesforce

Published: March 6, 2023, 5 a.m.
Duration: 33 minutes 54 seconds

Listed in: Business

#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience

Published: March 3, 2023, 5 a.m.
Duration: 32 minutes 57 seconds

Listed in: Business

#335: Retention marketing and CX with Adam Robinson of Retention.com

Published: March 1, 2023, 5 a.m.
Duration: 26 minutes 18 seconds

Listed in: Business

#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience

Published: Feb. 27, 2023, 5 a.m.
Duration: 32 minutes 12 seconds

Listed in: Business

#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing

Published: Feb. 24, 2023, 5 a.m.
Duration: 26 minutes 8 seconds

Listed in: Business

#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent

Published: Feb. 22, 2023, 5 a.m.
Duration: 37 minutes 45 seconds

Listed in: Business

#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath

Published: Feb. 20, 2023, 5 a.m.
Duration: 20 minutes 37 seconds

Listed in: Business

#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA

Published: Feb. 15, 2023, 5 a.m.
Duration: 25 minutes 21 seconds

Listed in: Business

#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development

Published: Feb. 10, 2023, 5 a.m.
Duration: 26 minutes 59 seconds

Listed in: Business

#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll

Published: Feb. 8, 2023, 10:44 a.m.
Duration: 30 minutes 52 seconds

Listed in: Business

#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions

Published: Feb. 6, 2023, 5 a.m.
Duration: 22 minutes 52 seconds

Listed in: Business

#323: Automation in the workplace with Shawn Herring, CMO, airSlate

Published: Feb. 1, 2023, 5 a.m.
Duration: 35 minutes 30 seconds

Listed in: Business

#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics

Published: Jan. 30, 2023, 5 a.m.
Duration: 38 minutes 26 seconds

Listed in: Business

#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside

Published: Jan. 27, 2023, 5 a.m.
Duration: 39 minutes 12 seconds

Listed in: Business

#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday

Published: Jan. 25, 2023, 5 a.m.
Duration: 34 minutes 20 seconds

Listed in: Business

#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA

Published: Jan. 23, 2023, 5 a.m.
Duration: 22 minutes 37 seconds

Listed in: Business

#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon

Published: Jan. 20, 2023, 5 a.m.
Duration: 25 minutes 24 seconds

Listed in: Business

#317: Creating tomorrows digital customer experience with Adeline Ashley from Sitecore

Published: Jan. 18, 2023, 5 a.m.
Duration: 19 minutes 35 seconds

Listed in: Business

#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT

Published: Jan. 16, 2023, 5 a.m.
Duration: 25 minutes 18 seconds

Listed in: Business

#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase

Published: Jan. 11, 2023, 5 a.m.
Duration: 24 minutes 1 second

Listed in: Business

#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce

Published: Jan. 9, 2023, 5 a.m.
Duration: 32 minutes 10 seconds

Listed in: Business

#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce

Published: Jan. 4, 2023, 5 a.m.
Duration: 24 minutes 51 seconds

Listed in: Business

#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media

Published: Jan. 3, 2023, 4 a.m.
Duration: 24 minutes 49 seconds

Listed in: Business

#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI

Published: Dec. 30, 2022, 4 a.m.
Duration: 25 minutes 1 second

Listed in: Business

#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf

Published: Dec. 27, 2022, 7 a.m.
Duration: 27 minutes 16 seconds

Listed in: Business

#304: Employee wellbeing and expectations with Julius Geis, MUA

Published: Dec. 27, 2022, 5 a.m.
Duration: 24 minutes 27 seconds

Listed in: Business

#307: Direct Mail in a Digital Age with Dave Fink, Postie

Published: Dec. 23, 2022, 4 a.m.
Duration: 34 minutes 55 seconds

Listed in: Business

#306: Defining Success with Sheevaun Moran, Energetic Solutions

Published: Dec. 20, 2022, 12:29 p.m.
Duration: 31 minutes 10 seconds

Listed in: Business

#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal

Published: Dec. 16, 2022, 11:42 a.m.
Duration: 30 minutes 25 seconds

Listed in: Business

#303: Scaling startups with Paul Ruppert, Global Point View

Published: Dec. 9, 2022, 5 a.m.
Duration: 34 minutes 23 seconds

Listed in: Business

#302: Authentic personal brands with Jen Dalton, BrandMirror

Published: Dec. 6, 2022, 5 a.m.
Duration: 30 minutes 14 seconds

Listed in: Business

#301: Composable Customer Data Platforms with Florian Delval, ActionIQ

Published: Dec. 2, 2022, 5 a.m.
Duration: 29 minutes 45 seconds

Listed in: Business

#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless

Published: Nov. 29, 2022, 5 a.m.
Duration: 19 minutes 59 seconds

Listed in: Business

#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data

Published: Nov. 22, 2022, 5 a.m.
Duration: 27 minutes 29 seconds

Listed in: Business

#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals

Published: Nov. 18, 2022, 4 a.m.
Duration: 35 minutes 43 seconds

Listed in: Business

#296: Customer Success for Brand Success with Scott Salkin of Gainsight

Published: Nov. 15, 2022, 5 a.m.
Duration: 32 minutes 46 seconds

Listed in: Business

#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive

Published: Nov. 11, 2022, 5 a.m.
Duration: 40 minutes 17 seconds

Listed in: Business

#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage

Published: Nov. 8, 2022, 5 a.m.
Duration: 25 minutes 53 seconds

Listed in: Business

#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr

Published: Nov. 1, 2022, 4 a.m.
Duration: 23 minutes 40 seconds

Listed in: Business

#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants

Published: Oct. 28, 2022, 4 a.m.
Duration: 31 minutes 27 seconds

Listed in: Business

#290: Effective Brand Marketplaces with Adrien Nussenbaum, Mirakl

Published: Oct. 25, 2022, 4 a.m.
Duration: 22 minutes 29 seconds

Listed in: Business

#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent

Published: Oct. 21, 2022, 4 a.m.
Duration: 23 minutes 50 seconds

Listed in: Business

#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group

Published: Oct. 18, 2022, 4 a.m.
Duration: 30 minutes 38 seconds

Listed in: Business

#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium

Published: Oct. 14, 2022, 4 a.m.
Duration: 33 minutes 46 seconds

Listed in: Business

#286: Real customer engagement with tangible results, with Mark Smith, CSG

Published: Oct. 11, 2022, 4 a.m.
Duration: 37 minutes 4 seconds

Listed in: Business

#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely

Published: Oct. 7, 2022, 4 a.m.
Duration: 23 minutes 38 seconds

Listed in: Business

#284: Using data to increase customer engagement, with James Manderson, Braze

Published: Oct. 4, 2022, 4 a.m.
Duration: 25 minutes 57 seconds

Listed in: Business

#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega

Published: Sept. 30, 2022, 4 a.m.
Duration: 26 minutes 19 seconds

Listed in: Business

#282: Transforming industries while benefiting customers with Demetrius Gray, Captain

Published: Sept. 27, 2022, 4 a.m.
Duration: 25 minutes 28 seconds

Listed in: Business

#281: Improving the Retail Employee Experience with Melissa Wong, Zipline

Published: Sept. 23, 2022, 4 a.m.
Duration: 23 minutes 7 seconds

Listed in: Business

#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights

Published: Sept. 20, 2022, 4 a.m.
Duration: 30 minutes 29 seconds

Listed in: Business

#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion

Published: Sept. 16, 2022, 4 a.m.
Duration: 33 minutes 27 seconds

Listed in: Business

#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital

Published: Sept. 13, 2022, 4 a.m.
Duration: 22 minutes 49 seconds

Listed in: Business

#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought

Published: Sept. 6, 2022, 4 a.m.
Duration: 25 minutes 30 seconds

Listed in: Business

#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick

Published: Sept. 2, 2022, 4 a.m.
Duration: 22 minutes 45 seconds

Listed in: Business

#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems

Published: Aug. 30, 2022, 4 a.m.
Duration: 27 minutes

Listed in: Business

#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems

Published: Aug. 26, 2022, 4 a.m.
Duration: 32 minutes 31 seconds

Listed in: Business

#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia

Published: Aug. 23, 2022, 10:53 a.m.
Duration: 17 minutes 47 seconds

Listed in: Business

#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia

Published: Aug. 19, 2022, 4 a.m.
Duration: 23 minutes 22 seconds

Listed in: Business

#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software

Published: Aug. 16, 2022, 4 a.m.
Duration: 30 minutes 7 seconds

Listed in: Business

#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity

Published: Aug. 12, 2022, 4 a.m.
Duration: 31 minutes 57 seconds

Listed in: Business

#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP

Published: Aug. 9, 2022, 4 a.m.
Duration: 26 minutes

Listed in: Business

#267: Success with influencer marketing, with Magda Houalla, Aspire

Published: Aug. 5, 2022, 4:10 a.m.
Duration: 23 minutes 1 second

Listed in: Business

#266: The Business Value of Partner Programs with Bernie Kassar, Xactly

Published: Aug. 2, 2022, 4 a.m.
Duration: 21 minutes 48 seconds

Listed in: Business

#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo

Published: July 29, 2022, 4 a.m.
Duration: 21 minutes 28 seconds

Listed in: Business

#264: The Power of Customer Communities with Jake Randall of Common Room

Published: July 26, 2022, 4 a.m.
Duration: 30 minutes 54 seconds

Listed in: Business

#263: Conversational AI with Bob Summers, Goodcall

Published: July 22, 2022, 4 a.m.
Duration: 26 minutes 16 seconds

Listed in: Business

#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io

Published: July 19, 2022, 4 a.m.
Duration: 35 minutes 46 seconds

Listed in: Business

#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates

Published: July 15, 2022, 4 a.m.
Duration: 27 minutes 20 seconds

Listed in: Business

#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy

Published: July 12, 2022, 4 a.m.
Duration: 26 minutes 41 seconds

Listed in: Business

#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick

Published: July 8, 2022, 4 a.m.
Duration: 22 minutes 19 seconds

Listed in: Business

#258: Healthy Organizational Cultures with Gary David, Bentley University

Published: July 5, 2022, 4 a.m.
Duration: 30 minutes 48 seconds

Listed in: Business

#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana

Published: July 1, 2022, 4 a.m.
Duration: 19 minutes 14 seconds

Listed in: Business

#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7

Published: June 28, 2022, 4 a.m.
Duration: 21 minutes 59 seconds

Listed in: Business

#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade

Published: June 24, 2022, 5 a.m.
Duration: 32 minutes 29 seconds

Listed in: Business

#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz

Published: June 21, 2022, 4 a.m.
Duration: 34 minutes

Listed in: Business

#253: The Future of Nonprofits with Sindy Yeh and Steve Blair

Published: June 17, 2022, 4 a.m.
Duration: 40 minutes 36 seconds

Listed in: Business

#252: Automation in the workforce with Aaron Kwittken, PRophet

Published: June 14, 2022, 4 a.m.
Duration: 30 minutes 54 seconds

Listed in: Business

#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia

Published: June 10, 2022, 4 a.m.
Duration: 18 minutes 4 seconds

Listed in: Business

#250: The Future of ESG with Chuck Amman, Semtech

Published: June 7, 2022, 4 a.m.
Duration: 19 minutes 57 seconds

Listed in: Business

#249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing

Published: June 3, 2022, 5 a.m.
Duration: 31 minutes 2 seconds

Listed in: Business

#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader

Published: May 31, 2022, 5 a.m.
Duration: 37 minutes 18 seconds

Listed in: Business

#247: Advertisers and Data Privacy with Cameron Horton, Attribution

Published: May 27, 2022, 4 a.m.
Duration: 22 minutes 36 seconds

Listed in: Business

#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems

Published: May 24, 2022, 4 a.m.
Duration: 22 minutes 41 seconds

Listed in: Business

#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp

Published: May 20, 2022, 4 a.m.
Duration: 25 minutes 34 seconds

Listed in: Business

#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur

Published: May 17, 2022, 5 a.m.
Duration: 30 minutes 2 seconds

Listed in: Business

#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala

Published: May 13, 2022, 4 a.m.
Duration: 26 minutes 56 seconds

Listed in: Business

#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf

Published: May 10, 2022, 5 a.m.
Duration: 31 minutes 2 seconds

Listed in: Business

#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting

Published: May 6, 2022, 4 a.m.
Duration: 33 minutes 33 seconds

Listed in: Business

#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast

Published: May 3, 2022, 4 a.m.
Duration: 31 minutes 8 seconds

Listed in: Business

#239: Career Agility with Erik Cabral, On Air Brands

Published: April 29, 2022, 5 a.m.
Duration: 26 minutes 28 seconds

Listed in: Business

#238: Success with Google Ads with Sean Marshall, Attribution

Published: April 26, 2022, 4 a.m.
Duration: 30 minutes 55 seconds

Listed in: Business

#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems

Published: April 22, 2022, 4 a.m.
Duration: 31 minutes 44 seconds

Listed in: Business

#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial

Published: April 19, 2022, 4 a.m.
Duration: 26 minutes 31 seconds

Listed in: Business

#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk

Published: April 15, 2022, 5:02 a.m.
Duration: 30 minutes 13 seconds

Listed in: Business

#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development

Published: April 12, 2022, 5 a.m.
Duration: 41 minutes 45 seconds

Listed in: Business

#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice

Published: April 8, 2022, 4 a.m.
Duration: 26 minutes 28 seconds

Listed in: Business

#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean

Published: April 5, 2022, 4:02 a.m.
Duration: 30 minutes 30 seconds

Listed in: Business

#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo

Published: April 1, 2022, 4 a.m.
Duration: 39 minutes 46 seconds

Listed in: Business

#230: Experience Level Agreements with Weston Morris, Unisys

Published: March 29, 2022, 5:12 a.m.
Duration: 32 minutes 2 seconds

Listed in: Business

#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com

Published: March 25, 2022, 4 a.m.
Duration: 23 minutes 53 seconds

Listed in: Business

#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network

Published: March 22, 2022, 5 a.m.
Duration: 31 minutes 59 seconds

Listed in: Business

#227: Telling the Story of Innovation, with Jon Ebert, John Deere

Published: March 18, 2022, 5 a.m.
Duration: 26 minutes 30 seconds

Listed in: Business

#226: Winning over CX skeptics, with Sami Nuwar, Medallia

Published: March 15, 2022, 5 a.m.
Duration: 30 minutes 28 seconds

Listed in: Business

#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within

Published: March 11, 2022, 5:15 a.m.
Duration: 25 minutes 23 seconds

Listed in: Business

#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants

Published: March 8, 2022, 5 a.m.
Duration: 29 minutes 32 seconds

Listed in: Business

#223: People, Processes, Technology, & CX with Steven Petruk, CGS

Published: March 4, 2022, 5 a.m.
Duration: 28 minutes 10 seconds

Listed in: Business

#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution

Published: March 1, 2022, 5:25 a.m.
Duration: 20 minutes 11 seconds

Listed in: Business

#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services

Published: Feb. 25, 2022, 5 a.m.
Duration: 36 minutes 11 seconds

Listed in: Business

#220: High Performance Teams, with John Estafanous, RallyBright

Published: Feb. 22, 2022, 5 a.m.
Duration: 29 minutes 10 seconds

Listed in: Business

#219: Lean CX with Robert Dew, CapFeather Global

Published: Feb. 18, 2022, 5 a.m.
Duration: 36 minutes 23 seconds

Listed in: Business

#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys

Published: Feb. 15, 2022, 5 a.m.
Duration: 34 minutes

Listed in: Business

#217: Continuous Growth and Career Success with Gina Tokar, Panasonic

Published: Feb. 11, 2022, 5 a.m.
Duration: 37 minutes 8 seconds

Listed in: Business

#216: Operationalizing Great Patient Experience with Lorie Dolo

Published: Feb. 8, 2022, 5 a.m.
Duration: 31 minutes 2 seconds

Listed in: Business

#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing

Published: Feb. 4, 2022, 5 a.m.
Duration: 24 minutes 30 seconds

Listed in: Business

#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe

Published: Feb. 1, 2022, 5 a.m.
Duration: 26 minutes 48 seconds

Listed in: Business

#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital

Published: Jan. 28, 2022, 5 a.m.
Duration: 25 minutes 15 seconds

Listed in: Business

#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint

Published: Jan. 25, 2022, 5 a.m.
Duration: 30 minutes 59 seconds

Listed in: Business

#211 Demonstrating Marketing ROI with David Hiltner, Attribution

Published: Jan. 21, 2022, 5 a.m.
Duration: 35 minutes 59 seconds

Listed in: Business

#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology

Published: Jan. 18, 2022, 5 a.m.
Duration: 34 minutes 2 seconds

Listed in: Business

#209: Data and the Citizen Experience with Jerry Power, I3 Systems

Published: Jan. 14, 2022, 5 a.m.
Duration: 34 minutes 47 seconds

Listed in: Business

#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce

Published: Jan. 11, 2022, 5 a.m.
Duration: 23 minutes 55 seconds

Listed in: Business

#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies

Published: Jan. 7, 2022, 5 a.m.
Duration: 25 minutes 13 seconds

Listed in: Business

#206: Customer Journey Management as Change Management with Erin Zentz, AARP

Published: Jan. 4, 2022, 5 a.m.
Duration: 38 minutes 6 seconds

Listed in: Business

#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution

Published: Dec. 31, 2021, 5 a.m.
Duration: 20 minutes 23 seconds

Listed in: Business

#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems

Published: Dec. 28, 2021, 5 a.m.
Duration: 33 minutes 5 seconds

Listed in: Business

#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems

Published: Dec. 24, 2021, 5 a.m.
Duration: 24 minutes 1 second

Listed in: Business

#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems

Published: Dec. 21, 2021, 5 a.m.
Duration: 20 minutes 53 seconds

Listed in: Business

#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic

Published: Dec. 17, 2021, 5 a.m.
Duration: 35 minutes 22 seconds

Listed in: Business

#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath

Published: Dec. 14, 2021, 5 a.m.
Duration: 33 minutes 13 seconds

Listed in: Business

#199: Agile Sales & Marketing with Anthony Coppedge, IBM

Published: Dec. 10, 2021, 5 a.m.
Duration: 37 minutes 5 seconds

Listed in: Business

#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely

Published: Dec. 7, 2021, 5 a.m.
Duration: 34 minutes 35 seconds

Listed in: Business

#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson

Published: Dec. 3, 2021, 5 a.m.
Duration: 24 minutes 36 seconds

Listed in: Business

#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution

Published: Nov. 30, 2021, 5 a.m.
Duration: 36 minutes 53 seconds

Listed in: Business

#195: Search, Content Discovery & CX with Jason McClelland, Algolia

Published: Nov. 26, 2021, 5 a.m.
Duration: 30 minutes 37 seconds

Listed in: Business

#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health

Published: Nov. 23, 2021, 5 a.m.
Duration: 23 minutes 53 seconds

Listed in: Business

#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love

Published: Nov. 19, 2021, 5 a.m.
Duration: 35 minutes 39 seconds

Listed in: Business

#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte

Published: Nov. 12, 2021, 5 a.m.
Duration: 30 minutes 13 seconds

Listed in: Business

#190: The Retail Customer Experience with Erica James, Medallia

Published: Nov. 9, 2021, 5 a.m.
Duration: 36 minutes 24 seconds

Listed in: Business

#189: The Value of Embracing Setbacks with Mike Cirorrocco

Published: Nov. 5, 2021, 4 a.m.
Duration: 24 minutes 41 seconds

Listed in: Business

#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau

Published: Nov. 2, 2021, 4 a.m.
Duration: 31 minutes 13 seconds

Listed in: Business

#187: Lean AI & Marketing with Lomit Patel, Together Labs

Published: Oct. 29, 2021, 4 a.m.
Duration: 36 minutes 30 seconds

Listed in: Business

#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue

Published: Oct. 26, 2021, 4 a.m.
Duration: 32 minutes 53 seconds

Listed in: Business

#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews

Published: Oct. 22, 2021, 4 a.m.
Duration: 21 minutes 31 seconds

Listed in: Business

#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency

Published: Oct. 19, 2021, 4 a.m.
Duration: 29 minutes 47 seconds

Listed in: Business

#183: Leading by example: the role of leaders in the return to the office

Published: Oct. 15, 2021, 11:47 a.m.
Duration: 37 minutes 12 seconds

Listed in: Business

#182: Agile Customer Service with Daniel Rodriguez, Simplr

Published: Oct. 12, 2021, 4 a.m.
Duration: 34 minutes 48 seconds

Listed in: Business

#181: What we've learned (so far) from the pandemic

Published: Oct. 8, 2021, 4 a.m.
Duration: 1 hour 8 minutes 22 seconds

Listed in: Business

#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor

Published: Oct. 5, 2021, 4 a.m.
Duration: 37 minutes 46 seconds

Listed in: Business

#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton

Published: Oct. 1, 2021, 3:14 p.m.
Duration: 35 minutes 47 seconds

Listed in: Business

178: Leadership and the Patient Experience with Tracy Courtney, UPMC

Published: Sept. 28, 2021, 4 a.m.
Duration: 24 minutes 31 seconds

Listed in: Business

#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta

Published: Sept. 24, 2021, 4 a.m.
Duration: 25 minutes 30 seconds

Listed in: Business

#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center

Published: Sept. 21, 2021, 4 a.m.
Duration: 24 minutes 49 seconds

Listed in: Business

#175: Remote Employee Onboarding with Dave Secunda, Workbright

Published: Sept. 17, 2021, 4 a.m.
Duration: 30 minutes 55 seconds

Listed in: Business

#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia

Published: Sept. 14, 2021, 4 a.m.
Duration: 26 minutes 42 seconds

Listed in: Business

#173: The changing role of HR with Annissa Deshpande, Loglab

Published: Sept. 10, 2021, 4 a.m.
Duration: 26 minutes 17 seconds

Listed in: Business

#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech

Published: Sept. 7, 2021, 4 a.m.
Duration: 30 minutes 58 seconds

Listed in: Business

#171: Meaningful Collaboration in the Workplace with Michael Barata

Published: Sept. 3, 2021, 4 a.m.
Duration: 32 minutes 4 seconds

Listed in: Business

#170: Positive Career Changes with Jeremy Cline

Published: Aug. 31, 2021, 4 a.m.
Duration: 34 minutes 55 seconds

Listed in: Business

#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration

Published: Aug. 27, 2021, 4 a.m.
Duration: 25 minutes 19 seconds

Listed in: Business

#168: Regenerative Businesses with Carol Sanford

Published: Aug. 24, 2021, 4 a.m.
Duration: 33 minutes 16 seconds

Listed in: Business

#167: Return to Work, Part 4: Different Approaches to the Return to the Office

Published: Aug. 20, 2021, 4 a.m.
Duration: 38 minutes 13 seconds

Listed in: Business

#166: Agile M&A with Chris Von Bogdandy, Slalom

Published: Aug. 17, 2021, 4 a.m.
Duration: 29 minutes 50 seconds

Listed in: Business

#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?

Published: Aug. 13, 2021, 4 a.m.
Duration: 33 minutes 35 seconds

Listed in: Business

#164: Stories and the Customer Experience with Gabrielle Dolan

Published: Aug. 10, 2021, 4 a.m.
Duration: 31 minutes 31 seconds

Listed in: Business

#163: Return to Work, Part 2: Doing "Return to the Office" Well

Published: Aug. 6, 2021, 4 a.m.
Duration: 57 minutes 37 seconds

Listed in: Business

#162: Prioritizing Success with Marlo Higgins

Published: Aug. 3, 2021, 4 a.m.
Duration: 23 minutes 23 seconds

Listed in: Business

#161: Return to Work, Part 1: Succeeding with a Hybrid Workforce

Published: July 30, 2021, 4 a.m.
Duration: 26 minutes 51 seconds

Listed in: Business

#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE

Published: July 27, 2021, 4 a.m.
Duration: 30 minutes 56 seconds

Listed in: Business

#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency

Published: July 23, 2021, 4 a.m.
Duration: 34 minutes 31 seconds

Listed in: Business

#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems

Published: July 20, 2021, 4 a.m.
Duration: 26 minutes 51 seconds

Listed in: Business

#157: Agile Decision Making with Diane Magers, Experience Catalysts

Published: July 16, 2021, 4 a.m.
Duration: 30 minutes 36 seconds

Listed in: Business

#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems

Published: July 13, 2021, 4 a.m.
Duration: 22 minutes 23 seconds

Listed in: Business

#155: Leadership and Living Systems with Mark Morey

Published: July 9, 2021, 4 a.m.
Duration: 37 minutes 50 seconds

Listed in: Business

#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems

Published: July 6, 2021, 4 a.m.
Duration: 22 minutes 8 seconds

Listed in: Business

#153: Attracting & Retaining Employees in a Hybrid Work Environment

Published: July 2, 2021, 4 a.m.
Duration: 27 minutes 32 seconds

Listed in: Business

#152: Agile Customer Experience with Steve Pappas

Published: June 29, 2021, 4 a.m.
Duration: 33 minutes 53 seconds

Listed in: Business

#151: Office planning for the future of work with David Cornbrooks, Savills North America

Published: June 11, 2021, 4 a.m.
Duration: 32 minutes 23 seconds

Listed in: Business

#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology

Published: June 10, 2021, 4 a.m.
Duration: 32 minutes 46 seconds

Listed in: Business

#149: Retaining our humanity in a remote work world with John Friedman

Published: June 8, 2021, 4 a.m.
Duration: 32 minutes 48 seconds

Listed in: Business

#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group

Published: June 4, 2021, 4 a.m.
Duration: 23 minutes 48 seconds

Listed in: Business

#147: Creating Repeat Customers with Shep Hyken

Published: June 3, 2021, 4 a.m.
Duration: 34 minutes 13 seconds

Listed in: Business

#146: Building a Customer-Centric Organization with Ilenia Vidili

Published: June 1, 2021, 4 a.m.
Duration: 32 minutes 34 seconds

Listed in: Business

#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development

Published: May 28, 2021, 4 a.m.
Duration: 24 minutes 33 seconds

Listed in: Business

#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick

Published: May 27, 2021, 4 a.m.
Duration: 24 minutes 30 seconds

Listed in: Business

#143: Startups and Company Culture with Nico Simko, Clair

Published: May 25, 2021, 4 a.m.
Duration: 27 minutes 8 seconds

Listed in: Business

#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025

Published: May 21, 2021, 10:27 a.m.
Duration: 40 minutes 57 seconds

Listed in: Business

#141: Let's talk about Agile Marketing with Steve Moubray

Published: May 20, 2021, 4 a.m.
Duration: 40 minutes 44 seconds

Listed in: Business

#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket

Published: May 18, 2021, 4 a.m.
Duration: 33 minutes 44 seconds

Listed in: Business

#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao

Published: May 14, 2021, 4 a.m.
Duration: 32 minutes 20 seconds

Listed in: Business

#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios

Published: May 13, 2021, 4 a.m.
Duration: 32 minutes 54 seconds

Listed in: Business

Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting

Published: May 11, 2021, 4 a.m.
Duration: 22 minutes 5 seconds

Listed in: Business

#136: Return on Creativity: Agile Career Growth with Laura Briggs

Published: May 7, 2021, 4 a.m.
Duration: 23 minutes 40 seconds

Listed in: Business

Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator

Published: May 6, 2021, 4 a.m.
Duration: 33 minutes 20 seconds

Listed in: Business

Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview

Published: May 4, 2021, 4 a.m.
Duration: 30 minutes 12 seconds

Listed in: Business

Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters

Published: April 30, 2021, 4 a.m.
Duration: 32 minutes 38 seconds

Listed in: Business

#132: Staying Agile with SEO with John Vuong, Local SEO Search

Published: April 29, 2021, 4 a.m.
Duration: 26 minutes 41 seconds

Listed in: Business

Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group

Published: April 27, 2021, 4 a.m.
Duration: 23 minutes 46 seconds

Listed in: Business

#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North

Published: April 20, 2021, 4 a.m.
Duration: 32 minutes 7 seconds

Listed in: Business

#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North

Published: April 13, 2021, 4 a.m.
Duration: 27 minutes 18 seconds

Listed in: Business

#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North

Published: April 6, 2021, 4 a.m.
Duration: 38 minutes 13 seconds

Listed in: Business

Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe

Published: March 30, 2021, 4 a.m.
Duration: 37 minutes 26 seconds

Listed in: Business

Episode 126: Agility and the Gig Approach with Edie Goldberg

Published: March 23, 2021, 4 a.m.
Duration: 32 minutes 16 seconds

Listed in: Business

Episode 125: The Value of Chutzpah with Mason Harris

Published: March 16, 2021, 4 a.m.
Duration: 33 minutes 30 seconds

Listed in: Business

Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia

Published: March 9, 2021, 5 a.m.
Duration: 20 minutes 51 seconds

Listed in: Business

Episode 123: Being intentional about your goals with Mark Victor Hansen

Published: March 2, 2021, 5 a.m.
Duration: 35 minutes 20 seconds

Listed in: Business

#122: The Unseen Power of Invention with John Carter, TCGen

Published: Feb. 23, 2021, 5 a.m.
Duration: 31 minutes 32 seconds

Listed in: Business

Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions

Published: Feb. 16, 2021, 5 a.m.
Duration: 24 minutes 39 seconds

Listed in: Business

#120: Iterating and Optimizing from Experiences with Jerry Abiog

Published: Feb. 9, 2021, 5 a.m.
Duration: 25 minutes 16 seconds

Listed in: Business

Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing

Published: Feb. 2, 2021, 5 a.m.
Duration: 25 minutes 15 seconds

Listed in: Business

#118 Brand and the Center of Experience

Published: Dec. 31, 2020, 5 a.m.
Duration: 12 minutes 55 seconds

Listed in: Business

#117 Bold Leadership in Times of Change

Published: Dec. 29, 2020, 5 a.m.
Duration: 36 minutes 4 seconds

Listed in: Business

#116 Silos and experience

Published: Dec. 24, 2020, 5 a.m.
Duration: 10 minutes 2 seconds

Listed in: Business

#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems

Published: Dec. 22, 2020, 5 a.m.
Duration: 27 minutes 30 seconds

Listed in: Business

#114 Calculating the Value of CX

Published: Dec. 17, 2020, 5 a.m.
Duration: 9 minutes 57 seconds

Listed in: Business

#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems

Published: Dec. 15, 2020, 5 a.m.
Duration: 19 minutes 51 seconds

Listed in: Business

#112 Creating a Center of Experience

Published: Dec. 10, 2020, 5 a.m.
Duration: 11 minutes 48 seconds

Listed in: Business

#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems

Published: Dec. 8, 2020, 5 a.m.
Duration: 25 minutes 9 seconds

Listed in: Business

#110 Employees and Intrinsic Motivation

Published: Dec. 3, 2020, 5 a.m.
Duration: 11 minutes 46 seconds

Listed in: Business

#109 Marketing Agencies and Agility w/ Tim Weinheimer, Hahn Public

Published: Dec. 1, 2020, 5 a.m.
Duration: 25 minutes 42 seconds

Listed in: Business

#108 How to Be More Agile

Published: Nov. 26, 2020, 5 a.m.
Duration: 9 minutes

Listed in: Business

#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware

Published: Nov. 24, 2020, 5 a.m.
Duration: 28 minutes 49 seconds

Listed in: Business

#106 Personalization, Orchestration and CX

Published: Nov. 19, 2020, 5 a.m.
Duration: 10 minutes 9 seconds

Listed in: Business

#105 Social Innovation and Business w/ Paul Spiers, The New P&L

Published: Nov. 17, 2020, 5 a.m.
Duration: 30 minutes 46 seconds

Listed in: Business

#104 Understanding the Voice of the Customer

Published: Nov. 12, 2020, 5 a.m.
Duration: 10 minutes 8 seconds

Listed in: Business

#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective

Published: Nov. 10, 2020, 5 a.m.
Duration: 21 minutes 34 seconds

Listed in: Business

#102 The Experience Maturity Model

Published: Nov. 5, 2020, 5 a.m.
Duration: 26 minutes 37 seconds

Listed in: Business

#101 Building a Sustainable, Agile Workforce with Roberta Matuson

Published: Nov. 3, 2020, 5 a.m.
Duration: 25 minutes 7 seconds

Listed in: Business

#100 Data Science & AI with CX and EX

Published: Oct. 29, 2020, 4 a.m.
Duration: 11 minutes 48 seconds

Listed in: Business

#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems

Published: Oct. 27, 2020, 4 a.m.
Duration: 42 minutes 36 seconds

Listed in: Business

#98 What is Brand Experience?

Published: Oct. 22, 2020, 4 a.m.
Duration: 12 minutes 31 seconds

Listed in: Business

#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems

Published: Oct. 20, 2020, 4 a.m.
Duration: 19 minutes 23 seconds

Listed in: Business

#96 Preparing Your Organization for CX Optimization

Published: Oct. 15, 2020, 4 a.m.
Duration: 10 minutes 17 seconds

Listed in: Business

#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems

Published: Oct. 13, 2020, 4 a.m.
Duration: 22 minutes 32 seconds

Listed in: Business

#94 The Intersection of CX and EX

Published: Oct. 8, 2020, 4 a.m.
Duration: 9 minutes 2 seconds

Listed in: Business

#93 Agility in the Relationship with Ourselves with Laura DiBenedetto

Published: Oct. 6, 2020, 4 a.m.
Duration: 41 minutes 16 seconds

Listed in: Business

#92 The Center of Experience and the Power of Combining CX and EX

Published: Oct. 1, 2020, 4 a.m.
Duration: 18 minutes 10 seconds

Listed in: Business

#91 Keeping Government Agile with Dave Witkin at Packages Agile

Published: Sept. 29, 2020, 4 a.m.
Duration: 33 minutes 20 seconds

Listed in: Business

#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks

Published: Sept. 22, 2020, 4 a.m.
Duration: 35 minutes 17 seconds

Listed in: Business

#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum

Published: Sept. 15, 2020, 4 a.m.
Duration: 33 minutes 30 seconds

Listed in: Business

#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree

Published: Sept. 1, 2020, 4 a.m.
Duration: 30 minutes 44 seconds

Listed in: Business

#86 Business Agility and Understanding Your Customers with Dr. Michael Griewe, OrthoLive

Published: Aug. 25, 2020, 4 a.m.
Duration: 20 minutes 47 seconds

Listed in: Business

#85 Agility in Teams with Duena Blomstrom

Published: Aug. 18, 2020, 4 a.m.
Duration: 34 minutes 46 seconds

Listed in: Business

#84 Mental Agility with Kirk Westwood, Author of The Very Best Bad Idea

Published: Aug. 11, 2020, 4 a.m.
Duration: 36 minutes 31 seconds

Listed in: Business

#83 How to be an Agile Business with David Wachs, Handwrytten

Published: Aug. 4, 2020, 4 p.m.
Duration: 34 minutes 10 seconds

Listed in: Business

#82 The Freelance Economy: The importance of benefits for freelancers and contractors

Published: July 28, 2020, 4 a.m.
Duration: 32 minutes 3 seconds

Listed in: Business

#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig

Published: July 21, 2020, 4 a.m.
Duration: 21 minutes 17 seconds

Listed in: Business

#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing

Published: July 14, 2020, 4 a.m.
Duration: 23 minutes 53 seconds

Listed in: Business

#79 Acceleration Powered by Data, Part 3

Published: July 7, 2020, 4 a.m.
Duration: 33 minutes 24 seconds

Listed in: Business

#78 Acceleration Powered by Data, Part 2

Published: June 30, 2020, 4 a.m.
Duration: 20 minutes 38 seconds

Listed in: Business

#77 Acceleration Powered by Data, Part 1

Published: June 23, 2020, 4 a.m.
Duration: 25 minutes 57 seconds

Listed in: Business

#76 Next Best Action

Published: June 16, 2020, 4 a.m.
Duration: 1 hour 2 minutes 14 seconds

Listed in: Business

#75 Focusing on Customer Experience with Augie Ray, Gartner

Published: June 9, 2020, 4 a.m.
Duration: 36 minutes 12 seconds

Listed in: Business

#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA

Published: June 2, 2020, 4 a.m.
Duration: 31 minutes 38 seconds

Listed in: Business

#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku

Published: May 26, 2020, 4 a.m.
Duration: 32 minutes 30 seconds

Listed in: Business

#72 Agile, CX, and Marketing with Aileen Cahil

Published: May 19, 2020, 4 a.m.
Duration: 31 minutes 8 seconds

Listed in: Business

#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce

Published: May 12, 2020, 4 a.m.
Duration: 31 minutes 18 seconds

Listed in: Business

#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center

Published: May 5, 2020, 4 a.m.
Duration: 23 minutes 24 seconds

Listed in: Business

#69 Corporate Social Responsibility and Employee Experience

Published: April 28, 2020, 4 a.m.
Duration: 32 minutes 42 seconds

Listed in: Business

#68 Doing Employee Experience Well Throughout the Journey

Published: April 21, 2020, 4 a.m.
Duration: 40 minutes 42 seconds

Listed in: Business

#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware

Published: April 14, 2020, 4 a.m.
Duration: 37 minutes 42 seconds

Listed in: Business

#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware

Published: April 7, 2020, 4 a.m.
Duration: 31 minutes 29 seconds

Listed in: Business

#65 Content and the Customer Experience, Part 3

Published: March 31, 2020, 4 a.m.
Duration: 19 minutes 8 seconds

Listed in: Business

#64 Content and the Customer Experience, Part 2

Published: March 24, 2020, 4 a.m.
Duration: 21 minutes 35 seconds

Listed in: Business

#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems

Published: March 17, 2020, 4 a.m.
Duration: 19 minutes 16 seconds

Listed in: Business

#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International

Published: March 10, 2020, 4 a.m.
Duration: 45 minutes 46 seconds

Listed in: Business

#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel

Published: March 3, 2020, 5 a.m.
Duration: 23 minutes 40 seconds

Listed in: Business

#60 Technology & Customer Experience with Charlie Oliver, Tech 2025

Published: Feb. 25, 2020, 5 a.m.
Duration: 44 minutes 56 seconds

Listed in: Business

#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays

Published: Feb. 18, 2020, 5 a.m.
Duration: 32 minutes 35 seconds

Listed in: Business

#58 Maintaining a Strong Company Culture Amidst Growth

Published: Feb. 11, 2020, 5 a.m.
Duration: 25 minutes 17 seconds

Listed in: Business

#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark

Published: Feb. 4, 2020, 5 a.m.
Duration: 34 minutes 44 seconds

Listed in: Business

#56 The Agile Consumer

Published: Jan. 30, 2020, 5 a.m.
Duration: 6 minutes 57 seconds

Listed in: Business

#55 Cutting Through the Clutter

Published: Jan. 28, 2020, 5 a.m.
Duration: 6 minutes 11 seconds

Listed in: Business

#54 Agile Brands and Society

Published: Jan. 23, 2020, 5 a.m.
Duration: 4 minutes 28 seconds

Listed in: Business

#53 Telling Shareable Stories with Your Brand

Published: Jan. 21, 2020, 5 a.m.
Duration: 7 minutes 8 seconds

Listed in: Business

#52 Telling Relatable Stories with Your Brand

Published: Jan. 14, 2020, 5 a.m.
Duration: 7 minutes 44 seconds

Listed in: Business

#51 Telling Authentic Stories with Your Brand

Published: Jan. 7, 2020, 5 a.m.
Duration: 7 minutes 16 seconds

Listed in: Business

#50 Telling Educational Stories with Your Brand

Published: Dec. 31, 2019, 5 a.m.
Duration: 7 minutes 42 seconds

Listed in: Business

#49 Listen to Your Customers, Don't Talk at Them

Published: Dec. 24, 2019, 5 a.m.
Duration: 8 minutes 57 seconds

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#48 Customer Experience Trumps Channels and Mediums

Published: Dec. 17, 2019, 5 a.m.
Duration: 6 minutes 26 seconds

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#47 Adaptivity and Collaboration in Your Company Culture

Published: Dec. 10, 2019, 5 a.m.
Duration: 7 minutes 5 seconds

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#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems

Published: Dec. 5, 2019, 5 a.m.
Duration: 31 minutes 4 seconds

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#45 Evolutionary versus Revolutionary Processes

Published: Dec. 3, 2019, 5 a.m.
Duration: 9 minutes 29 seconds

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#44 Change is the Only Constant

Published: Nov. 26, 2019, 5 a.m.
Duration: 8 minutes 19 seconds

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#43 Brands and Future Generations

Published: Nov. 19, 2019, 5 a.m.
Duration: 11 minutes 5 seconds

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#42 Design Thinking and Brands

Published: Nov. 12, 2019, 5 a.m.
Duration: 5 minutes 23 seconds

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#41 Key Principles of an Agile Brand

Published: Nov. 5, 2019, 5 a.m.
Duration: 9 minutes 5 seconds

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#40 An Agile Brand Case Study: Netflix

Published: Oct. 29, 2019, 4 a.m.
Duration: 11 minutes 35 seconds

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#39 Agile Brand Value 4

Published: Oct. 22, 2019, 4 a.m.
Duration: 8 minutes 19 seconds

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#38 Agile Brand Value 3

Published: Oct. 15, 2019, 4 a.m.
Duration: 8 minutes 43 seconds

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#37 Agile Brand Value 2

Published: Oct. 8, 2019, 4 a.m.
Duration: 5 minutes 23 seconds

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#36 Agile Brand Value 1

Published: Oct. 1, 2019, 4 a.m.
Duration: 6 minutes 59 seconds

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#35 Brands and Agile Marketing

Published: Sept. 24, 2019, 4 a.m.
Duration: 7 minutes 23 seconds

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#34 Special Episode: From Monolith to Microservice

Published: Sept. 18, 2019, 4 p.m.
Duration: 34 minutes 2 seconds

Listed in: Business

#33 Brands and the Modern Customer Experience

Published: Sept. 17, 2019, 4 a.m.
Duration: 9 minutes

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#32 Brands and Exponential Technologies

Published: Sept. 10, 2019, 4 a.m.
Duration: 8 minutes 44 seconds

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#31 Brands and Market Disruption

Published: Sept. 3, 2019, 4 a.m.
Duration: 6 minutes 26 seconds

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#30 Brand as Experience

Published: Aug. 27, 2019, 4 a.m.
Duration: 8 minutes 32 seconds

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#29 Social Transformation and Brands

Published: Aug. 20, 2019, 4 a.m.
Duration: 7 minutes 47 seconds

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#28 Letting Go in Order to Have Deeper Customer Relationships

Published: Aug. 6, 2019, 4 a.m.
Duration: 8 minutes 2 seconds

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#27 Staying Nimble by Always Listening

Published: July 30, 2019, 4 a.m.
Duration: 7 minutes 36 seconds

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#26 Using Data to Drive Deeper Insights

Published: July 23, 2019, 4 a.m.
Duration: 8 minutes 19 seconds

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#25 Telling Genuine Stories with Your Brand

Published: July 16, 2019, 4 a.m.
Duration: 8 minutes 55 seconds

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#24 Open Dialogue with Customers

Published: July 9, 2019, 4 a.m.
Duration: 7 minutes 1 second

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#23 The Duality of the Agile Brand

Published: July 2, 2019, 4 a.m.
Duration: 8 minutes 46 seconds

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#22 Constants and the Agile Brand

Published: June 25, 2019, 4 a.m.
Duration: 6 minutes 19 seconds

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#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems

Published: June 20, 2019, 2:27 p.m.
Duration: 41 minutes 24 seconds

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#20 What is an agile brand?

Published: June 18, 2019, 4 a.m.
Duration: 6 minutes 20 seconds

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#19 Agile marketing

Published: June 11, 2019, 4 a.m.
Duration: 11 minutes 11 seconds

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#18 What is agile?

Published: June 4, 2019, 4 a.m.
Duration: 6 minutes 49 seconds

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#17 Brand as Relationship

Published: May 28, 2019, 4 a.m.
Duration: 5 minutes 47 seconds

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#16 Brand as Experience

Published: May 21, 2019, 4 a.m.
Duration: 6 minutes 29 seconds

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#15 Brand as Idea

Published: May 14, 2019, 4 a.m.
Duration: 5 minutes 24 seconds

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#14 Brand as Object

Published: May 7, 2019, 4 a.m.
Duration: 5 minutes 45 seconds

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#13 Cars and Branding

Published: April 30, 2019, 4 a.m.
Duration: 6 minutes 16 seconds

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#12 Branding and Relevance

Published: April 23, 2019, 4 a.m.
Duration: 5 minutes 37 seconds

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#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems

Published: April 17, 2019, 1:58 p.m.
Duration: 23 minutes 53 seconds

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#10 Branding and Focus

Published: April 16, 2019, 4 a.m.
Duration: 5 minutes 19 seconds

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#9 Branding and Substance

Published: April 9, 2019, 4 a.m.
Duration: 8 minutes 58 seconds

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#8 Attracting the Right Customers with Your Brand

Published: April 2, 2019, 4 a.m.
Duration: 7 minutes 21 seconds

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#7 Branding and Expectation-Setting for Customers

Published: March 26, 2019, 4 a.m.
Duration: 5 minutes 39 seconds

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#6 Brands and Value Creation for the Organization

Published: March 19, 2019, 4 a.m.
Duration: 6 minutes 8 seconds

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#5 Branding for Differentiation and Competitive Advantage

Published: March 12, 2019, 4 a.m.
Duration: 5 minutes 50 seconds

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#4 Your Brand is Continually Evolving

Published: March 5, 2019, 5 a.m.
Duration: 8 minutes 15 seconds

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#3 Your Brand is a Relationship

Published: Feb. 26, 2019, 5 a.m.
Duration: 6 minutes 34 seconds

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#2 Your Brand is more than a Logo

Published: Feb. 19, 2019, 5 a.m.
Duration: 6 minutes 18 seconds

Listed in: Business

#1 Your Brand is a Vocabulary

Published: Feb. 12, 2019, 5 a.m.
Duration: 7 minutes 7 seconds

Listed in: Business