Service Management Leadership Podcast with Jeffrey Tefertiller

Service Management Leadership Podcast with Jeffrey Tefertiller

48 episodes

Thank you for visiting the Service Management Leadership Podcast. We're focused on the topics of Digital Transformation, Service Management, Asset Management, Business Continuity, & Digital Experience. Our goal is to have practical discussions on topics impacting listeners. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, Experience Management, CIO Advisory, and Business Continuity. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area

Podcasts

Service Management Leadership - Is it Innovation or Improvement?

Published: Nov. 16, 2023, 3 p.m.
Duration: 6 minutes 57 seconds

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Service Management Leadership - Speed To Delivery Equals Value

Published: Nov. 15, 2023, 3 p.m.
Duration: 5 minutes 29 seconds

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Service Management Leadership - Helping Stakeholders Get The Cheese

Published: Nov. 14, 2023, 3 p.m.
Duration: 5 minutes 15 seconds

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Service Management Leadership - One Angle Of Digital Transformation

Published: Nov. 13, 2023, 3 p.m.
Duration: 28 seconds

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Service Management Leadership - Alignment

Published: Nov. 9, 2023, 3 p.m.
Duration: 6 minutes 33 seconds

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Service Management Leadership - Digital Strategy Viability

Published: Nov. 8, 2023, 3 p.m.
Duration: 4 minutes 29 seconds

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Service Management Leadership - The Role of Internal Expertise When Moving to ITIL4

Published: Nov. 7, 2023, 3 p.m.
Duration: 8 minutes 4 seconds

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Service Management Leadership - The Concept of Value

Published: Nov. 1, 2023, 2 p.m.
Duration: 5 minutes 34 seconds

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Service Management Leadership - Why We Need Great Service Management

Published: Oct. 30, 2023, 2 p.m.
Duration: 6 minutes 21 seconds

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Service Management Leadership - Assumptions

Published: Oct. 26, 2023, 2 p.m.
Duration: 4 minutes 31 seconds

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Service Management Leadership - Maturity Assessment

Published: Oct. 25, 2023, 2 p.m.
Duration: 6 minutes 52 seconds

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Service Management Leadership - You Get What You Incentivize

Published: Oct. 24, 2023, 2 p.m.
Duration: 5 minutes 5 seconds

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Service Management Leadership - Digital Friction

Published: Oct. 23, 2023, 2 p.m.
Duration: 6 minutes 54 seconds

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Service Management Leadership - Leadership

Published: Oct. 19, 2023, 2 p.m.
Duration: 4 minutes 51 seconds

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Service Management Leadership - Taking a Modular Perspective

Published: Oct. 18, 2023, 2 p.m.
Duration: 6 minutes 21 seconds

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Service Management Leadership - Automating Better

Published: Oct. 17, 2023, 2 p.m.
Duration: 5 minutes 52 seconds

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Service Management Leadership - Becoming a Hunter

Published: Oct. 16, 2023, 2 p.m.
Duration: 28 seconds

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Service Management Leadership - Better Reporting

Published: Oct. 12, 2023, 2 p.m.
Duration: 3 minutes 54 seconds

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Service Management Leadership - Licensing

Published: Oct. 11, 2023, 2 p.m.
Duration: 3 minutes 56 seconds

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Service Management Leadership - 2 Things Every Transformation Needs

Published: Oct. 10, 2023, 2 p.m.
Duration: 4 minutes 6 seconds

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Service Management Leadership - IT Service Delivery

Published: Oct. 9, 2023, 2 p.m.
Duration: 4 minutes 16 seconds

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Service Management Leadership - Chasing Maturity

Published: Oct. 5, 2023, 2 p.m.
Duration: 4 minutes 20 seconds

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Service Management Leadership - Atrophy

Published: Oct. 4, 2023, 2 p.m.
Duration: 3 minutes 32 seconds

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Service Management Leadership - We Require Deeper Knowledge For The Future

Published: Sept. 28, 2023, 2 p.m.
Duration: 4 minutes 6 seconds

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Service Management Leadership - Enterprise Service Management

Published: Sept. 27, 2023, 2 p.m.
Duration: 3 minutes 57 seconds

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Service Management Leadership - How To Get Started Moving To ITIL4

Published: Sept. 26, 2023, 2 p.m.
Duration: 5 minutes 9 seconds

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Service Management Leadership - Uniqueness

Published: Sept. 25, 2023, 2 p.m.
Duration: 6 minutes 19 seconds

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Service Management Leadership - XLAs

Published: Sept. 20, 2023, 2 p.m.
Duration: 7 minutes 28 seconds

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Service Management Leadership - ITIL and ITSM Platforms

Published: Sept. 19, 2023, 2 p.m.
Duration: 5 minutes 41 seconds

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Service Management Leadership - App or Tools Rationalization

Published: Sept. 18, 2023, 2 p.m.
Duration: 4 minutes 58 seconds

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Service Management Leadership - ITIL4

Published: Sept. 14, 2023, 2 p.m.
Duration: 5 minutes 16 seconds

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Service Management Leadership - Top Performers

Published: Sept. 13, 2023, 2 p.m.
Duration: 4 minutes 40 seconds

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Service Management Leadership - Quick Diagnoses

Published: Sept. 12, 2023, 2 p.m.
Duration: 5 minutes 29 seconds

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Service Management Leadership - Total Cost of Ownership

Published: Sept. 11, 2023, 2 p.m.
Duration: 5 minutes 5 seconds

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Service Management Leadership - Every Organization is The Same, Yet Unique

Published: Sept. 7, 2023, 2 p.m.
Duration: 6 minutes 23 seconds

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Service Management Leadership - There Is No Blueprint

Published: Sept. 5, 2023, 2 p.m.
Duration: 4 minutes 52 seconds

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Service Management Leadership - The Need For Speed

Published: Sept. 4, 2023, 2 p.m.
Duration: 4 minutes 47 seconds

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Service Management Leadership - Navigating Turbulence

Published: Aug. 31, 2023, 2 p.m.
Duration: 5 minutes 17 seconds

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Service Management Leadership - Understanding Our Stakeholders

Published: Aug. 30, 2023, 2 p.m.
Duration: 4 minutes 16 seconds

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Service Management Leadership - Think About How To Measure Better

Published: Aug. 29, 2023, 2 p.m.
Duration: 4 minutes 28 seconds

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Service Management Leadership - Ice Cubes In Water

Published: Aug. 28, 2023, 2 p.m.
Duration: 4 minutes 40 seconds

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Service Management Leadership - Something I Learned This Week

Published: Aug. 24, 2023, 2 p.m.
Duration: 5 minutes 38 seconds

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Service Management Leadership - A PSA About The Service Desk

Published: Aug. 22, 2023, 2 p.m.
Duration: 6 minutes 42 seconds

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Service Management Leadership - Having A Retread Service Management Program

Published: Aug. 17, 2023, 2 p.m.
Duration: 3 minutes 39 seconds

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Service Management Leadership - The Future of Enterprise Service Management

Published: Aug. 16, 2023, 2 p.m.
Duration: 4 minutes 49 seconds

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Service Management Leadership - Vendor Management

Published: Aug. 8, 2023, 2 p.m.
Duration: 5 minutes 37 seconds

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Service Management Leadership - Data Quality

Published: Aug. 7, 2023, 2 p.m.
Duration: 6 minutes 41 seconds

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Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Aug. 3, 2023, 2 p.m.
Duration: 15 minutes 48 seconds

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Service Management Leadership - Improving Our Lifecycle Management

Published: Aug. 3, 2023, 2 p.m.
Duration: 4 minutes 47 seconds

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Service Management Leadership - Leveraging Your ITSM Tool For Change Management

Published: Aug. 2, 2023, 2 p.m.
Duration: 5 minutes 8 seconds

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Service Management Leadership - Hardware Asset Management

Published: Aug. 1, 2023, 2 p.m.
Duration: 5 minutes 45 seconds

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Service Management Leadership - It's The Small Things That Determine ITSM Success

Published: July 31, 2023, 2 p.m.
Duration: 5 minutes 25 seconds

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Service Management Leadership - You Must Be Willing To Act

Published: July 27, 2023, 2 p.m.
Duration: 6 minutes 4 seconds

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Service Management Leadership - Having A Focus On Improvement

Published: July 26, 2023, 2 p.m.
Duration: 4 minutes 38 seconds

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Service Management Leadership - Improving Outcomes Means Improving The Process

Published: July 24, 2023, 2 p.m.
Duration: 4 minutes 23 seconds

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Service Management Leadership - Losing Weight and Technical Debt

Published: July 20, 2023, 2 p.m.
Duration: 3 minutes 54 seconds

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Service Management Leadership - ITSM Platforms and Toolsets

Published: July 19, 2023, 2 p.m.
Duration: 5 minutes 31 seconds

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Service Management Leadership - The Future Of Change Management

Published: July 18, 2023, 2 p.m.
Duration: 5 minutes 32 seconds

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Service Management Leadership - Guest Host Luigi Ferri Talking ITIL

Published: July 14, 2023, 2 p.m.
Duration: 6 minutes 15 seconds

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Service Management Leadership - Organizational Change Management (OCM)

Published: July 13, 2023, 2 p.m.
Duration: 5 minutes 17 seconds

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Service Management Leadership - Alignment During Transformation

Published: July 12, 2023, 2 p.m.
Duration: 5 minutes 54 seconds

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Service Management Leadership - Purpose-Driven Asset Management

Published: July 11, 2023, 2 p.m.
Duration: 5 minutes 52 seconds

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Service Management Leadership - Optimization

Published: July 10, 2023, 2:01 p.m.
Duration: 5 minutes 11 seconds

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Service Management Leadership - Solving the Business Problem

Published: July 5, 2023, 2 p.m.
Duration: 6 minutes 31 seconds

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Service Management Leadership - Bringing Stakeholders Along

Published: July 4, 2023, 2:01 p.m.
Duration: 5 minutes 28 seconds

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Service Management Leadership - Service Design and the Warranty Processes

Published: July 3, 2023, 2 p.m.
Duration: 4 minutes 52 seconds

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Service Management Leadership - Thank you!

Published: June 30, 2023, 2 p.m.
Duration: 3 minutes 27 seconds

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Service Management Leadership - Improve Before You Outsource

Published: June 28, 2023, 2 p.m.
Duration: 5 minutes 25 seconds

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Service Management Leadership - Incident Commuications

Published: June 26, 2023, 2 p.m.
Duration: 4 minutes 27 seconds

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Service Management Leadership - The Right Way

Published: June 22, 2023, 2 p.m.
Duration: 4 minutes 18 seconds

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Service Management Leadership - Having A Service Provider Mindset

Published: June 21, 2023, 2 p.m.
Duration: 4 minutes 10 seconds

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Service Management Leadership - Knowledge

Published: June 20, 2023, 2 p.m.
Duration: 6 minutes 30 seconds

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Service Management Leadership - Expertise Is Underrated

Published: June 19, 2023, 2 p.m.
Duration: 6 minutes 19 seconds

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Service Management Leadership - Unhappy Stakeholders

Published: June 15, 2023, 2 p.m.
Duration: 4 minutes 3 seconds

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Service Management Leadership - Harnessing Capabilities

Published: June 14, 2023, 2 p.m.
Duration: 3 minutes 57 seconds

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Service Management Leadership - Noise

Published: June 13, 2023, 2 p.m.
Duration: 4 minutes 34 seconds

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Service Management Leadership - Doing Metrics Better

Published: June 12, 2023, 2 p.m.
Duration: 4 minutes 57 seconds

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Service Management Leadership - Monday-Morning Quarterback

Published: June 8, 2023, 2 p.m.
Duration: 5 minutes 39 seconds

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Service Management Leadership - Frameworks

Published: June 7, 2023, 2 p.m.
Duration: 5 minutes 46 seconds

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Service Management Leadership - Be a Flashlight

Published: June 6, 2023, 2 p.m.
Duration: 5 minutes 24 seconds

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Service Management Leadership - The Expansion of Asset Management

Published: June 5, 2023, 2 p.m.
Duration: 5 minutes 41 seconds

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Service Management Leadership - Why Asset Management is Important

Published: June 1, 2023, 2 p.m.
Duration: 4 minutes 50 seconds

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Service Management Leadership - Opportunity Cost

Published: May 31, 2023, 2 p.m.
Duration: 4 minutes 5 seconds

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Service Management Leadership - The First Step to Improvement

Published: May 30, 2023, 2 p.m.
Duration: 4 minutes 23 seconds

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Service Management Leadership - Blind Change How We Look At Metrics

Published: May 29, 2023, 2 p.m.
Duration: 4 minutes 36 seconds

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Service Management Leadership - Metrics

Published: May 25, 2023, 2 p.m.
Duration: 4 minutes 1 second

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Service Management Leadership - Operating Model

Published: May 24, 2023, 2 p.m.
Duration: 4 minutes 36 seconds

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Service Management Leadership - Baselines

Published: May 23, 2023, 2 p.m.
Duration: 3 minutes 49 seconds

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Service Management Leadership - Hopeful About The Future

Published: May 22, 2023, 2 p.m.
Duration: 3 minutes 18 seconds

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Service Management Leadership - Undoing The Damage

Published: May 18, 2023, 2 p.m.
Duration: 5 minutes 25 seconds

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Service Management Leadership - Blind Spots

Published: May 17, 2023, 2 p.m.
Duration: 5 minutes 25 seconds

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Service Management Leadership - Purpose

Published: May 16, 2023, 2 p.m.
Duration: 5 minutes 8 seconds

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Service Management Leadership -Time To Adjust Our Sails

Published: May 15, 2023, 2 p.m.
Duration: 4 minutes 52 seconds

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Service Management Leadership - Complexity

Published: May 11, 2023, 2 p.m.
Duration: 5 minutes 50 seconds

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Service Management Leadership - Data

Published: May 10, 2023, 2 p.m.
Duration: 5 minutes 4 seconds

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Service Management Leadership - It Is Never Too Late To Turn Around

Published: May 9, 2023, 2 p.m.
Duration: 5 minutes 16 seconds

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Service Management Leadership - Cars Are Not Meant To Stay In The Garage

Published: May 8, 2023, 2 p.m.
Duration: 5 minutes 25 seconds

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Service Management Leadership - Improving the SMO

Published: May 1, 2023, 2 p.m.
Duration: 5 minutes 28 seconds

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David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: April 27, 2023, 2 p.m.
Duration: 21 minutes 39 seconds

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Service Management Leadership - Taking A New Look At Vendor Metrics

Published: April 26, 2023, 2 p.m.
Duration: 7 minutes 40 seconds

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Service Management Leadership - Looking In The Wrong Places To Save Money

Published: April 25, 2023, 2 p.m.
Duration: 6 minutes 58 seconds

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Service Management Leadership - We Should Learn From The Engineers

Published: April 24, 2023, 2 p.m.
Duration: 6 minutes 31 seconds

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Service Management Leadership - Change Management In Our Personal Lives

Published: April 20, 2023, 2 p.m.
Duration: 5 minutes 59 seconds

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Service Management Leadership - Table stakes

Published: April 19, 2023, 2 p.m.
Duration: 5 minutes 10 seconds

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Service Management Leadership - Making it easier for operations

Published: April 18, 2023, 2 p.m.
Duration: 4 minutes 59 seconds

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Service Management Leadership - The Closer You Are

Published: April 17, 2023, 2 p.m.
Duration: 4 minutes 18 seconds

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Service Management Leadership - Lifecycle Management

Published: April 13, 2023, 1:43 p.m.
Duration: 8 minutes

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Service Management Leadership - There is No One Right Way

Published: April 12, 2023, 2 p.m.
Duration: 7 minutes 15 seconds

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Service Management Leadership - Transformations

Published: April 11, 2023, 2 p.m.
Duration: 5 minutes 38 seconds

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Service Management Leadership - Asset Management Complexity

Published: April 10, 2023, 2 p.m.
Duration: 6 minutes 39 seconds

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Service Management Leadership - Dealing With Uncertainty

Published: April 5, 2023, 2 p.m.
Duration: 4 minutes 6 seconds

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Service Management Leadership - Trends

Published: April 4, 2023, 2 p.m.
Duration: 4 minutes 22 seconds

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Service Management Leadership - Process and Product Coming Together

Published: April 3, 2023, 2 p.m.
Duration: 6 minutes 16 seconds

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Service Management Leadership - Guest Podcast with Shane Matthew and Scott Baldwin

Published: March 31, 2023, 2 p.m.
Duration: 43 minutes 52 seconds

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Service Management Leadership - Process Fundamentals

Published: March 29, 2023, 2 p.m.
Duration: 7 minutes 41 seconds

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Service Management Leadership - Leadership Priorities

Published: March 28, 2023, 2 p.m.
Duration: 5 minutes 27 seconds

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Service Management Leadership - Agile OCM

Published: March 27, 2023, 2 p.m.
Duration: 6 minutes 10 seconds

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Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: March 23, 2023, 2 p.m.
Duration: 25 minutes 54 seconds

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Service Management Leadership - Focus on Improvement

Published: March 22, 2023, 2 p.m.
Duration: 4 minutes 56 seconds

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Service Management Leadership - Service Relationships

Published: March 21, 2023, 2 p.m.
Duration: 5 minutes 45 seconds

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Service Management Leadership - Problem Management

Published: March 20, 2023, 2 p.m.
Duration: 4 minutes 11 seconds

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Service Management Leadership - Improving Decision-Making

Published: March 15, 2023, 2 p.m.
Duration: 4 minutes 17 seconds

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Service Management Leadership - Improvement and Alignment

Published: March 14, 2023, 2 p.m.
Duration: 4 minutes 28 seconds

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Service Management Leadership - Improving Change Management/Enablement

Published: March 13, 2023, 2 p.m.
Duration: 6 minutes 29 seconds

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Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: March 9, 2023, 3 p.m.
Duration: 20 minutes 34 seconds

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Morning Tea with Jeffrey - "Never Let a Crisis go to Waste"

Published: March 8, 2023, 3 p.m.
Duration: 4 minutes 9 seconds

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Service Management Leadership - Improving Digital Transformation

Published: March 7, 2023, 3 p.m.
Duration: 5 minutes 36 seconds

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Service Management Leadership - Lack of True Partnership

Published: March 6, 2023, 3 p.m.
Duration: 5 minutes 22 seconds

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Exit

Published: March 6, 2023, 5:27 a.m.
Duration: 13 seconds

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Morning Tea with Jeffrey - Vendor Management Tips and Red Flags

Published: March 1, 2023, 3 p.m.
Duration: 7 minutes 47 seconds

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Service Management Leadership - Stakeholder Management

Published: Feb. 28, 2023, 3 p.m.
Duration: 5 minutes 7 seconds

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Intro Updated

Published: Feb. 27, 2023, 3:19 p.m.
Duration: 14 seconds

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Service Management Leadership - Doing Problem Management Better

Published: Feb. 27, 2023, 3 p.m.
Duration: 5 minutes 11 seconds

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Morning Tea with Jeffrey - Vendor Management Tips

Published: Feb. 22, 2023, 3 p.m.
Duration: 5 minutes 8 seconds

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Service Management Leadership - The Cost of Rework

Published: Feb. 21, 2023, 3 p.m.
Duration: 4 minutes 52 seconds

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Service Management Leadership - Staffing Solutions

Published: Feb. 20, 2023, 3 p.m.
Duration: 5 minutes 55 seconds

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Adam Griffith and David Billouz join Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Feb. 16, 2023, 3 p.m.
Duration: 25 minutes 27 seconds

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Morning Tea with Jeffrey - Incorporating ITIL4

Published: Feb. 15, 2023, 3 p.m.
Duration: 5 minutes 20 seconds

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Service Management Leadership - IT Finance

Published: Feb. 14, 2023, 3 p.m.
Duration: 5 minutes 32 seconds

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Morning Tea with Jeffrey - Transformation Adoption

Published: Feb. 8, 2023, 3 p.m.
Duration: 6 minutes 9 seconds

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Service Management Leadership - Outages

Published: Feb. 7, 2023, 3 p.m.
Duration: 5 minutes 49 seconds

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Service Management Leadership - What Entails A Successful Service Management Program

Published: Feb. 6, 2023, 3 p.m.
Duration: 5 minutes 42 seconds

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Alex Fullick joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Feb. 2, 2023, 3 p.m.
Duration: 22 minutes 14 seconds

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Morning Tea with Jeffrey - There Is No One Right Way

Published: Feb. 1, 2023, 3 p.m.
Duration: 5 minutes 32 seconds

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Service Management Leadership - Being Agile

Published: Jan. 31, 2023, 3 p.m.
Duration: 4 minutes 42 seconds

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Waseem Ahmed joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Jan. 26, 2023, 3 p.m.
Duration: 13 minutes 44 seconds

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Morning Tea with Jeffrey - The Hidden Factory

Published: Jan. 25, 2023, 3 p.m.
Duration: 3 minutes 57 seconds

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Service Management Leadership -How To Fix the Issues That Plagued Southwest Airlines

Published: Jan. 24, 2023, 3 p.m.
Duration: 7 minutes 53 seconds

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Service Management Leadership - Play The Ball The Direction You Are Facing

Published: Jan. 23, 2023, 3 p.m.
Duration: 5 minutes 51 seconds

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David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Jan. 19, 2023, 3 p.m.
Duration: 35 minutes 51 seconds

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Morning Tea with Jeffrey - Making Lemonade

Published: Jan. 18, 2023, 3 p.m.
Duration: 6 minutes 56 seconds

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Service Management Leadership - Outsourcing Tip

Published: Jan. 17, 2023, 3 p.m.
Duration: 4 minutes 51 seconds

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Morning Tea with Jeffrey - Start Where You Are

Published: Jan. 11, 2023, 3 p.m.
Duration: 4 minutes 51 seconds

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Service Management Leadership - Digitization

Published: Jan. 10, 2023, 3 p.m.
Duration: 4 minutes 28 seconds

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Service Management Leadership - Comparing Transformation to the World Cup

Published: Jan. 9, 2023, 3 p.m.
Duration: 7 minutes 56 seconds

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Morning Tea with Jeffrey - Staffing Plans

Published: Jan. 4, 2023, 3 p.m.
Duration: 7 minutes 14 seconds

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Service Management Leadership - Change Management

Published: Jan. 3, 2023, 3 p.m.
Duration: 6 minutes 42 seconds

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Service Management Leadership - Going to the Doctor

Published: Jan. 2, 2023, 3 p.m.
Duration: 8 minutes 18 seconds

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Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Dec. 22, 2022, 4:39 p.m.
Duration: 19 minutes 49 seconds

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Service Management Leadership - CMDB Scope

Published: Dec. 20, 2022, 4 p.m.
Duration: 4 minutes 19 seconds

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Service Management Leadership - The Future Of IT

Published: Dec. 19, 2022, 3 p.m.
Duration: 4 minutes 40 seconds

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Service Management Leadership - 5 Trends For 2023 (From Forbes)

Published: Dec. 15, 2022, 3 p.m.
Duration: 7 minutes 29 seconds

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Morning Tea with Jeffrey - Optimize & Automate

Published: Dec. 14, 2022, 3 p.m.
Duration: 5 minutes 26 seconds

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Service Management Leadership - Standard Changes

Published: Dec. 13, 2022, 3 p.m.
Duration: 6 minutes 1 second

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Service Management Leadership - Service Delivery

Published: Dec. 12, 2022, 3 p.m.
Duration: 8 minutes 14 seconds

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Morning Tea with Jeffrey - Does ITIL Really Say That?

Published: Dec. 7, 2022, 3 p.m.
Duration: 5 minutes 2 seconds

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Service Management Leadership - The Complexity of software Asset Management (SAM)

Published: Dec. 5, 2022, 3 p.m.
Duration: 6 minutes 53 seconds

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Service Management Leadership - Evaluating Our use Of The CAB

Published: Dec. 1, 2022, 3 p.m.
Duration: 3 minutes 56 seconds

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Morning Tea with Jeffrey - Leveraging Your ITSM Tool

Published: Nov. 30, 2022, 3 p.m.
Duration: 4 minutes 40 seconds

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Service Management Leadership - Improvement Via Automation and Process

Published: Nov. 29, 2022, 3 p.m.
Duration: 5 minutes 10 seconds

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Service Management Leadership - Product Management + ITSM

Published: Nov. 28, 2022, 3 p.m.
Duration: 5 minutes 22 seconds

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Service Management Leadership - Gratitude

Published: Nov. 24, 2022, 3 p.m.
Duration: 2 minutes 23 seconds

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Morning Tea with Jeffrey - Emergency Changes

Published: Nov. 23, 2022, 3 p.m.
Duration: 5 minutes 20 seconds

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Service Management Leadership - Incident Management

Published: Nov. 22, 2022, 3 p.m.
Duration: 5 minutes 31 seconds

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Service Management Leadership - Incorporating New Technologies

Published: Nov. 21, 2022, 3 p.m.
Duration: 6 minutes 15 seconds

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Charles Betz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Nov. 17, 2022, 3 p.m.
Duration: 43 minutes 11 seconds

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Morning Tea with Jeffrey - The Purpose Of Asset Management

Published: Nov. 16, 2022, 3 p.m.
Duration: 7 minutes 20 seconds

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Service Management Leadership - ITAM Practice Success Factors

Published: Nov. 15, 2022, 3 p.m.
Duration: 6 minutes 34 seconds

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Service Management Leadership - Structure of Process Documentation

Published: Nov. 14, 2022, 3 p.m.
Duration: 6 minutes 45 seconds

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Service Management Leadership - ITIL4 + DevOps by Guest Host Jonathan Wafford

Published: Nov. 11, 2022, 3 p.m.
Duration: 7 minutes 7 seconds

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Morning Tea with Jeffrey - Emerging Technologies

Published: Nov. 9, 2022, 3 p.m.
Duration: 5 minutes 23 seconds

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Service Management Leadership - How To Implement, Improve, or Decommission

Published: Nov. 8, 2022, 3 p.m.
Duration: 5 minutes 30 seconds

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Service Management Leadership - ITSM Tool As A Product

Published: Nov. 7, 2022, 3 p.m.
Duration: 6 minutes 22 seconds

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Service Management Leadership - Empathy by Guest Host Jonathan Wafford

Published: Nov. 4, 2022, 2 p.m.
Duration: 8 minutes 12 seconds

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Morning Tea with Jeffrey - Leadership Failures

Published: Nov. 2, 2022, 2 p.m.
Duration: 5 minutes 19 seconds

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Service Management Leadership - Emergency Changes

Published: Nov. 1, 2022, 2 p.m.
Duration: 7 minutes 31 seconds

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Service Management Leadership - Improving the Process, Not the Final Score

Published: Oct. 31, 2022, 2 p.m.
Duration: 5 minutes 49 seconds

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Morning Tea with Jeffrey - Forrester's State of IT Service Management - Conclusions

Published: Oct. 26, 2022, 2 p.m.
Duration: 7 minutes 11 seconds

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Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, CMDB

Published: Oct. 24, 2022, 2 p.m.
Duration: 6 minutes 31 seconds

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Service Management Leadership - Mindsets by Guest Host Jonathan Wafford

Published: Oct. 21, 2022, 2 p.m.
Duration: 7 minutes 24 seconds

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Morning Tea with Jeffrey - Change Management is Difficult

Published: Oct. 19, 2022, 2 p.m.
Duration: 4 minutes 52 seconds

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Service Management Leadership - Asset Management and CMDB Scope

Published: Oct. 18, 2022, 2 p.m.
Duration: 5 minutes 31 seconds

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Service Management Leadership - We Measure With Obsolete Metrics

Published: Oct. 17, 2022, 2 p.m.
Duration: 5 minutes 36 seconds

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Morning Tea with Jeffrey - The Conductor

Published: Oct. 12, 2022, 2 p.m.
Duration: 4 minutes 5 seconds

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Service Management Leadership - Asset Management Audit & Verification

Published: Oct. 11, 2022, 2 p.m.
Duration: 5 minutes 8 seconds

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Service Management Leadership - Change Management Unhappiness

Published: Oct. 10, 2022, 2 p.m.
Duration: 4 minutes 27 seconds

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Jonathan Wafford Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Oct. 6, 2022, 2 p.m.
Duration: 25 minutes 6 seconds

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Morning Tea with Jeffrey - Leading Through Change

Published: Oct. 5, 2022, 2 p.m.
Duration: 4 minutes 37 seconds

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Service Management Leadership - Getting The Most From Vendors

Published: Oct. 4, 2022, 2 p.m.
Duration: 5 minutes 55 seconds

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Service Management Leadership - Sustainability

Published: Oct. 3, 2022, 2 p.m.
Duration: 5 minutes 27 seconds

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David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Sept. 29, 2022, 2 p.m.
Duration: 28 minutes 47 seconds

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Morning Tea with Jeffrey - Handling Complexity

Published: Sept. 28, 2022, 2 p.m.
Duration: 5 minutes 10 seconds

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Service Management Leadership - Transformation

Published: Sept. 27, 2022, 2 p.m.
Duration: 8 minutes 5 seconds

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Service Management Leadership - Establish Governance

Published: Sept. 26, 2022, 2 p.m.
Duration: 7 minutes 11 seconds

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Morning Tea with Jeffrey - Improving Your CMDB/AMDB

Published: Sept. 21, 2022, 2 p.m.
Duration: 4 minutes 1 second

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Service Management Leadership - Improving Incident Management

Published: Sept. 19, 2022, 2 p.m.
Duration: 6 minutes 49 seconds

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Morning Tea with Jeffrey - The Delicate Balance of CMDB Leadership

Published: Sept. 14, 2022, 2 p.m.
Duration: 4 minutes 30 seconds

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Service Management Leadership - Improving Configuration and Asset Management

Published: Sept. 13, 2022, 2 p.m.
Duration: 4 minutes 48 seconds

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Service Management Leadership - Repetition in Communication

Published: Sept. 12, 2022, 2 p.m.
Duration: 5 minutes 41 seconds

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Morning Tea with Jeffrey - Role of Culture in Transformation

Published: Sept. 7, 2022, 2 p.m.
Duration: 8 minutes 25 seconds

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Service Management Leadership - How To Lead Through Transformation

Published: Sept. 6, 2022, 2 p.m.
Duration: 7 minutes 57 seconds

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Service Management Leadership - Leading Through Transformation

Published: Sept. 5, 2022, 2 p.m.
Duration: 7 minutes 7 seconds

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Morning Tea with Jeffrey - Capabilities and Resources

Published: Aug. 31, 2022, 2 p.m.
Duration: 5 minutes 51 seconds

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Service Management Leadership - A Negative Trend Regarding Consultancies

Published: Aug. 30, 2022, 2 p.m.
Duration: 6 minutes 4 seconds

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Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller

Published: Aug. 25, 2022, 2 p.m.
Duration: 9 minutes 10 seconds

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Morning Tea with Jeffrey - Disconnect Between Stakeholders

Published: Aug. 24, 2022, 2 p.m.
Duration: 4 minutes 23 seconds

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Service Management Leadership - Service Availability

Published: Aug. 23, 2022, 2 p.m.
Duration: 5 minutes 38 seconds

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Service Management Leadership - Amplifying Voices + the CMDB

Published: Aug. 22, 2022, 2 p.m.
Duration: 5 minutes 10 seconds

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Morning Tea with Jeffrey - The Intertwining of Asset Management

Published: Aug. 17, 2022, 2 p.m.
Duration: 4 minutes 34 seconds

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Service Management Leadership - We're Entering A New Era For Service Management

Published: Aug. 16, 2022, 2 p.m.
Duration: 4 minutes 42 seconds

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Service Management Leadership - Do You Know Any Bad Drivers?

Published: Aug. 15, 2022, 2 p.m.
Duration: 4 minutes 34 seconds

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Harinder Bansal joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Aug. 11, 2022, 2 p.m.
Duration: 25 minutes 54 seconds

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Morning Tea with Jeffrey - A Contrarian Thought

Published: Aug. 10, 2022, 2 p.m.
Duration: 3 minutes 26 seconds

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Service Management Leadership - Technical Debt

Published: Aug. 9, 2022, 2 p.m.
Duration: 6 minutes 30 seconds

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Service Management Leadership - Valuing The Right Things

Published: Aug. 8, 2022, 2 p.m.
Duration: 5 minutes 54 seconds

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Service Management Leadership - IT Asset Disposal

Published: Aug. 4, 2022, 2 p.m.
Duration: 6 minutes 2 seconds

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Morning Tea with Jeffrey - Quantifying Resources

Published: Aug. 3, 2022, 2 p.m.
Duration: 5 minutes 27 seconds

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Service Management Leadership - Talking in the form of services

Published: Aug. 2, 2022, 2 p.m.
Duration: 5 minutes 3 seconds

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Service Management Leadership - Improving Vendor Performance

Published: Aug. 1, 2022, 2 p.m.
Duration: 5 minutes 3 seconds

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Alex Fullick joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: July 28, 2022, 2 p.m.
Duration: 33 minutes 6 seconds

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Morning Tea with Jeffrey - Integrations

Published: July 27, 2022, 2 p.m.
Duration: 4 minutes 27 seconds

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Service Management Leadership - The More We Rely On Technology, The More Personnel Will Determine Success

Published: July 26, 2022, 2 p.m.
Duration: 4 minutes 57 seconds

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Service Management Leadership - The Need To Adapt ITIL To Your Organization

Published: July 25, 2022, 2 p.m.
Duration: 5 minutes

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Ken Wendle joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: July 21, 2022, 2 p.m.
Duration: 20 minutes 2 seconds

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Morning Tea with Jeffrey - Stakeholder Management

Published: July 20, 2022, 2 p.m.
Duration: 5 minutes 1 second

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Service Management Leadership - 4 Aspects of a CMDB

Published: July 19, 2022, 2 p.m.
Duration: 4 minutes 11 seconds

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Service Management Leadership - Automated Interactions

Published: July 18, 2022, 2 p.m.
Duration: 8 minutes 36 seconds

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Kaimar Karu joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: July 14, 2022, 2 p.m.
Duration: 33 minutes 16 seconds

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Morning Tea with Jeffrey - Problem Management

Published: July 13, 2022, 2 p.m.
Duration: 7 minutes 2 seconds

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Service Management Leadership - SLAs

Published: July 12, 2022, 2 p.m.
Duration: 6 minutes 35 seconds

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Service Management Leadership - Automation

Published: July 11, 2022, 2 p.m.
Duration: 4 minutes 30 seconds

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Morning Tea with Jeffrey - Feedback

Published: July 6, 2022, 2 p.m.
Duration: 5 minutes 51 seconds

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Service Management Leadership - Services

Published: July 5, 2022, 2 p.m.
Duration: 4 minutes 53 seconds

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Service Management Leadership - Defending Our Existence

Published: July 4, 2022, 2 p.m.
Duration: 4 minutes 29 seconds

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Exit- July 2022

Published: June 30, 2022, 5 p.m.
Duration: 13 seconds

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Barclay Rae joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: June 30, 2022, 2 p.m.
Duration: 15 minutes 6 seconds

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Intro- July 2022

Published: June 30, 2022, 5 a.m.
Duration: 14 seconds

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Morning Tea with Jeffrey - We Need To Correct Service Level Management

Published: June 29, 2022, 2 p.m.
Duration: 7 minutes 13 seconds

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Service Management Leadership - The Power Of Great Knowledge

Published: June 28, 2022, 2 p.m.
Duration: 8 minutes 5 seconds

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Service Management Leadership - People Aspects

Published: June 27, 2022, 2 p.m.
Duration: 6 minutes 21 seconds

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Morning Tea with Jeffrey - The Cost of Granularity

Published: June 22, 2022, 2 p.m.
Duration: 5 minutes

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Service Management Leadership - Priorities

Published: June 21, 2022, 2 p.m.
Duration: 4 minutes 52 seconds

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Service Management Leadership - Great Service Management Yields A Corporate Competitive Advantage

Published: June 20, 2022, 2 p.m.
Duration: 5 minutes 20 seconds

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Service Management Leadership - Perspective

Published: June 16, 2022, 2:01 p.m.
Duration: 11 minutes 14 seconds

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Morning Tea with Jeffrey - Sorry State of Knowledge Transfer

Published: June 15, 2022, 2 p.m.
Duration: 7 minutes 13 seconds

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Service Management Leadership - The CMDB and Data

Published: June 14, 2022, 2 p.m.
Duration: 6 minutes 41 seconds

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Service Management Leadership - Change Management is Hard

Published: June 13, 2022, 2 p.m.
Duration: 4 minutes 44 seconds

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Morning Tea with Jeffrey - Leadership Support

Published: June 8, 2022, 2 p.m.
Duration: 4 minutes 38 seconds

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Service Management Leadership - 3 Rules For ITSM/ITAM Tool Implementation

Published: June 6, 2022, 2 p.m.
Duration: 8 minutes 8 seconds

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Morning Tea with Jeffrey - Three-Step Improvement Method

Published: June 1, 2022, 2 p.m.
Duration: 6 minutes 19 seconds

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Service Management Leadership - Three Vital Capabilities For Quality Change Management

Published: May 31, 2022, 2 p.m.
Duration: 6 minutes 8 seconds

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Service Management Leadership - Improving Self-Service

Published: May 30, 2022, 2 p.m.
Duration: 5 minutes 59 seconds

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Morning Tea with Jeffrey - Rising Expectations of Self-Service

Published: May 25, 2022, 2 p.m.
Duration: 6 minutes 26 seconds

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Service Management Leadership - Making Data-Based Decisions

Published: May 24, 2022, 2 p.m.
Duration: 4 minutes 24 seconds

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Service Management Leadership - Trusting The Data

Published: May 23, 2022, 2 p.m.
Duration: 5 minutes 59 seconds

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Morning Tea with Jeffrey - Using A Scale

Published: May 18, 2022, 2 p.m.
Duration: 5 minutes 35 seconds

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Service Management Leadership - Recent Research

Published: May 17, 2022, 2 p.m.
Duration: 5 minutes

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Service Management Leadership - Looking In the Mirror

Published: May 16, 2022, 2 p.m.
Duration: 4 minutes 45 seconds

Listed in: Technology

David Billouz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: May 12, 2022, 2 p.m.
Duration: 20 minutes 3 seconds

Listed in: Technology

Morning Tea with Jeffrey - Why We Care About The CMDB

Published: May 11, 2022, 2 p.m.
Duration: 5 minutes 7 seconds

Listed in: Technology

Service Management Leadership - If A Picture is Worth 1,000 Words, How Many Words Equal A Dashboard?

Published: May 10, 2022, 2 p.m.
Duration: 5 minutes 12 seconds

Listed in: Technology

Service Management Leadership - Age Does Not Mean Growth Or Maturity

Published: May 9, 2022, 2 p.m.
Duration: 7 minutes 27 seconds

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Service Management Leadership - Expertise is Priceless

Published: May 5, 2022, 2 p.m.
Duration: 7 minutes 46 seconds

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Morning Tea with Jeffrey - We Must Do Better

Published: May 4, 2022, 2 p.m.
Duration: 5 minutes 21 seconds

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Service Management Leadership - Progress is Not Linear

Published: May 3, 2022, 2 p.m.
Duration: 5 minutes 32 seconds

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Service Management Leadership - Clothes That Fit

Published: May 2, 2022, 2 p.m.
Duration: 5 minutes 13 seconds

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Third Annual Global ITAM Summit - David Foxen

Published: April 28, 2022, 2 p.m.
Duration: 39 minutes 56 seconds

Listed in: Technology

Morning Tea with Jeffrey - Changing The Paradigm Of Transformation

Published: April 27, 2022, 2 p.m.
Duration: 6 minutes 39 seconds

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Service Management Leadership - How To Find Success

Published: April 26, 2022, 2 p.m.
Duration: 5 minutes 37 seconds

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Service Management Leadership - Addressing Complexity

Published: April 25, 2022, 2 p.m.
Duration: 5 minutes 18 seconds

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Third Annual Global ITAM Summit - Koen Dingjan

Published: April 21, 2022, 2 p.m.
Duration: 19 minutes 22 seconds

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Morning Tea with Jeffrey - Building A Culture For Improvement

Published: April 20, 2022, 2 p.m.
Duration: 4 minutes 35 seconds

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Service Management Leadership - Focus on Value - Another Aspect of Value

Published: April 19, 2022, 2 p.m.
Duration: 5 minutes 48 seconds

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Service Management Leadership - Success Relies On People

Published: April 18, 2022, 2 p.m.
Duration: 6 minutes 23 seconds

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Third Annual Global ITAM Summit - Alexander Golev

Published: April 14, 2022, 2 p.m.
Duration: 30 minutes 18 seconds

Listed in: Technology

Morning Tea with Jeffrey - Interdependencies

Published: April 13, 2022, 2 p.m.
Duration: 5 minutes 23 seconds

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Service Management Leadership - The Success of The CMDB

Published: April 12, 2022, 2 p.m.
Duration: 6 minutes 24 seconds

Listed in: Technology

Service Management Leadership - Becoming a better potter

Published: April 11, 2022, 2 p.m.
Duration: 4 minutes 59 seconds

Listed in: Technology

Third Annual Global ITAM Summit - Craig Guarente

Published: April 7, 2022, 2 p.m.
Duration: 25 minutes 59 seconds

Listed in: Technology

Morning Tea with Jeffrey Movies, Not Photos

Published: April 6, 2022, 2 p.m.
Duration: 3 minutes 50 seconds

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Service Management Leadership - Organizational Uniqueness

Published: April 5, 2022, 2 p.m.
Duration: 5 minutes 10 seconds

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Service Management Leadership - Bloated Governance

Published: April 4, 2022, 2 p.m.
Duration: 3 minutes 44 seconds

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Third Annual Global ITAM Summit - Pamela Fulmer

Published: March 31, 2022, 2 p.m.
Duration: 24 minutes 48 seconds

Listed in: Technology

Morning Tea with Jeffrey - Focus on Value

Published: March 30, 2022, 2 p.m.
Duration: 4 minutes 47 seconds

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Service Management Leadership - Hitting a Moving Target

Published: March 29, 2022, 2 p.m.
Duration: 3 minutes 43 seconds

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Service Management Leadership - Finite Resources

Published: March 28, 2022, 2 p.m.
Duration: 5 minutes 39 seconds

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Third Annual Global ITAM Summit - Rory Canavan

Published: March 24, 2022, 2 p.m.
Duration: 17 minutes 43 seconds

Listed in: Technology

Morning Tea with Jeffrey - To Max Out Speed

Published: March 23, 2022, 2 p.m.
Duration: 5 minutes 21 seconds

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Service Management Leadership - Wisdom and Maturity

Published: March 22, 2022, 2 p.m.
Duration: 6 minutes 4 seconds

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Service Management Leadership - Experience

Published: March 21, 2022, 2 p.m.
Duration: 4 minutes 33 seconds

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Morning Tea with Jeffrey - Merging of Frameworks

Published: March 16, 2022, 2 p.m.
Duration: 6 minutes 39 seconds

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Service Management Leadership - Updating Plans

Published: March 15, 2022, 2 p.m.
Duration: 5 minutes 43 seconds

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Service Management Leadership - Take Care of the Take-off and Landing

Published: March 14, 2022, 2 p.m.
Duration: 6 minutes 45 seconds

Listed in: Technology

Third Annual Global ITAM Summit - Panel Discussion - Part 1

Published: March 10, 2022, 3 p.m.
Duration: 16 minutes 48 seconds

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Morning Tea with Jeffrey - ITIL4

Published: March 9, 2022, 3 p.m.
Duration: 6 minutes 7 seconds

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Service Management Leadership - The Future of Service Management and Asset Management

Published: March 8, 2022, 3 p.m.
Duration: 7 minutes 37 seconds

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Service Management Leadership - The Risk & Cost of Doing ITAM Poorly

Published: March 7, 2022, 3 p.m.
Duration: 4 minutes 47 seconds

Listed in: Technology

Roman Jouravlev joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: March 3, 2022, 3 p.m.
Duration: 49 minutes 1 second

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Morning Tea with Jeffrey - Sustainability

Published: March 2, 2022, 3 p.m.
Duration: 7 minutes 3 seconds

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Service Management Leadership - The Impending Opportunities

Published: March 1, 2022, 3 p.m.
Duration: 4 minutes 48 seconds

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Service Management Leadership - The Missing Ingredient

Published: Feb. 28, 2022, 3 p.m.
Duration: 5 minutes 49 seconds

Listed in: Technology

Waseem Ahmed joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Feb. 24, 2022, 3 p.m.
Duration: 34 minutes 10 seconds

Listed in: Technology

Morning Tea with Jeffrey - Outcomes Versus Outputs

Published: Feb. 23, 2022, 3 p.m.
Duration: 5 minutes 59 seconds

Listed in: Technology

Service Management Leadership - The Impending Disruption

Published: Feb. 22, 2022, 3 p.m.
Duration: 6 minutes 27 seconds

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Service Management Leadership - Incremental Progress

Published: Feb. 21, 2022, 3 p.m.
Duration: 6 minutes 47 seconds

Listed in: Technology

Steve Hayman joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Feb. 17, 2022, 3 p.m.
Duration: 23 minutes 36 seconds

Listed in: Technology

Morning Tea with Jeffrey - A Fable Retold

Published: Feb. 16, 2022, 3 p.m.
Duration: 5 minutes 18 seconds

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Service Management Leadership - Disruption

Published: Feb. 15, 2022, 3 p.m.
Duration: 5 minutes 34 seconds

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Service Management Leadership - Improving Experience

Published: Feb. 14, 2022, 3 p.m.
Duration: 7 minutes 10 seconds

Listed in: Technology

Rob Akershoek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Feb. 10, 2022, 3 p.m.
Duration: 34 minutes 55 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Moving Target

Published: Feb. 9, 2022, 3 p.m.
Duration: 5 minutes 29 seconds

Listed in: Technology

Service Management Leadership - Unspoken Aspect of Innovation

Published: Feb. 8, 2022, 3 p.m.
Duration: 5 minutes 24 seconds

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Service Management Leadership - What do we value?

Published: Feb. 7, 2022, 3 p.m.
Duration: 5 minutes 34 seconds

Listed in: Technology

Steven Ollek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Feb. 3, 2022, 3 p.m.
Duration: 39 minutes 36 seconds

Listed in: Technology

Morning Tea with Jeffrey - Our Customers Deserve Better Self-Service

Published: Feb. 2, 2022, 3 p.m.
Duration: 6 minutes 11 seconds

Listed in: Technology

Service Management Leadership - An Industry Problem

Published: Feb. 1, 2022, 3 p.m.
Duration: 6 minutes 28 seconds

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Service Management Leadership - The Implied Contract

Published: Jan. 31, 2022, 3 p.m.
Duration: 4 minutes 54 seconds

Listed in: Technology

Morning Tea with Jeffrey - Improvement and Co-Creation

Published: Jan. 26, 2022, 3 p.m.
Duration: 5 minutes 11 seconds

Listed in: Technology

Service Management Leadership - ITSM + ITAM toolsets

Published: Jan. 25, 2022, 3 p.m.
Duration: 4 minutes 18 seconds

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Service Management Leadership - CMDB Success

Published: Jan. 24, 2022, 3 p.m.
Duration: 7 minutes 3 seconds

Listed in: Technology

Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Jan. 20, 2022, 3 p.m.
Duration: 30 minutes 38 seconds

Listed in: Technology

Morning Tea with Jeffrey - Baseline versus Benchmark

Published: Jan. 19, 2022, 3 p.m.
Duration: 8 minutes 18 seconds

Listed in: Technology

Service Management Leadership - Poor Knowledge Management costs more than poor Change Management

Published: Jan. 18, 2022, 3 p.m.
Duration: 6 minutes 45 seconds

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Service Management Leadership - Firefighting

Published: Jan. 17, 2022, 3 p.m.
Duration: 6 minutes 40 seconds

Listed in: Technology

Rory Canavan joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Jan. 13, 2022, 3 p.m.
Duration: 25 minutes 45 seconds

Listed in: Technology

Morning Tea with Jeffrey - Improving

Published: Jan. 12, 2022, 3 p.m.
Duration: 4 minutes 43 seconds

Listed in: Technology

Service Management Leadership - Investing in the CMDB

Published: Jan. 11, 2022, 3 p.m.
Duration: 5 minutes 2 seconds

Listed in: Technology

Service Management Leadership - Doing Service Management (or Asset Management) Well

Published: Jan. 10, 2022, 3 p.m.
Duration: 6 minutes 23 seconds

Listed in: Technology

Mark Katsouros joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Jan. 6, 2022, 3 p.m.
Duration: 58 minutes 8 seconds

Listed in: Technology

Morning Tea with Jeffrey - Importance of the CMDB

Published: Jan. 5, 2022, 3 p.m.
Duration: 5 minutes 36 seconds

Listed in: Technology

Service Management Leadership - The Use of Chatbots

Published: Jan. 4, 2022, 3 p.m.
Duration: 5 minutes 59 seconds

Listed in: Technology

Service Management Leadership - Documenting Defects

Published: Jan. 3, 2022, 3 p.m.
Duration: 6 minutes 10 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Value Stream Mapping

Published: Jan. 2, 2022, 9 p.m.
Duration: 3 minutes 35 seconds

Listed in: Technology

Service Management Leadership - Thinking of the ITIL4 Service Value System as a Subway System

Published: Jan. 1, 2022, 9 p.m.
Duration: 4 minutes 29 seconds

Listed in: Technology

Service Management Leadership - Governance in ITIL4

Published: Dec. 30, 2021, 9 p.m.
Duration: 3 minutes 44 seconds

Listed in: Technology

Service Management Leadership - Difference Between a Demand and an Opportunity

Published: Dec. 29, 2021, 9 p.m.
Duration: 2 minutes 55 seconds

Listed in: Technology

Morning Tea with Jeffrey - Outside-In Thinking

Published: Dec. 29, 2021, 3 p.m.
Duration: 5 minutes 28 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Types of Intake

Published: Dec. 28, 2021, 9 p.m.
Duration: 4 minutes 8 seconds

Listed in: Technology

Service Management Leadership - ITIL as a framework

Published: Dec. 28, 2021, 3 p.m.
Duration: 5 minutes 53 seconds

Listed in: Technology

Service Management Leadership - Measuring

Published: Dec. 27, 2021, 3 p.m.
Duration: 7 minutes 56 seconds

Listed in: Technology

Service Management Leadership - Service Value System Components

Published: Dec. 26, 2021, 9 p.m.
Duration: 3 minutes 16 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Service Value System Introduction

Published: Dec. 25, 2021, 9 p.m.
Duration: 3 minutes 12 seconds

Listed in: Technology

Service Management Leadership - More on ITIL4 Practices

Published: Dec. 24, 2021, 9 p.m.
Duration: 4 minutes 26 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Practices

Published: Dec. 23, 2021, 9 p.m.
Duration: 4 minutes 49 seconds

Listed in: Technology

Service Management Leadership - Four Dimensions of Service Management

Published: Dec. 22, 2021, 9 p.m.
Duration: 2 minutes 26 seconds

Listed in: Technology

Morning Tea with Jeffrey - Putting the "Enterprise" into Enterprise Service Management

Published: Dec. 22, 2021, 3 p.m.
Duration: 6 minutes 28 seconds

Listed in: Technology

Service Management Leadership - High Velocity Needs Guardrails

Published: Dec. 21, 2021, 9 p.m.
Duration: 3 minutes 44 seconds

Listed in: Technology

Service Management Leadership - Reporting

Published: Dec. 21, 2021, 3 p.m.
Duration: 6 minutes 57 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Accelerating Transformation

Published: Dec. 20, 2021, 9 p.m.
Duration: 2 minutes 38 seconds

Listed in: Technology

Service Management Leadership - If it happened to them, it will happen to you

Published: Dec. 20, 2021, 3 p.m.
Duration: 6 minutes 6 seconds

Listed in: Technology

Service Management Leadership - Importance of ITIL4

Published: Dec. 19, 2021, 9 p.m.
Duration: 3 minutes 17 seconds

Listed in: Technology

Service Management Leadership - The Less Prescriptive Nature of ITIL4

Published: Dec. 18, 2021, 9 p.m.
Duration: 4 minutes 1 second

Listed in: Technology

Service Management Leadership - Moving to ITIL4

Published: Dec. 17, 2021, 9 p.m.
Duration: 4 minutes 59 seconds

Listed in: Technology

Service Management Leadership - Why Service Management Initiatives Fall Short

Published: Dec. 16, 2021, 9 p.m.
Duration: 4 minutes 3 seconds

Listed in: Technology

Mitch Pautz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Dec. 16, 2021, 3 p.m.
Duration: 1 hour 7 minutes 28 seconds

Listed in: Technology

Service Management Leadership - ITIL4 - How We Got Here

Published: Dec. 15, 2021, 9 p.m.
Duration: 4 minutes 46 seconds

Listed in: Technology

Morning Tea with Jeffrey - Assessments

Published: Dec. 15, 2021, 3 p.m.
Duration: 5 minutes 45 seconds

Listed in: Technology

Service Management Leadership - Comparing ITIL to Pottery Factories

Published: Dec. 14, 2021, 9 p.m.
Duration: 7 minutes 37 seconds

Listed in: Technology

Service Management Leadership - Measuring Outcomes

Published: Dec. 14, 2021, 3 p.m.
Duration: 3 minutes 38 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Critical Success Factors

Published: Dec. 13, 2021, 9 p.m.
Duration: 4 minutes 32 seconds

Listed in: Technology

Service Management Leadership - Relationship Between Experience Management and Service Management

Published: Dec. 13, 2021, 3 p.m.
Duration: 4 minutes 16 seconds

Listed in: Technology

Service Management Leadership - ITIL is just a framework

Published: Dec. 12, 2021, 9 p.m.
Duration: 3 minutes 15 seconds

Listed in: Technology

Service Management Leadership - ITIL4: The New Frontier

Published: Dec. 11, 2021, 9 p.m.
Duration: 3 minutes 8 seconds

Listed in: Technology

Service Management Leadership - Customer Expectations

Published: Dec. 10, 2021, 9 p.m.
Duration: 3 minutes 10 seconds

Listed in: Technology

Service Management Leadership - Elements of Great Experience

Published: Dec. 8, 2021, 9 p.m.
Duration: 3 minutes 52 seconds

Listed in: Technology

Morning Tea with Jeffrey - IT Asset Management Use Case

Published: Dec. 8, 2021, 3 p.m.
Duration: 6 minutes 30 seconds

Listed in: Technology

Service Management Leadership - What is an Enterprise CMDB?

Published: Dec. 7, 2021, 3 p.m.
Duration: 7 minutes 50 seconds

Listed in: Technology

Service Management Leadership - Technology Impacts on Experience Management

Published: Dec. 6, 2021, 9 p.m.
Duration: 4 minutes 48 seconds

Listed in: Technology

Service Management Leadership - Identifying Blindspots

Published: Dec. 6, 2021, 3 p.m.
Duration: 7 minutes 7 seconds

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Service Management Leadership - 6 Takeaways of Experience Management

Published: Dec. 5, 2021, 9 p.m.
Duration: 6 minutes 18 seconds

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Service Management Leadership - ITIL4 Guiding Principles Intro

Published: Dec. 5, 2021, 4:30 p.m.
Duration: 5 minutes 1 second

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Service Management Leadership - Three Reasons Why You Should Develop Run Books

Published: Dec. 2, 2021, 9 p.m.
Duration: 4 minutes 14 seconds

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Allen Dixon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Dec. 2, 2021, 3 p.m.
Duration: 30 minutes 7 seconds

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Service Management Leadership - Two ways consumers of IT services directly interact with IT

Published: Dec. 1, 2021, 9 p.m.
Duration: 3 minutes 18 seconds

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Service Management Leadership - Maturing Change Management/Enablement

Published: Nov. 30, 2021, 9 p.m.
Duration: 4 minutes 15 seconds

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Service Management Leadership - CMDB Governance

Published: Nov. 30, 2021, 3 p.m.
Duration: 4 minutes

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Service Management Leadership - Removing Bureaucracy From Change Management

Published: Nov. 29, 2021, 9 p.m.
Duration: 4 minutes 23 seconds

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Service Management Leadership - Putting Lipstick on a Pig

Published: Nov. 29, 2021, 3 p.m.
Duration: 5 minutes 32 seconds

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Service Management Leadership - The tools are not the problem

Published: Nov. 28, 2021, 9 p.m.
Duration: 2 minutes 30 seconds

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Service Management Leadership - Avoiding Collisions

Published: Nov. 27, 2021, 9 p.m.
Duration: 3 minutes 14 seconds

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Service Management Leadership - Everything Should Be Focused On Solving Business Problems

Published: Nov. 26, 2021, 9 p.m.
Duration: 2 minutes 9 seconds

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Service Management Leadership - Measuring ITSM Maturity

Published: Nov. 25, 2021, 9 p.m.
Duration: 3 minutes 21 seconds

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Service Management Leadership - Thanksgiving

Published: Nov. 25, 2021, 3 p.m.
Duration: 3 minutes 40 seconds

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Service Management Leadership - Service Management Research

Published: Nov. 24, 2021, 9 p.m.
Duration: 3 minutes 41 seconds

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Morning Tea with Jeffrey - Leadership

Published: Nov. 24, 2021, 3 p.m.
Duration: 6 minutes 33 seconds

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Service Management Leadership - Experience is cumulative

Published: Nov. 23, 2021, 9 p.m.
Duration: 3 minutes 21 seconds

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Service Management Leadership - Service Management Office

Published: Nov. 23, 2021, 3 p.m.
Duration: 5 minutes 42 seconds

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Service Management Leadership - XMO

Published: Nov. 22, 2021, 9 p.m.
Duration: 2 minutes 59 seconds

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Service Management Leadership - The Relationship Between Change and CMDB

Published: Nov. 22, 2021, 3 p.m.
Duration: 4 minutes 39 seconds

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Service Management Leadership - Understanding XLAs

Published: Nov. 21, 2021, 9 p.m.
Duration: 2 minutes 23 seconds

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Service Management Leadership - Measuring the Right Things

Published: Nov. 20, 2021, 9 p.m.
Duration: 3 minutes 39 seconds

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Service Management Leadership - 2 Experience Management Considerations

Published: Nov. 19, 2021, 9 p.m.
Duration: 3 minutes 27 seconds

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Service Management Leadership - Why Experience Matters

Published: Nov. 18, 2021, 9 p.m.
Duration: 4 minutes 41 seconds

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Service Management Leadership - Misconceptions of Experience Management

Published: Nov. 17, 2021, 9 p.m.
Duration: 3 minutes 42 seconds

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Morning Tea with Jeffrey - Most Organizations Do Not Do Knowledge Management Well. Why Not?

Published: Nov. 17, 2021, 3 p.m.
Duration: 4 minutes 55 seconds

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Service Management Leadership - SLAs vs XLAs

Published: Nov. 16, 2021, 9 p.m.
Duration: 3 minutes 54 seconds

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Service Management Leadership - Why a Viable Service Catalog Matters

Published: Nov. 16, 2021, 3 p.m.
Duration: 7 minutes 8 seconds

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Service Management Leadership - Experience Matters

Published: Nov. 15, 2021, 9 p.m.
Duration: 3 minutes 5 seconds

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Service Management Leadership - Why we need a Service Catalog

Published: Nov. 15, 2021, 3 p.m.
Duration: 8 minutes 29 seconds

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Service Management Leadership - Assessing Maturity

Published: Nov. 14, 2021, 9 p.m.
Duration: 5 minutes 29 seconds

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Service Management Leadership - Measuring Service Performance Better

Published: Nov. 12, 2021, 9 p.m.
Duration: 4 minutes 7 seconds

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Service Management Leadership - Engaging with stakeholders

Published: Nov. 11, 2021, 9 p.m.
Duration: 3 minutes 21 seconds

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David Cannon joins Jeffrey Tefertiller on the Service Management Leadership Podcast (special episode)

Published: Nov. 11, 2021, 3 p.m.
Duration: 43 minutes 17 seconds

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Service Management Leadership - Expect Resistance When Striving For Excellence

Published: Nov. 10, 2021, 9 p.m.
Duration: 3 minutes 30 seconds

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Morning Tea with Jeffrey - We are all in this together ...

Published: Nov. 10, 2021, 3 p.m.
Duration: 6 minutes 47 seconds

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Service Management Leadership - Doing Change Management Better

Published: Nov. 9, 2021, 9 p.m.
Duration: 3 minutes 47 seconds

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Service Management Leadership - Why we keep metrics

Published: Nov. 9, 2021, 3 p.m.
Duration: 8 minutes 38 seconds

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Service Management Leadership - 2 Ways to improve service delivery

Published: Nov. 8, 2021, 9 p.m.
Duration: 5 minutes 19 seconds

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Service Management Leadership - Why Metrics Miss The Mark

Published: Nov. 8, 2021, 3 p.m.
Duration: 8 minutes 54 seconds

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Service Management Leadership - Measurement

Published: Nov. 7, 2021, 9 p.m.
Duration: 3 minutes 20 seconds

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Service Management Leadership - How can we incorporate the new technology into the self-service?

Published: Nov. 6, 2021, 8 p.m.
Duration: 3 minutes 27 seconds

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Service Management Leadership - Next steps with Asset Register and CMDB

Published: Nov. 5, 2021, 8 p.m.
Duration: 4 minutes 25 seconds

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Service Management Leadership - How to start doing things right in ITSM & ITAM

Published: Nov. 4, 2021, 8 p.m.
Duration: 3 minutes 38 seconds

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Akshay Anand joins Jeffrey Tefertiller on the Service Management Leadership Podcast

Published: Nov. 4, 2021, 2 p.m.
Duration: 48 minutes 39 seconds

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Morning Tea with Jeffrey - Times Are Changing

Published: Nov. 3, 2021, 2 p.m.
Duration: 4 minutes 54 seconds

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Service Management Leadership - Imagine planning hardware refresh cycles for unknown assets

Published: Nov. 2, 2021, 8 p.m.
Duration: 3 minutes 35 seconds

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Service Management Leadership - How to Measure Better

Published: Nov. 2, 2021, 2 p.m.
Duration: 9 minutes 12 seconds

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Service Management Leadership - How do you handle incidents or changes to technology not in the CMDB?

Published: Nov. 1, 2021, 8 p.m.
Duration: 4 minutes 20 seconds

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Service Management Leadership - CMDB Accuracy

Published: Nov. 1, 2021, 2 p.m.
Duration: 6 minutes 46 seconds

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Service Management Leadership - Including all Assets and CIs

Published: Oct. 31, 2021, 8 p.m.
Duration: 3 minutes 33 seconds

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Morning Tea with Jeffrey - Simplify!

Published: Oct. 27, 2021, 2 p.m.
Duration: 7 minutes 36 seconds

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Service Management Leadership - Watermelon, Kiwi, and Oranges

Published: Oct. 26, 2021, 2 p.m.
Duration: 8 minutes 57 seconds

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Service Management Leadership - Lack of IT Performance (from Vanson Bourne Report)

Published: Oct. 25, 2021, 2 p.m.
Duration: 9 minutes 3 seconds

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David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Oct. 21, 2021, 2 p.m.
Duration: 35 minutes 48 seconds

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Morning Tea with Jeffrey - Aspects of a Successful CMDB

Published: Oct. 20, 2021, 2 p.m.
Duration: 6 minutes 39 seconds

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Service Management Leadership - The Decline (and Importance) of Release and Deployment

Published: Oct. 19, 2021, 2 p.m.
Duration: 10 minutes 21 seconds

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Service Management Leadership - Strive to be the Best

Published: Oct. 18, 2021, 2 p.m.
Duration: 7 minutes 9 seconds

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James Moy joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

Published: Oct. 14, 2021, 2 p.m.
Duration: 53 minutes 50 seconds

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Morning Tea with Jeffrey - Learning from the Facebook Disaster

Published: Oct. 13, 2021, 2 p.m.
Duration: 10 minutes 42 seconds

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Service Management Leadership - Sometimes, Good Enough is Good Enough

Published: Oct. 12, 2021, 2 p.m.
Duration: 4 minutes 44 seconds

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Service Management Leadership - Diving Deeper on Metrics

Published: Oct. 11, 2021, 2 p.m.
Duration: 10 minutes 36 seconds

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Morning Tea with Jeffrey - "The Great Resignation" Fallacy

Published: Oct. 6, 2021, 2 p.m.
Duration: 8 minutes 19 seconds

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Service Management Leadership - Trust

Published: Oct. 5, 2021, 2 p.m.
Duration: 8 minutes 53 seconds

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Service Management Leadership - The Best Ability is Availability

Published: Oct. 4, 2021, 2 p.m.
Duration: 10 minutes 20 seconds

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Morning Tea with Jeffrey - Empathy

Published: Sept. 29, 2021, 2 p.m.
Duration: 7 minutes 43 seconds

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Service Management Leadership - Solving the Conflict

Published: Sept. 28, 2021, 2 p.m.
Duration: 7 minutes 18 seconds

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Service Management Leadership - Accelerating Rates of Change

Published: Sept. 27, 2021, 2 p.m.
Duration: 10 minutes 40 seconds

Listed in: Technology

Morning Tea with Jeffrey - Putting the "S" Back In

Published: Sept. 22, 2021, 2 p.m.
Duration: 9 minutes 26 seconds

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Service Management Leadership - Context and Perspective

Published: Sept. 21, 2021, 2 p.m.
Duration: 7 minutes 40 seconds

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Service Management Leadership - Co-creating Value

Published: Sept. 20, 2021, 2 p.m.
Duration: 8 minutes 58 seconds

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Morning Tea with Jeffrey - Implementing a Tool ...

Published: Sept. 15, 2021, 2 p.m.
Duration: 7 minutes 14 seconds

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Service Management Leadership - Focus on Desired Outcomes

Published: Sept. 14, 2021, 2 p.m.
Duration: 6 minutes 22 seconds

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Service Management Leadership - We have failed ... what now?

Published: Sept. 13, 2021, 2 p.m.
Duration: 7 minutes 21 seconds

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Morning Tea with Jeffrey - The pitfalls to avoid

Published: Sept. 8, 2021, 2 p.m.
Duration: 7 minutes 11 seconds

Listed in: Technology

Service Management Leadership A new way of looking at things

Published: Sept. 7, 2021, 2:11 p.m.
Duration: 8 minutes 24 seconds

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Service Management Leadership - Why I do what I do

Published: Sept. 6, 2021, 2 p.m.
Duration: 8 minutes 59 seconds

Listed in: Technology

Morning Tea with Jeffrey - Addressing Unhappiness in IT Service Delivery

Published: Sept. 1, 2021, 2 p.m.
Duration: 5 minutes 54 seconds

Listed in: Technology

Service Management Leadership - Seeing Service Management & SLAs through an Experience Lens

Published: Aug. 31, 2021, 2 p.m.
Duration: 6 minutes 35 seconds

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Service Management Leadership - IT Service Delivery and a Deli

Published: Aug. 30, 2021, 2 p.m.
Duration: 6 minutes 56 seconds

Listed in: Technology

Jeevan Lobo Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Aug. 26, 2021, 3:05 p.m.
Duration: 46 minutes 23 seconds

Listed in: Technology

Morning Tea with Jeffrey - In a world filled with constraints ...

Published: Aug. 25, 2021, 2 p.m.
Duration: 4 minutes 28 seconds

Listed in: Technology

Service Management Leadership - How to handle the chaos

Published: Aug. 24, 2021, 2 p.m.
Duration: 5 minutes 43 seconds

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Service Management Leadership - Removing Bureacracy

Published: Aug. 23, 2021, 2 p.m.
Duration: 6 minutes 43 seconds

Listed in: Technology

Morning Tea with Jeffrey - Most People Say We Are Measuring The Wrong Things ... They Are Correct

Published: Aug. 18, 2021, 2 p.m.
Duration: 9 minutes 49 seconds

Listed in: Technology

Service Management Leadership - Continual Improvement

Published: Aug. 17, 2021, 2 p.m.
Duration: 5 minutes 40 seconds

Listed in: Technology

Service Management Leadership - Incorporating all technology in your ITSM & ITAM programs

Published: Aug. 16, 2021, 2 p.m.
Duration: 5 minutes 18 seconds

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Morning Tea with Jeffrey - CMDB Cautionary Tales

Published: Aug. 11, 2021, 2 p.m.
Duration: 9 minutes 26 seconds

Listed in: Technology

Service Management Leadership - Seeing Things From Our Consumers' Perspective

Published: Aug. 10, 2021, 2 p.m.
Duration: 9 minutes 36 seconds

Listed in: Technology

Service Management Leadership - Experience Management

Published: Aug. 9, 2021, 2 p.m.
Duration: 7 minutes 1 second

Listed in: Technology

Morning Tea with Jeffrey - CMDB as a cornerstone for growth of technology

Published: Aug. 4, 2021, 2 p.m.
Duration: 5 minutes 32 seconds

Listed in: Technology

Service Management Leadership - Let's Build a Community

Published: Aug. 3, 2021, 2 p.m.
Duration: 5 minutes 1 second

Listed in: Technology

Service Management Leadership - Focus on what is important

Published: Aug. 2, 2021, 2 p.m.
Duration: 6 minutes 32 seconds

Listed in: Technology

Philip DeYoung Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: July 29, 2021, 2 p.m.
Duration: 45 minutes 44 seconds

Listed in: Technology

Morning Tea with Jeffrey - How to do Change better

Published: July 28, 2021, 2 p.m.
Duration: 11 minutes 12 seconds

Listed in: Technology

Service Management Leadership - How easy is it to consume your services?

Published: July 27, 2021, 2 p.m.
Duration: 8 minutes 43 seconds

Listed in: Technology

Service Management Leadership - Our customers need more

Published: July 26, 2021, 2 p.m.
Duration: 8 minutes 27 seconds

Listed in: Technology

Morning Tea with Jeffrey - How to fix the problem

Published: July 21, 2021, 2 p.m.
Duration: 7 minutes 52 seconds

Listed in: Technology

Service Management Leadership - Time is flowing by

Published: July 20, 2021, 2 p.m.
Duration: 5 minutes 12 seconds

Listed in: Technology

Service Management Leadership - It is not the tools fault

Published: July 19, 2021, 2 p.m.
Duration: 6 minutes 4 seconds

Listed in: Technology

Morning Tea with Jeffrey - A framework is only as good as it is applied

Published: July 14, 2021, 2 p.m.
Duration: 8 minutes 33 seconds

Listed in: Technology

Service Management Leadership - Two ways to reduce cost and improve customer experience

Published: July 13, 2021, 2 p.m.
Duration: 7 minutes 39 seconds

Listed in: Technology

Service Management Leadership - See, yours is not so bad ....

Published: July 12, 2021, 2 p.m.
Duration: 6 minutes 19 seconds

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Morning Tea with Jeffrey - Guidance on using external partners

Published: July 7, 2021, noon
Duration: 9 minutes 30 seconds

Listed in: Technology

Service Management Leadership - What Have We Learned?

Published: July 6, 2021, 2 p.m.
Duration: 9 minutes 47 seconds

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Service Management Leadership - Cannot Win Without Serving

Published: July 5, 2021, 2 p.m.
Duration: 2 minutes 47 seconds

Listed in: Technology

Morning Tea with Jeffrey - Stop the madness

Published: June 30, 2021, 2 p.m.
Duration: 7 minutes 6 seconds

Listed in: Technology

Service Management Leadership - Value of great leaders

Published: June 29, 2021, 2 p.m.
Duration: 5 minutes 56 seconds

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Service Management Leadership - Role of governance

Published: June 28, 2021, 2 p.m.
Duration: 7 minutes 38 seconds

Listed in: Technology

David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: June 24, 2021, 2 p.m.
Duration: 1 hour 11 minutes 19 seconds

Listed in: Technology

Morning Tea with Jeffrey - Organizational Change Management

Published: June 23, 2021, 2 p.m.
Duration: 9 minutes 26 seconds

Listed in: Technology

Service Management Leadership - How current and relevant is your knowledge?

Published: June 22, 2021, 2 p.m.
Duration: 7 minutes

Listed in: Technology

Service Management Leadership - The difference between good and great

Published: June 21, 2021, 2 p.m.
Duration: 6 minutes 5 seconds

Listed in: Technology

Waseem Ahmed Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: June 17, 2021, 2 p.m.
Duration: 59 minutes 14 seconds

Listed in: Technology

Morning Tea with Jeffrey - Improving Your CMDB

Published: June 16, 2021, 2 p.m.
Duration: 8 minutes 39 seconds

Listed in: Technology

Service Management Leadership - You Can Take My Request .....

Published: June 15, 2021, 2 p.m.
Duration: 5 minutes 13 seconds

Listed in: Technology

Service Management Leadership - Service-Management-as-a-Service

Published: June 14, 2021, 2 p.m.
Duration: 5 minutes 35 seconds

Listed in: Technology

Jim Hussey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: June 10, 2021, 2 p.m.
Duration: 39 minutes 23 seconds

Listed in: Technology

Morning Tea with Jeffrey - Avoid the Daves

Published: June 9, 2021, 2 p.m.
Duration: 7 minutes 5 seconds

Listed in: Technology

Service Management Leadership - Governance Is Not A Profane Word

Published: June 8, 2021, 2 p.m.
Duration: 5 minutes 57 seconds

Listed in: Technology

Service Management Leadership - 4 Unique Things To Every Organization That Will Impact ITIL4 Adoption

Published: June 7, 2021, 2 p.m.
Duration: 5 minutes 39 seconds

Listed in: Technology

Kenneth Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: June 3, 2021, 2 p.m.
Duration: 38 minutes 23 seconds

Listed in: Technology

Morning Tea with Jeffrey - Service Management Anagolous To Pottery

Published: June 2, 2021, 2 p.m.
Duration: 7 minutes 36 seconds

Listed in: Technology

Service Management Leadership - Two Perspectives Needed For ITIL4 Transition

Published: June 1, 2021, 2 p.m.
Duration: 6 minutes 21 seconds

Listed in: Technology

Service Management Leadership - Alignment of Measures and Metrics

Published: May 31, 2021, 2 p.m.
Duration: 4 minutes 29 seconds

Listed in: Technology

Beth Kaminsky Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: May 27, 2021, 5 p.m.
Duration: 1 hour 2 minutes 52 seconds

Listed in: Technology

Morning Tea with Jeffrey - Watermelon Metrics

Published: May 26, 2021, 2 p.m.
Duration: 7 minutes 55 seconds

Listed in: Technology

Service Management Leadership - Leading and Lagging Indicators

Published: May 25, 2021, 2 p.m.
Duration: 6 minutes 12 seconds

Listed in: Technology

Service Management Leadership - Three Things To Improve Your ITIL4 Transition

Published: May 24, 2021, 2 p.m.
Duration: 5 minutes 41 seconds

Listed in: Technology

Morning Tea with Jeffrey - CMDB

Published: May 19, 2021, 2 p.m.
Duration: 6 minutes 31 seconds

Listed in: Technology

Why I Decided Now Was The Right Time To Write The Book "ITIL4: The New Frontier:

Published: May 18, 2021, 2 p.m.
Duration: 3 minutes 17 seconds

Listed in: Technology

Service Management Leadership - A Different Paradigm For Service Management

Published: May 17, 2021, 2 p.m.
Duration: 5 minutes 52 seconds

Listed in: Technology

Why I Named My New Book "ITIL4: The New Frontier:

Published: May 12, 2021, 7 p.m.
Duration: 3 minutes 19 seconds

Listed in: Technology

Morning Tea with Jeffrey - Value Streams

Published: May 12, 2021, 2 p.m.
Duration: 5 minutes 3 seconds

Listed in: Technology

Service Management Leadership - The Goalposts are Moving

Published: May 11, 2021, 2 p.m.
Duration: 4 minutes 54 seconds

Listed in: Technology

Service Management Leadership - Theory versus Practice

Published: May 10, 2021, 2 p.m.
Duration: 6 minutes 11 seconds

Listed in: Technology

Why I Decided To Write The Book "ITIL4: The New Frontier:

Published: May 5, 2021, 2 p.m.
Duration: 4 minutes 23 seconds

Listed in: Technology

Morning Tea with Jeffrey - How Do We Improve Leadership Decision-Making

Published: May 5, 2021, 2 p.m.
Duration: 4 minutes 41 seconds

Listed in: Technology

Service Management Leadership - ITIL4 Concepts of Demand and Opportunity

Published: May 4, 2021, 2 p.m.
Duration: 4 minutes 30 seconds

Listed in: Technology

Service Management Leadership - Your CMDB Must Be Better

Published: May 3, 2021, 2 p.m.
Duration: 5 minutes 4 seconds

Listed in: Technology

Morning Tea with Jeffrey - It Is All About The Relationships

Published: April 28, 2021, 2 p.m.
Duration: 5 minutes 8 seconds

Listed in: Technology

Service Management Leadership - It is all in the handoffs

Published: April 27, 2021, 2 p.m.
Duration: 5 minutes 5 seconds

Listed in: Technology

Service Management Leadership - The Abilene Paradox

Published: April 26, 2021, 2 p.m.
Duration: 4 minutes 49 seconds

Listed in: Technology

Morning Tea with Jeffrey - How to improve the standing of your IT organization

Published: April 21, 2021, 2 p.m.
Duration: 8 minutes 20 seconds

Listed in: Technology

Service Management Leadership - Managing Software

Published: April 20, 2021, 2 p.m.
Duration: 7 minutes 11 seconds

Listed in: Technology

Service Management Leadership - Avoiding the Retread Service Management Office

Published: April 19, 2021, 2 p.m.
Duration: 5 minutes 38 seconds

Listed in: Technology

Service Management Leadership - The Need for a Vendor Management Office

Published: April 17, 2021, 2 p.m.
Duration: 5 minutes 17 seconds

Listed in: Technology

Service Management Leadership - Leveraging Data For Service Management & Asset Management

Published: April 16, 2021, 2:01 p.m.
Duration: 7 minutes 56 seconds

Listed in: Technology

Service Management Leadership - The Most Important Aspect of Technical Debt

Published: April 15, 2021, 3:28 p.m.
Duration: 4 minutes 28 seconds

Listed in: Technology

Morning Tea with Jeffrey - Illustration of a Leased Car, Never Driven

Published: April 14, 2021, 2 p.m.
Duration: 8 minutes 25 seconds

Listed in: Technology

Service Management Leadership - Establishing a "Front Door" is Just the Start

Published: April 13, 2021, 2 p.m.
Duration: 5 minutes 25 seconds

Listed in: Technology

Service Management Leadership - Rise above the firefighting

Published: April 12, 2021, 2 p.m.
Duration: 6 minutes 6 seconds

Listed in: Technology

Service Management Leadership - Alignment of Business Continuity and Disaster Recovery

Published: April 9, 2021, 2 p.m.
Duration: 6 minutes 13 seconds

Listed in: Technology

Morning Tea with Jeffrey - Strategic Thought For ITIL4 Transformation

Published: April 7, 2021, 2 p.m.
Duration: 6 minutes 23 seconds

Listed in: Technology

Service Management Leadership - Software Asset Management Partnering with Information Security

Published: April 6, 2021, 2 p.m.
Duration: 6 minutes 10 seconds

Listed in: Technology

Service Management Leadership - Quest for Improvement

Published: April 5, 2021, 2 p.m.
Duration: 6 minutes 40 seconds

Listed in: Technology

Service Management Leadership - Metrics and the Need to be Objective and Accurate

Published: April 1, 2021, 2 p.m.
Duration: 7 minutes 9 seconds

Listed in: Technology

Morning Tea with Jeffrey - Avoiding An Important Risk To Your Transformation

Published: March 31, 2021, 2 p.m.
Duration: 10 minutes

Listed in: Technology

Service Management Leadership - How Much Money Are You Leaving On The Table?

Published: March 30, 2021, 2 p.m.
Duration: 6 minutes

Listed in: Technology

Service Management Leadership - We do not succeed alone

Published: March 29, 2021, 2 p.m.
Duration: 1 minute 59 seconds

Listed in: Technology

Second Annual Global ITAM Summit - Breakout Session - Piaras MacDonnell

Published: March 25, 2021, 5 p.m.
Duration: 26 minutes 27 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Trap of Sunk Cost Decision-Making

Published: March 24, 2021, 2 p.m.
Duration: 16 minutes 30 seconds

Listed in: Technology

Service Management Leadership - Leveraging Momentum

Published: March 23, 2021, 2 p.m.
Duration: 2 minutes 42 seconds

Listed in: Technology

Service Management Leadership - Improving how Service Management is viewed

Published: March 22, 2021, 2 p.m.
Duration: 4 minutes 8 seconds

Listed in: Technology

Service Management Leadership - Synergy between hardware asset management and software asset management

Published: March 19, 2021, 2 p.m.
Duration: 2 minutes 42 seconds

Listed in: Technology

Second Annual Global ITAM Summit - Panel Discussion

Published: March 18, 2021, 5 p.m.
Duration: 51 minutes 4 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Tension Between Transformation and Cost Pressures

Published: March 17, 2021, 2 p.m.
Duration: 6 minutes

Listed in: Technology

Service Management Leadership - Brief discussion on how to show value in today's technology world

Published: March 15, 2021, 2 p.m.
Duration: 4 minutes 8 seconds

Listed in: Technology

Morning Tea with Jeffrey - How to Reduce the Impact of an Outage

Published: March 10, 2021, 3 p.m.
Duration: 16 minutes 12 seconds

Listed in: Technology

Morning Tea with Jeffrey - Understanding the Cost of an Outage

Published: March 3, 2021, 3 p.m.
Duration: 37 minutes 31 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Impact of One Degree in Digital Transformation

Published: Feb. 26, 2021, 3 p.m.
Duration: 7 minutes 43 seconds

Listed in: Technology

Morning Tea with Jeffrey - Accelerating Digital Transformation

Published: Feb. 24, 2021, 3 p.m.
Duration: 16 minutes 4 seconds

Listed in: Technology

Morning Tea with Jeffrey - Technical Debt as an Accelerator of Transformation

Published: Feb. 17, 2021, 3 p.m.
Duration: 10 minutes 54 seconds

Listed in: Technology

Alex Fullick Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Feb. 11, 2021, 6 p.m.
Duration: 1 hour 15 minutes 7 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Changing of the Times

Published: Feb. 10, 2021, 3 p.m.
Duration: 8 minutes 52 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Value of Execution over Strategy

Published: Feb. 3, 2021, 3 p.m.
Duration: 5 minutes 43 seconds

Listed in: Technology

Alexander Golev Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Jan. 28, 2021, 6 p.m.
Duration: 53 minutes 23 seconds

Listed in: Technology

Morning Tea with Jeffrey - The Best Ability is Availability

Published: Jan. 27, 2021, 3 p.m.
Duration: 7 minutes 20 seconds

Listed in: Technology

Morning Tea with Jeffrey - Imperative Strategy for Decommissioning

Published: Jan. 20, 2021, 3 p.m.
Duration: 5 minutes 23 seconds

Listed in: Technology

Rob Akershoek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Part 1 of 2)

Published: Jan. 14, 2021, 6 p.m.
Duration: 57 minutes 25 seconds

Listed in: Technology

Morning Tea with Jeffrey - Transitioning to ITIL4

Published: Jan. 13, 2021, 3 p.m.
Duration: 6 minutes 51 seconds

Listed in: Technology

Rina Brahmbhatt Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Jan. 7, 2021, 6 p.m.
Duration: 45 minutes 29 seconds

Listed in: Technology

Morning Tea with Jeffrey - Introduction

Published: Jan. 6, 2021, 2 p.m.
Duration: 5 minutes 20 seconds

Listed in: Technology

Kathy Foster Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Dec. 17, 2020, 6 p.m.
Duration: 48 minutes 38 seconds

Listed in: Technology

Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Dec. 10, 2020, 9:49 p.m.
Duration: 43 minutes 3 seconds

Listed in: Technology

David Billouz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Nov. 23, 2020, 4:23 p.m.
Duration: 31 minutes 9 seconds

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James Moy Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Nov. 20, 2020, 5:18 p.m.
Duration: 53 minutes 50 seconds

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Aravinda Kilaru Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Nov. 12, 2020, 6 p.m.
Duration: 48 minutes 44 seconds

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David Cannon and Mark Bradley Join the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Nov. 6, 2020, 3:08 a.m.
Duration: 1 hour 36 minutes 17 seconds

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Kat Macdermid and Lisa Parnis Join the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Oct. 30, 2020, midnight
Duration: 43 minutes 44 seconds

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Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Oct. 22, 2020, 9:28 p.m.
Duration: 1 hour 1 minute 38 seconds

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How to Reduce IT Spend as a CIO - Service Management Leadership Podcast

Published: Oct. 8, 2020, midnight
Duration: 8 minutes 53 seconds

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Stephen Taylor Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Oct. 3, 2020, 1:38 a.m.
Duration: 58 minutes 35 seconds

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Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Sept. 24, 2020, 9:31 p.m.
Duration: 1 hour 57 minutes

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Kevin McEvilly Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Sept. 17, 2020, 11:59 p.m.
Duration: 55 minutes 48 seconds

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Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Sept. 3, 2020, 9:33 p.m.
Duration: 35 minutes 54 seconds

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Jim Ryan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Sept. 3, 2020, 5 p.m.
Duration: 45 minutes 35 seconds

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Rhonda Downing Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Aug. 27, 2020, 10:19 p.m.
Duration: 38 minutes 41 seconds

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Jamie Holcombe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Aug. 20, 2020, 7:39 p.m.
Duration: 49 minutes 16 seconds

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Stephanie Warren Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Aug. 13, 2020, 9:14 p.m.
Duration: 34 minutes 6 seconds

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David Ratcliffe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: Aug. 7, 2020, midnight
Duration: 45 minutes 50 seconds

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Steve Hayman Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: July 30, 2020, 11:13 p.m.
Duration: 32 minutes 52 seconds

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Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: July 23, 2020, 9:50 p.m.
Duration: 39 minutes 54 seconds

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Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Published: July 18, 2020, 1:46 a.m.
Duration: 40 minutes 5 seconds

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Launching 'Service Management Leadership Podcast with Jeffrey Tefertiller'

Published: July 13, 2020, 8:55 p.m.
Duration: 6 minutes 20 seconds

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