Customer Service Culture
Customer Service Culture è il 1° podcast italiano dedicato al servizio clienti digitale. Paolo Fabrizio condivide esempi concreti, approfondimenti e interviste a imprese che hanno ottimizzato la relazione con il cliente grazie alle conversazioni digitali (via social media, live chat, video chat, app di messaggistica).Sito web: https://customerserviceculture.com/
Podcasts
#206 L'hai gestita bene? Per il cliente no
Published: Feb. 6, 2024, 2:47 p.m.Duration: 22 minutes 12 seconds
Listed in: Business
#205 Tutte le risposte sul mio ultimo libro
Published: Jan. 10, 2024, 3:03 p.m.Duration: 36 minutes 31 seconds
Listed in: Business
#204 Lezioni di gestione del tempo dal dentista
Published: Nov. 8, 2023, 2:04 p.m.Duration: 18 minutes 53 seconds
Listed in: Business
#203 5 leve per esperienze digitali al top
Published: Sept. 27, 2023, 3:29 p.m.Duration: 31 minutes 31 seconds
Listed in: Business
#202 Due esperienze simili, una da non ripetere
Published: Aug. 30, 2023, 3:54 p.m.Duration: 17 minutes 33 seconds
Listed in: Business
#201 Assistenza con i canali digitali: perche alcuni stentano
Published: July 11, 2023, 1:56 p.m.Duration: 26 minutes 4 seconds
Listed in: Business
#200 volte Digital Customer Service!
Published: June 14, 2023, 7:06 a.m.Duration: 34 minutes 15 seconds
Listed in: Business
#199 Hai paura dei complimenti del cliente?
Published: May 17, 2023, 9:10 a.m.Duration: 25 minutes 43 seconds
Listed in: Business
#198 Prepara il tuo team alla formazione
Published: April 18, 2023, 2:20 p.m.Duration: 23 minutes 39 seconds
Listed in: Business
#197 Unisci tecnologie e competenze digitali
Published: March 7, 2023, 9:55 a.m.Duration: 25 minutes 25 seconds
Listed in: Business
#196 Come gestire un disservizio improvviso
Published: Feb. 6, 2023, 11:33 p.m.Duration: 26 minutes 57 seconds
Listed in: Business
#195 Il tuo Customer Service sta evolvendo?
Published: Jan. 10, 2023, 8:19 a.m.Duration: 40 minutes 30 seconds
Listed in: Business
#194 Come sfruttare le recensioni online del cliente
Published: Nov. 29, 2022, 4:39 p.m.Duration: 47 minutes 43 seconds
Listed in: Business
#193 Come salvo il mio team di assistenza dall'esaurimento?
Published: Oct. 11, 2022, 1:18 p.m.Duration: 31 minutes 4 seconds
Listed in: Business
#192 4 priorita di Digital Customer Service sotto la lente
Published: Sept. 13, 2022, 8:34 p.m.Duration: 30 minutes 47 seconds
Listed in: Business
#191 Quando assistente e cliente invertono i ruoli
Published: July 26, 2022, 8:58 a.m.Duration: 17 minutes 47 seconds
Listed in: Business
#190 Da supporto clienti a centro di competenze
Published: June 28, 2022, 4:05 p.m.Duration: 49 minutes 16 seconds
Listed in: Business
#189 Cosa succede dopo la conversazione
Published: April 20, 2022, 7:11 a.m.Duration: 15 minutes 17 seconds
Listed in: Business
#188 2 conversazioni che valgono 10 vendite
Published: March 23, 2022, 4:38 p.m.Duration: 22 minutes 48 seconds
Listed in: Business
#187 Educa il cliente al tuo servizio personalizzato
Published: Jan. 25, 2022, 8:02 a.m.Duration: 24 minutes 58 seconds
Listed in: Business
#186 Tre percorsi di coaching digitale per il 2022
Published: Dec. 15, 2021, 9:03 a.m.Duration: 33 minutes 1 second
Listed in: Business
#185 Competenze digitali: chi si accontenta perde
Published: Nov. 9, 2021, 8:51 a.m.Duration: 13 minutes 55 seconds
Listed in: Business
#184 Sara ha sbagliato e lo ha detto al cliente
Published: Sept. 28, 2021, 2:12 p.m.Duration: 17 minutes 13 seconds
Listed in: Business
#183 Una storia di successo [intervista con Sabrina Calabrese]
Published: June 19, 2021, 10:29 a.m.Duration: 31 minutes 58 seconds
Listed in: Business
#182 Il tuo viaggio nel Digital Customer Service
Published: May 19, 2021, 7:09 a.m.Duration: 24 minutes 19 seconds
Listed in: Business
#181 Il cliente non estrae il cartellino giallo? Preoccupati
Published: April 20, 2021, 2:52 p.m.Duration: 18 minutes 49 seconds
Listed in: Business
#180 Una conversazione unica per conquistare il cliente
Published: March 23, 2021, 7:48 p.m.Duration: 1 hour 1 minute 14 seconds
Listed in: Business
#179 Quando Customer Service e Marketing si parlano
Published: Feb. 23, 2021, 10:41 a.m.Duration: 19 minutes 55 seconds
Listed in: Business
#178 Le conversazioni digitali sono il tuo specchio
Published: Jan. 19, 2021, 1:33 p.m.Duration: 15 minutes 34 seconds
Listed in: Business
#177 I valori da trasmettere al cliente
Published: Nov. 18, 2020, 7:31 a.m.Duration: 17 minutes 9 seconds
Listed in: Business
#176 Se il cliente arriva prima di te hai fallito
Published: Oct. 14, 2020, 10:38 a.m.Duration: 18 minutes 53 seconds
Listed in: Business
#175 L'ambasciatore del tuo servizio clienti
Published: Sept. 22, 2020, 5:09 p.m.Duration: 17 minutes 14 seconds
Listed in: Business
#174 Il prezzo salato di un'informazione tardiva
Published: Sept. 1, 2020, 8:51 a.m.Duration: 18 minutes 18 seconds
Listed in: Business
#173 Perche non esiste formazione valida senza consulenza
Published: July 21, 2020, 2:21 p.m.Duration: 16 minutes 20 seconds
Listed in: Business
#172 Trasforma l'addio del cliente in arrivederci
Published: June 30, 2020, 2:17 p.m.Duration: 20 minutes 24 seconds
Listed in: Business
#171 Anche la voce diventa canale digitale [intervista a Domenico Rossi]
Published: June 16, 2020, 5:41 p.m.Duration: 39 minutes 31 seconds
Listed in: Business
#170 Come gestire il servizio clienti da remoto
Published: June 2, 2020, 10:27 a.m.Duration: 20 minutes 21 seconds
Listed in: Business
#169 Il gap digitale tra cliente, manager e team
Published: May 19, 2020, 2:46 p.m.Duration: 21 minutes 19 seconds
Listed in: Business
#168 Come curare il rapporto con il cliente online
Published: May 5, 2020, 7:11 a.m.Duration: 21 minutes 43 seconds
Listed in: Business
#167 La trappola del 'solo se e urgente'
Published: April 21, 2020, 1:36 p.m.Duration: 16 minutes 14 seconds
Listed in: Business
#166 Sfrutta il tempo accelerando sui canali digitali
Published: April 7, 2020, 2:09 p.m.Duration: 17 minutes 48 seconds
Listed in: Business
#165 Qualsiasi cosa ha un prezzo, tranne il tuo servizio
Published: March 10, 2020, 6:21 p.m.Duration: 19 minutes 18 seconds
Listed in: Business
#164 Come offrire un call me back vincente
Published: Feb. 25, 2020, 10:05 a.m.Duration: 22 minutes 15 seconds
Listed in: Business
#163 Quando andare oltre per accontentare il cliente
Published: Feb. 11, 2020, 1:08 p.m.Duration: 20 minutes 27 seconds
Listed in: Business
#162 La verita del cliente ti fa male lo sai
Published: Jan. 14, 2020, 11:05 p.m.Duration: 17 minutes 30 seconds
Listed in: Business
#161 7 podcast sul customer service da condividere
Published: Dec. 17, 2019, 11:05 p.m.Duration: 16 minutes 54 seconds
Listed in: Business
#160 Le domande piu frequenti sul Digital Customer Service
Published: Dec. 3, 2019, 11:05 p.m.Duration: 18 minutes 37 seconds
Listed in: Business
#159 Cosa stai facendo per non inquinare l'esperienza del cliente?
Published: Nov. 19, 2019, 11:05 p.m.Duration: 17 minutes 42 seconds
Listed in: Business
#158 3 modi per sabotare il servizio clienti
Published: Oct. 29, 2019, 11:05 p.m.Duration: 14 minutes 47 seconds
Listed in: Business
#157 Gli errori da evitare con le app di messaggistica
Published: Oct. 8, 2019, 10:05 p.m.Duration: 20 minutes 13 seconds
Listed in: Business
#156 Contact centre: due generazioni a confronto
Published: Sept. 25, 2019, 6:43 a.m.Duration: 18 minutes 16 seconds
Listed in: Business
#155 Il cliente? Lo voglio vedere in faccia
Published: Sept. 10, 2019, 10:03 p.m.Duration: 13 minutes 59 seconds
Listed in: Business
#154 Semplificare la vita al cliente per prevenire frizioni
Published: Aug. 28, 2019, 7:27 a.m.Duration: 11 minutes 57 seconds
Listed in: Business
#153 Come e dove comunicare con il cliente digitale
Published: June 26, 2019, 8:41 a.m.Duration: 18 minutes 20 seconds
Listed in: Business
#152 Come prevenire la sindrome di Asterix nel servizio clienti
Published: June 19, 2019, 2:30 p.m.Duration: 18 minutes 2 seconds
Listed in: Business
#151 Persone e tecnologia per il servizio clienti digitale
Published: June 5, 2019, 6:33 a.m.Duration: 17 minutes 48 seconds
Listed in: Business
#150 Come scegliere il tono di voce sui canali digitali
Published: May 21, 2019, 9:30 p.m.Duration: 16 minutes 41 seconds
Listed in: Business
#149 Quando l'assistenza ha una doppia personalita
Published: May 7, 2019, 5:05 p.m.Duration: 17 minutes 9 seconds
Listed in: Business
#148 La risposta che conquista o allontana il cliente
Published: April 10, 2019, 4:23 p.m.Duration: 14 minutes 54 seconds
Listed in: Business
#147 L'esperienza di Laura nel Servizio Clienti
Published: March 19, 2019, 11:06 p.m.Duration: 18 minutes 35 seconds
Listed in: Business
#146 Come informare i clienti in modo efficace
Published: Feb. 26, 2019, 6 p.m.Duration: 12 minutes 38 seconds
Listed in: Business
#145 Cercasi Customer Service Manager che duri poco
Published: Jan. 30, 2019, 7:46 a.m.Duration: 15 minutes 12 seconds
Listed in: Business
#144 Da call centre a Digital Customer Service Team
Published: Dec. 19, 2018, 11:56 p.m.Duration: 14 minutes 22 seconds
Listed in: Business
#143 Come fare scappare i clienti a gambe levate
Published: Nov. 28, 2018, 11:11 p.m.Duration: 12 minutes 26 seconds
Listed in: Business
#142 Caro cliente, ci segua precedendoci
Published: Oct. 30, 2018, 11:20 p.m.Duration: 11 minutes 57 seconds
Listed in: Business
#141 Come sabotare un progetto digitale senza volerlo
Published: Oct. 16, 2018, 9:05 p.m.Duration: 15 minutes 39 seconds
Listed in: Business
#140 Spiacente, il problema non e di nostra competenza
Published: Oct. 3, 2018, 1:05 a.m.Duration: 14 minutes 46 seconds
Listed in: Business
#139 Il corso per sfruttare i podcast nel tuo business
Published: Sept. 5, 2018, 5:05 p.m.Duration: 15 minutes 1 second
Listed in: Business
#138 Il mese ideale per preparare il customer service
Published: Aug. 8, 2018, 5:05 a.m.Duration: 11 minutes 28 seconds
Listed in: Business
#137 Mi conviene rispondere in pubblico o in privato?
Published: July 24, 2018, 10:13 p.m.Duration: 17 minutes
Listed in: Business
#136 2 ingredienti per un progetto di Digital Customer Service
Published: July 10, 2018, 10:15 p.m.Duration: 18 minutes 20 seconds
Listed in: Business
#135 Le opportunita del Fintech - Intervista a Fabrizio Villani
Published: June 27, 2018, 5 a.m.Duration: 40 minutes 58 seconds
Listed in: Business
#134 C'e solo un posto giusto per il servizio clienti
Published: June 20, 2018, 5:05 a.m.Duration: 12 minutes 12 seconds
Listed in: Business
#133 Come scegliere la piattaforma di Digital Customer Service
Published: June 6, 2018, 5:05 a.m.Duration: 20 minutes 9 seconds
Listed in: Business
#132 Comunicare tra colleghi per un servizio migliore
Published: May 23, 2018, 5:05 a.m.Duration: 14 minutes 46 seconds
Listed in: Business
#131 I benefici del Social Customer Service - intervista a Dolores Vincenzo
Published: May 9, 2018, 6:15 a.m.Duration: 28 minutes 5 seconds
Listed in: Business
#130 Sfruttare i chat bot in azienda - intervista ad Alessandro Vitale
Published: April 17, 2018, 6:25 a.m.Duration: 38 minutes 5 seconds
Listed in: Business
#129 Live Chat nel customer service - intervista a Floriana Cantarella
Published: April 11, 2018, 9:02 p.m.Duration: 21 minutes 42 seconds
Listed in: Business
#128 Innova la relazione con il cliente- intervista a Mario Massone
Published: March 5, 2018, 10:25 p.m.Duration: 14 minutes 33 seconds
Listed in: Business
#127 Il fattore tempo nel servizio clienti digitale
Published: Feb. 19, 2018, 10:50 p.m.Duration: 11 minutes 43 seconds
Listed in: Business
#126 Quando la customer experience va di traverso
Published: Feb. 6, 2018, 7:29 a.m.Duration: 14 minutes 46 seconds
Listed in: Business
#125 Stai generando conversazioni inutili?
Published: Jan. 15, 2018, 11:27 p.m.Duration: 15 minutes 46 seconds
Listed in: Business
#124 Quei dettagli che fanno la differenza con i clienti
Published: Dec. 19, 2017, 12:04 a.m.Duration: 11 minutes 45 seconds
Listed in: Business
#123 Cosa rischi se non hai il controllo delle conversazioni online
Published: Nov. 29, 2017, 11:35 p.m.Duration: 12 minutes 30 seconds
Listed in: Business
#122 2 anni dopo la Rivoluzione del Social Customer Service
Published: Nov. 9, 2017, 7:43 a.m.Duration: 14 minutes 48 seconds
Listed in: Business
#121 Come perdere 3 clienti con una risposta
Published: Nov. 2, 2017, 7:26 a.m.Duration: 10 minutes 56 seconds
Listed in: Business
#120 Come reagisci agli imprevisti? Intervista a Mario Moroni
Published: Oct. 25, 2017, 10:20 p.m.Duration: 45 minutes 11 seconds
Listed in: Business
#119 Una customer experience da bar? Magari!
Published: Oct. 19, 2017, 5:13 a.m.Duration: 12 minutes 10 seconds
Listed in: Business
#118 La lezione di trasparenza che ho imparato nel 1996
Published: Oct. 11, 2017, 10:09 p.m.Duration: 13 minutes 1 second
Listed in: Business
#117 Due rivoluzioni nel customer service italiano
Published: Oct. 5, 2017, 6:26 a.m.Duration: 13 minutes 41 seconds
Listed in: Business
#116 Il peggior alibi per non investire nel servizio clienti
Published: Sept. 27, 2017, 10:43 p.m.Duration: 13 minutes 9 seconds
Listed in: Business
#115 Devo proprio ripondere a tutte le email?
Published: Sept. 21, 2017, 6:20 a.m.Duration: 13 minutes 17 seconds
Listed in: Business
#114 Come ottimizzare le interazioni con i clienti
Published: Sept. 14, 2017, 7:01 a.m.Duration: 13 minutes 49 seconds
Listed in: Business
#113 Chi me lo fa fare a collaborare con altri reparti?
Published: Sept. 6, 2017, 10:15 p.m.Duration: 11 minutes 24 seconds
Listed in: Business
#112 Conquistare i clienti: intervista a Fausto Turco
Published: Aug. 31, 2017, 6:15 a.m.Duration: 43 minutes 51 seconds
Listed in: Business
#111 Comunicando bene offri molto piu di un servizio
Published: Aug. 24, 2017, 6:33 a.m.Duration: 11 minutes 48 seconds
Listed in: Business
#110 Agosto: il mese ideale per il servizio clienti
Published: Aug. 3, 2017, 6:41 a.m.Duration: 10 minutes
Listed in: Business
#109 Le parole che non devi dimenticare mai
Published: July 26, 2017, 9:58 p.m.Duration: 12 minutes 43 seconds
Listed in: Business
#108 Vendi la qualita del servizio che offri
Published: July 19, 2017, 8:59 p.m.Duration: 12 minutes 3 seconds
Listed in: Business
#107 Stai alla larga dai questionari pilotati
Published: July 13, 2017, 6:22 a.m.Duration: 7 minutes 57 seconds
Listed in: Business
#106 Perche non puoi piu ignorare il servizio clienti digitale
Published: July 6, 2017, 6:12 a.m.Duration: 10 minutes 53 seconds
Listed in: Business
#105 Vuoi un social care di successo? Anticipa le mosse
Published: June 29, 2017, 6:47 a.m.Duration: 14 minutes 17 seconds
Listed in: Business
#104 Diario di 2 eventi sul customer service
Published: June 21, 2017, 10:13 p.m.Duration: 18 minutes 33 seconds
Listed in: Business
#103 Vuoi offrire un servizio scadente? Comunica male
Published: June 14, 2017, 10:11 p.m.Duration: 12 minutes 11 seconds
Listed in: Business
#102 Aspettative e sfide per i customer service manager
Published: June 8, 2017, 5:07 a.m.Duration: 16 minutes 50 seconds
Listed in: Business
#101 Il modo piu efficace per fare irritare i clienti
Published: June 1, 2017, 6:22 a.m.Duration: 8 minutes 32 seconds
Listed in: Business
#100 Perche ascoltare il podcast sul Social Customer Service
Published: May 25, 2017, 6:17 a.m.Duration: 13 minutes 11 seconds
Listed in: Business
#99 Dalla lamentela alla fidelizzazione del cliente
Published: May 18, 2017, 6:12 a.m.Duration: 12 minutes 23 seconds
Listed in: Business
#98 social e servizio clienti: l'agenda per le imprese
Published: May 11, 2017, 6:01 a.m.Duration: 10 minutes 1 second
Listed in: Business
#97 Come selezionare il team di Social Customer Service
Published: May 4, 2017, 6 a.m.Duration: 12 minutes 9 seconds
Listed in: Business
#96 Le informazioni incomplete sono boomerang
Published: April 27, 2017, 6:30 a.m.Duration: 10 minutes 29 seconds
Listed in: Business
#95 Social e App: nuova linfa per il call centre
Published: April 19, 2017, 9:15 p.m.Duration: 12 minutes 57 seconds
Listed in: Business
#94 Perche un cliente soddisfatto ti puo abbandonare
Published: April 13, 2017, 5:58 a.m.Duration: 11 minutes 12 seconds
Listed in: Business
#93 3 domande delle aziende sul SCS
Published: April 5, 2017, 9:52 p.m.Duration: 12 minutes 50 seconds
Listed in: Business
#92 Come trasformare i conversatori in visitatori
Published: March 29, 2017, 8:42 p.m.Duration: 13 minutes 4 seconds
Listed in: Business
#91 Hai costruito la tua rete di protezione online?
Published: March 23, 2017, 7:07 a.m.Duration: 12 minutes 56 seconds
Listed in: Business
#90 Azienda leader cerca responsabile servizio clienti
Published: March 16, 2017, 7:08 a.m.Duration: 14 minutes 47 seconds
Listed in: Business
#89 Gli ingredienti per un Social Customer Service efficace
Published: March 8, 2017, 10:48 p.m.Duration: 10 minutes 19 seconds
Listed in: Business
#88 Il ROI del Social Customer Service
Published: March 1, 2017, 10:32 p.m.Duration: 12 minutes 25 seconds
Listed in: Business
#87 Customer experience - intervista a Francesca Taddei
Published: Feb. 22, 2017, 9:06 p.m.Duration: 34 minutes 58 seconds
Listed in: Business
#86 Non essere esordiente nel servizio clienti
Published: Feb. 16, 2017, 7:05 a.m.Duration: 8 minutes 58 seconds
Listed in: Business
#85 Hai mai spacciato false novita ai tuoi clienti?
Published: Feb. 9, 2017, 5:55 a.m.Duration: 8 minutes 55 seconds
Listed in: Business
#84 Come risolvere i problemi dei clienti via email
Published: Feb. 2, 2017, 7:55 a.m.Duration: 12 minutes 49 seconds
Listed in: Business
#83 Perche il responsabile servizio clienti dev'essere un esploratore
Published: Jan. 26, 2017, 6:53 a.m.Duration: 16 minutes 36 seconds
Listed in: Business
#82 Intervista ad Alessandro Bonacina (Amplifon)
Published: Jan. 19, 2017, 7:26 a.m.Duration: 36 minutes 58 seconds
Listed in: Business
#81 Qual e il bene piu prezioso per il cliente?
Published: Jan. 11, 2017, 11:21 p.m.Duration: 12 minutes 9 seconds
Listed in: Business
#80 La morale della customer experience 'fantasma'
Published: Jan. 5, 2017, 7:05 a.m.Duration: 15 minutes 38 seconds
Listed in: Business
#79 La voce degli esperti del servizio clienti
Published: Dec. 29, 2016, 7:35 a.m.Duration: 26 minutes 26 seconds
Listed in: Business
#78 8 domande per ridurre gli sforzi del cliente
Published: Dec. 21, 2016, 11:08 p.m.Duration: 12 minutes 46 seconds
Listed in: Business
#77 Vuoi clienti fedeli? Non viziarli
Published: Dec. 14, 2016, 9:27 p.m.Duration: 9 minutes 28 seconds
Listed in: Business
#76 La nuova comunicazione digitale in azienda - intervista a Fabio Parolini
Published: Dec. 1, 2016, 7:25 a.m.Duration: 39 minutes 11 seconds
Listed in: Business
#75 Come affossare il tuo business grazie al servizio clienti
Published: Nov. 23, 2016, 8:32 p.m.Duration: 14 minutes
Listed in: Business
#74 Social network in azienda: a quale scopo?
Published: Nov. 17, 2016, 7:10 a.m.Duration: 10 minutes
Listed in: Business
#73 Tre domande per fermare l'emorragia di clienti
Published: Nov. 10, 2016, 7:11 a.m.Duration: 10 minutes 40 seconds
Listed in: Business
#72 Le risposte che non troverai mai
Published: Nov. 3, 2016, 7:12 a.m.Duration: 6 minutes 39 seconds
Listed in: Business
#71 Il servizio clienti proattivo - intervista a Nabil Arafin
Published: Oct. 27, 2016, 6:43 a.m.Duration: 31 minutes 30 seconds
Listed in: Business
#70 Il nostro servizio clienti? E' ottimo, pero...
Published: Oct. 20, 2016, 5:45 a.m.Duration: 9 minutes 17 seconds
Listed in: Business
#69 Le conseguenze del sovraccarico di informazioni
Published: Oct. 12, 2016, 8:43 p.m.Duration: 11 minutes 17 seconds
Listed in: Business
#68 Perche il bombardamento telefonico non funziona
Published: Oct. 5, 2016, 5:45 p.m.Duration: 8 minutes 16 seconds
Listed in: Business
#67 Come sfruttare le conversazioni della concorrenza
Published: Sept. 29, 2016, 4:08 a.m.Duration: 8 minutes 32 seconds
Listed in: Business
#66 Devo rispondere a tutte le social interazioni?
Published: Sept. 22, 2016, 4:51 a.m.Duration: 8 minutes 43 seconds
Listed in: Business
#65 L'assistente virtuale nel servizio clienti - intervista a Gabriele Antoniazzi
Published: Sept. 15, 2016, 6:21 a.m.Duration: 28 minutes 48 seconds
Listed in: Business
#64 Hai la storia del cliente a portata di mano?
Published: Sept. 8, 2016, 4:58 a.m.Duration: 7 minutes 42 seconds
Listed in: Business
#63 Il legame segreto tra dipendenti e clienti
Published: Aug. 18, 2016, 6:58 a.m.Duration: 10 minutes 28 seconds
Listed in: Business
#62 Le newsletter che alimentano il business
Published: Aug. 4, 2016, 6:51 a.m.Duration: 7 minutes 37 seconds
Listed in: Business
#61 Il miglior metodo per ricevere piu reclami
Published: July 28, 2016, 6:52 a.m.Duration: 8 minutes 58 seconds
Listed in: Business
#60 Come sfruttare i questionari e capire i clienti
Published: July 21, 2016, 3:14 a.m.Duration: 13 minutes 3 seconds
Listed in: Business
#59 Quando le promesse non vengono mantenute
Published: July 14, 2016, 6:48 a.m.Duration: 6 minutes 29 seconds
Listed in: Business
#58 Il servizio clienti in banca Widiba - intervista a Fabio Ferri
Published: July 7, 2016, 6:44 a.m.Duration: 39 minutes 17 seconds
Listed in: Business
#57 La sottile linea tra recensioni online e stalking
Published: June 30, 2016, 6:45 a.m.Duration: 11 minutes 1 second
Listed in: Business
#56 Se punti solo sulle tariffe paghi un caro prezzo
Published: June 16, 2016, 7:01 a.m.Duration: 6 minutes 22 seconds
Listed in: Business
#55 Chi deve gestire i social network in azienda?
Published: June 9, 2016, 6:55 a.m.Duration: 9 minutes 15 seconds
Listed in: Business
#54 3 passi per ottenere il 100% dal tuo team
Published: June 2, 2016, 6:52 a.m.Duration: 9 minutes 17 seconds
Listed in: Business
#53 L'ingrediente per distinguerti dalla concorrenza
Published: May 26, 2016, 4:54 a.m.Duration: 6 minutes 50 seconds
Listed in: Business
#52 Servizio clienti: nuovi canali, nuove aspettative
Published: May 19, 2016, 4:50 a.m.Duration: 7 minutes 34 seconds
Listed in: Business
#51 L'impatto della comunicazione interna sul servizio
Published: May 11, 2016, 10:18 p.m.Duration: 6 minutes
Listed in: Business
#50 Social Customer Service in Microsoft: intervista a Delfin Vassallo
Published: May 5, 2016, 7:30 a.m.Duration: 45 minutes 9 seconds
Listed in: Business
#49 Quanto e accessibile il tuo servizio?
Published: April 27, 2016, 10:07 p.m.Duration: 7 minutes 40 seconds
Listed in: Business
#48 Come farsi odiare ancora prima di vendere
Published: April 21, 2016, 7:05 a.m.Duration: 7 minutes 55 seconds
Listed in: Business
#47 Previeni i reclami dei clienti
Published: April 14, 2016, 7:14 a.m.Duration: 12 minutes 17 seconds
Listed in: Business
#46 I contenuti che rispondono ai clienti: con Alessio Beltrami al BookPride di Milano
Published: April 2, 2016, 8:12 a.m.Duration: 1 hour 43 minutes 36 seconds
Listed in: Business
#45 Il futuro del servizio clienti
Published: March 31, 2016, 6:17 a.m.Duration: 6 minutes 49 seconds
Listed in: Business
#44 Cosa fai per mettere il cliente al centro?
Published: March 24, 2016, 8:03 a.m.Duration: 5 minutes 29 seconds
Listed in: Business
#43 Ascolta la voce del cliente e anticipa il futuro
Published: March 17, 2016, 7:09 a.m.Duration: 5 minutes 8 seconds
Listed in: Business
#42 Monetizza le tue migliori conversazioni
Published: March 10, 2016, 7:55 a.m.Duration: 5 minutes 41 seconds
Listed in: Business
#41 I clienti che hanno perso la testa per te
Published: March 3, 2016, 8:59 a.m.Duration: 5 minutes 30 seconds
Listed in: Business
#40 Quando il servizio clienti ti fa rimbalzare
Published: Feb. 25, 2016, 7:56 a.m.Duration: 8 minutes
Listed in: Business
#39 Social Customer Service: la formazione fa la differenza
Published: Feb. 18, 2016, 7:56 a.m.Duration: 12 minutes 10 seconds
Listed in: Business
#38 6+1 competenze di un ottimo assistente clienti
Published: Feb. 11, 2016, 8:13 a.m.Duration: 10 minutes 55 seconds
Listed in: Business
#37 Perche le aziende hanno bisogno di CX Management - intervista ad Adriana Piazza
Published: Feb. 4, 2016, 7:47 a.m.Duration: 32 minutes 35 seconds
Listed in: Business
#36 Storia di un cliente soddisfatto (e stupito)
Published: Jan. 28, 2016, 8:04 a.m.Duration: 5 minutes 5 seconds
Listed in: Business
#35 I clienti non sono tutti uguali
Published: Jan. 21, 2016, 8:15 a.m.Duration: 7 minutes 47 seconds
Listed in: Business
#34 L'accesso negato
Published: Jan. 13, 2016, 11:23 p.m.Duration: 8 minutes 40 seconds
Listed in: Business
#33 Tre ingredienti per un servizio clienti online efficace
Published: Jan. 7, 2016, 8:11 a.m.Duration: 9 minutes 13 seconds
Listed in: Business
#32 Semplifica la vendita
Published: Dec. 17, 2015, 8:05 a.m.Duration: 5 minutes 3 seconds
Listed in: Business
#31 Presentazione libro #RivoluzioneSCS (Milano)
Published: Nov. 25, 2015, 9:25 a.m.Duration: 1 hour 17 minutes 3 seconds
Listed in: Business
#30 Come far imbestialire i tuoi clienti
Published: Oct. 15, 2015, 6:40 a.m.Duration: 6 minutes 49 seconds
Listed in: Business
#29 Intervista a Francesco Baschieri - CEO di Spreaker
Published: Oct. 8, 2015, 6:17 a.m.Duration: 53 minutes 26 seconds
Listed in: Business
#28 Quando il disservizio supera ogni limite
Published: Sept. 23, 2015, 10:27 p.m.Duration: 5 minutes 53 seconds
Listed in: Business
#27 Essere cliente il 18 agosto
Published: Aug. 18, 2015, 7:21 a.m.Duration: 5 minutes 25 seconds
Listed in: Business
#26 Intervista a Mattia Soragni
Published: July 15, 2015, 5:40 p.m.Duration: 55 minutes 19 seconds
Listed in: Business
#25 Il contenuto che parla ai clienti
Published: June 16, 2015, 6:41 a.m.Duration: 5 minutes 26 seconds
Listed in: Business
#24 Intervista a Andrea Romoli
Published: June 9, 2015, 7 a.m.Duration: 36 minutes 59 seconds
Listed in: Business
#23 Intervista a Paola Devescovi
Published: May 26, 2015, 6:31 a.m.Duration: 45 minutes 18 seconds
Listed in: Business
#22 Intervista Leonardo Bellini
Published: May 19, 2015, 6:41 a.m.Duration: 51 minutes 47 seconds
Listed in: Business
#21 Sai vendere soluzioni?
Published: May 7, 2015, 6:59 a.m.Duration: 5 minutes 27 seconds
Listed in: Business
#20 Il silenzio lacerante
Published: April 21, 2015, 6:59 a.m.Duration: 5 minutes 5 seconds
Listed in: Business
#19 Combatti la paura del fallimento
Published: April 14, 2015, 7:02 a.m.Duration: 5 minutes 11 seconds
Listed in: Business
#18 Volere e potere?
Published: April 7, 2015, 6:50 a.m.Duration: 5 minutes 32 seconds
Listed in: Business
#17 La tecnica dello struzzo
Published: March 31, 2015, 6:42 a.m.Duration: 5 minutes 17 seconds
Listed in: Business
#16 Vuoi vendere? Aiuta - intervista Rachele Zinzocchi
Published: Feb. 19, 2015, 7:36 a.m.Duration: 38 minutes 4 seconds
Listed in: Business
#15 Punta la luce sul cliente
Published: Feb. 4, 2015, 11:39 p.m.Duration: 5 minutes 17 seconds
Listed in: Business
#14 Integrare Social Media e CS
Published: Jan. 5, 2015, 8:11 a.m.Duration: 5 minutes 35 seconds
Listed in: Business
#13 Intervista a Francesca Borghi
Published: Dec. 18, 2014, 8:08 a.m.Duration: 34 minutes 27 seconds
Listed in: Business
#12 Intervista Alessio Beltrami
Published: Nov. 13, 2014, 10:19 p.m.Duration: 31 minutes 25 seconds
Listed in: Business
#11 Dai voce al tuo Business
Published: Oct. 28, 2014, 11:51 p.m.Duration: 5 minutes 46 seconds
Listed in: Business
#10 Il cliente cambia canale
Published: Sept. 25, 2014, 11:24 p.m.Duration: 5 minutes 51 seconds
Listed in: Business
#9 Fornisci soluzioni al cliente
Published: Aug. 7, 2014, 8:59 p.m.Duration: 5 minutes 33 seconds http://bit.ly/1pFKmXa' -->
Listed in: Business
#8 Come prevenire problemi
Published: July 30, 2014, 9:58 p.m.Duration: 5 minutes 43 seconds http://bit.ly/1qrfbxB' -->
Listed in: Business
#7 Identifica la domanda
Published: July 23, 2014, 10:51 p.m.Duration: 6 minutes 19 seconds http://bit.ly/WEyv24' -->
Listed in: Business
#6 Le fasi dell'ascolto
Published: June 18, 2014, 10:38 p.m.Duration: 5 minutes 33 seconds
Listed in: Business
#5 Il Blog Aziendale come fonte di Business
Published: April 23, 2014, 8:39 p.m.Duration: 5 minutes 43 seconds
Listed in: Business
#4 Customer Experience
Published: April 23, 2014, 8:18 p.m.Duration: 5 minutes 14 seconds
Listed in: Business
#3 Comunicare con creativita
Published: April 23, 2014, 8:07 p.m.Duration: 5 minutes 11 seconds
Listed in: Business
#2 L'importanza del Social Selling
Published: April 23, 2014, 7:59 p.m.Duration: 5 minutes 2 seconds
Listed in: Business
#1 Viaggio verso il Social CRM
Published: April 23, 2014, 7:45 p.m.Duration: 5 minutes 3 seconds
Listed in: Business